Customer Service Representative
Resume:
JANINE MAE F. VALDEZ
Al Hoora Manama Bahrain
******.********@*****.***.**
***********************@*****.***
SUMMARY :Well-organized individual with a strong background in providing clerical and administrative support to executives. Well-versed in coordinating and implementing office procedures and providing to special projects.
PROFESSIONAL COMPETENCIES
• Proficient in dealing with telephone and email inquiries in sync with the company’s procedures and protocols.
• Adept at creating and maintaining effective filing and record-keeping systems.
• Focused on prioritizing workload by analyzing the importance of each task.
• Competent at liaising with external agencies such as vendors and travel agents to ensure operational smoothness of the office.
EDUCATIONAL BACKGROUND:
College : Datamex Institute of Computer Technology
Kapasigan, Pasig City
Information Technology
2011-April 2013
High School: Luna National High School
Luna La Union
2008-2011
WORK EXPERIENCE:
Interglobe Technologies
TRAVEL SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE
UNITED AIRLINES
Manila Philippines
September 2013 – March 2015
Duties and Responsibilities
Work within the store team to provide outstanding customer service information on company product and travel destinations, to promote the company brand and generate sales .
Resolve customer complaints via phone, email, mail or social media.
Greet customers warmly and ascertain problem or reason for calling .
Assist with placement of orders, refunds or exchanges.
Sykes Enterprices
TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE
Foxtel Australian Account
Manila Philippines
April 2015 – May 2016
Duties and Responsibilities
Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
Redirect problems to appropriate resource.
Stay current with system information, changes and updates.
Frsan Palace Hotel
4 STAR HOTEL
Manama Al Hoora Bahrain
HOTEL RECEPTIONIST/SECRETARY
August 2016 – September 2017
DUTIES & RESPONSIBILITIES
Deliver excellent customer service, at all times
Assist in keeping the hotel reception area clean and tidy, at all times
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Administer all reservations, cancellations and no-shows, in line with company policy
Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
Maintaining effective records and administration.
Upholding the legal requirements of governing documents, company law etc (where relevant)
Receive calls from clients, business partners, workers or community members and either answer questions of forward the calls.
Sash Luxury Spa and Fitness
5 Star
Riffa, Bahrain
Spa Receptionist
October 2017 present
DUTIES AND RESPONSIBILITIES
Create a welcoming environment for clients visiting a spa.
Perform a variety of task, such as answering the telephone, cashiering and scheduling appointments.
Notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.
Maintain good relationship with clients by interacting warmly with them and giving them tips on the best products at the spa to meet their beauty needs.
Provide guidance to clients on the procedures at the spa.
Assist in developing promotional events, which focus on increasing the clientele of the spa.
Keep clients updated on currently available promotions and discounts in services offered in the Spa.
TRAININGS ATTENDED:
January 25-29, 2016
Integrated Skills Preparations and Familiarizations for Food and
Beverage/Housekeeping/Bartending and Front Office Service Operations
INTERCRUISES HOTEL AND RESTAURANT MANAGEMENT CONSULTANCY
505(Penthouse)
Pierre N Paul Bldg. A. MabiniSt.CorA.FloresSts. Ermita, Manila
SKILLS AND CAPABILITIES:
Ability to speak English and write clearly and accurately
Computer Literate
Multi tasking capabilities
Proper phone etiquette
Knowledge of customer service principles and practices
Time management
Adaptability
Problem solving
Strong work ethic
PERSONAL DATA:
Nationality: Filipino
Height: 5’5”
Nickname: Jen
Age: 23
Sex: Female
Date of birth: May 3, 1995
Status: Single
Religion: hristian
Language: English, Tagalog
CHARACTER REFERENCES:
Upon Request.
Contact this candidate