JANINE MAE F. VALDEZ

Al Hoora Manama Bahrain

+973-********

ac41dz@r.postjobfree.com

ac41dz@r.postjobfree.com

SUMMARY :Well-organized individual with a strong background in providing clerical and administrative support to executives. Well-versed in coordinating and implementing office procedures and providing to special projects.

PROFESSIONAL COMPETENCIES

• Proficient in dealing with telephone and email inquiries in sync with the company’s procedures and protocols.

• Adept at creating and maintaining effective filing and record-keeping systems.

• Focused on prioritizing workload by analyzing the importance of each task.

• Competent at liaising with external agencies such as vendors and travel agents to ensure operational smoothness of the office.

EDUCATIONAL BACKGROUND:

College : Datamex Institute of Computer Technology

Kapasigan, Pasig City

Information Technology

2011-April 2013

High School: Luna National High School

Luna La Union

2008-2011

WORK EXPERIENCE:

Interglobe Technologies

TRAVEL SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE

UNITED AIRLINES

Manila Philippines

September 2013 – March 2015

Duties and Responsibilities

Work within the store team to provide outstanding customer service information on company product and travel destinations, to promote the company brand and generate sales .

Resolve customer complaints via phone, email, mail or social media.

Greet customers warmly and ascertain problem or reason for calling .

Assist with placement of orders, refunds or exchanges.

Sykes Enterprices

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE

Foxtel Australian Account

Manila Philippines

April 2015 – May 2016

Duties and Responsibilities

Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

Redirect problems to appropriate resource.

Stay current with system information, changes and updates.

Frsan Palace Hotel

4 STAR HOTEL

Manama Al Hoora Bahrain

HOTEL RECEPTIONIST/SECRETARY

August 2016 – September 2017

DUTIES & RESPONSIBILITIES

Deliver excellent customer service, at all times

Assist in keeping the hotel reception area clean and tidy, at all times

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Administer all reservations, cancellations and no-shows, in line with company policy

Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.

Maintaining effective records and administration.

Upholding the legal requirements of governing documents, company law etc (where relevant)

Receive calls from clients, business partners, workers or community members and either answer questions of forward the calls.

Sash Luxury Spa and Fitness

5 Star

Riffa, Bahrain

Spa Receptionist

October 2017 present

DUTIES AND RESPONSIBILITIES

Create a welcoming environment for clients visiting a spa.

Perform a variety of task, such as answering the telephone, cashiering and scheduling appointments.

Notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

Maintain good relationship with clients by interacting warmly with them and giving them tips on the best products at the spa to meet their beauty needs.

Provide guidance to clients on the procedures at the spa.

Assist in developing promotional events, which focus on increasing the clientele of the spa.

Keep clients updated on currently available promotions and discounts in services offered in the Spa.

TRAININGS ATTENDED:

January 25-29, 2016

Integrated Skills Preparations and Familiarizations for Food and

Beverage/Housekeeping/Bartending and Front Office Service Operations

INTERCRUISES HOTEL AND RESTAURANT MANAGEMENT CONSULTANCY

505(Penthouse)

Pierre N Paul Bldg. A. MabiniSt.CorA.FloresSts. Ermita, Manila

SKILLS AND CAPABILITIES:

Ability to speak English and write clearly and accurately

Computer Literate

Multi tasking capabilities

Proper phone etiquette

Knowledge of customer service principles and practices

Time management

Adaptability

Problem solving

Strong work ethic

PERSONAL DATA:

Nationality: Filipino

Height: 5’5”

Nickname: Jen

Age: 23

Sex: Female

Date of birth: May 3, 1995

Status: Single

Religion: hristian

Language: English, Tagalog

CHARACTER REFERENCES:

Upon Request.

Contact this candidate