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Customer Service Manager

San Mateo, California, United States
April 04, 2018

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Victoria Savenkova

Personal Data

Address: *** *. ********* ****, *** D, San Mateo, CA, 94403

Phone: +1 (650) 686–71–57



• Proven expertise in planning, coordinating and executing conferences, exhibitions, sales

& kick-off meetings, launches, team buildings, incentive tours, corporate & private par- ties, and social projects.

• Over ten years of hands-on and managerial experience in operations and event quality assurance.

• Extensive experience organizing and executing over thousand events all over the world for up to 6000 participants. I worked with Johnson & Johnson, PwC, Lilly, Janssen, Novartis, Abbott, Mars, Nestle, Scarlett, Nikon, L’Oreal, Henkel, Xerox, and others.

• Highly experienced in working with vendors on logistics, catering, accommodations, and technical support.

Work Experience

Apr 2017 - Ongoing Senior Event Coordinator at AnyOccasion Event Planning Boutique

San Francisco, CA


• Plan and execute weddings, birthday parties, banquets, bar/bat mitzvahs.

• Meet and follow up with potential clients to discuss event planning and preparations;

• Create event timelines and schedules to help arrange, or- ganize, and customize each event;

• Coordinate with clients and venue staff agenda and itineraries for an event to meet strict timelines;

• Work with florists, catering and transportation services, rentals, make-up artists, performers, AV technicians;

• Participate in event executions on-site;

Aug 2014 - Aug 2016 Director, Quality Dept. at MaxiMICE LLC Event Management Company

Moscow, Russia

• Worked closely with the PM team to prepare and execute events adhering to and exceeding company standards;

• Monitored event progress from start to finish and promptly addressed any issues that might have arisen;

• Ensured compliance with the company customer service standards;

• Utilizing electronic monitoring and analytical tools pro- vided event quality reports to clients and company man- agement for further improvement of quality standards and event production procedures;

• Reviewed and successfully resolved internal event produc- tion issues as well as customer complaints;

• Organized and led ongoing training seminars on emerging industry standards.

Jun 2011 - Aug 2014 Director of Operations, International Dept. at MaxiMICE LLC Moscow, Russia

• Directed planning and execution of corporate events (con- ferences, launches, incentive trips, meetings, employee and customer appreciation events, and others);

• Led all pre-event meetings with the clients, performed site inspection, vendor selection and management all over the world;

• Oversaw vendor teams and event contributors includ- ing DMC, hotels, entertainers, photographers, caterers, AV technicians, etc.;

• Organized exclusive group arrangements (from 10 to 6000 people, mostly VIP clients): annual employee meetings for global companies, exhibitions, summits, etc.;

• Implemented staff training programs and employee devel- opment programs;

• Coordinated staff schedules;

• Supervised and managed the platform services and support staff.

Feb 2008 - Jun 2011 Operations Manager, International Dept. at MaxiMICE LLC Moscow, Russia

• Prepared and distributed various documents, conference kits, etc.;

• Coordinated logistics services;

• Organized and monitored group accommodations, meals, conferences, excursions, etc.;

• Provided registration services for congresses, conferences, etc.;

• Recruited and supervised speakers, translators, hostesses, musicians.

Apr 2007 - Feb 2008 Project Manager, Incoming Dept. at Moscow Bureau of Voyage Travel Agency

Moscow, Russia

• Directly communicated with corporate and individual clients, groups;

• Provided hotel accommodations; transportations, visa sup- port including invitations for foreign citizens, air/railway tickets and restaurant reservations.


June 2002 Bachelor of Arts in Philology, National University of Uzbekistan, Tashkent

Major: Foreign Philology

Currently attaining Associate degree in Business Management Languages

English: Fluent

Russian: Native

Personal Skills

I possess good analytical and communication skills; responsible; have strong organizational, time-management and leadership skills; able to work independently; innovative, no 9 to 5 mentality; strive to deliver events that consistently exceed client expectations; capable of ad hoc decision making and on the spot problem-solving. References

Are available upon request.

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