Customer Service Sales

Objective:

Seeking opportunity to implement professionalism and excel in a highly fast paced environment while improving teamwork, organizational skills, and effective delegation of health consciousness for myself and others.

Work Experience:

Finch Therapeutics, inc.: Nov.2017-Feb.2018

Answer multiple telephone lines

Special operations projects/ internal event planning

Operate multiple software systems

Efficient in: word, excel, outlook and PowerPoint

Ordering supplies and food

Set up conference rooms

Incoming and outgoing mail

Hallmark Health GI: Physician’s Medical Secretary Aug.2017-Nov.2017

Accessing insurances and patient information

Organize and maintain physician’s schedule

Obtain prior authorizations and referrals

Order additional procedures as needed

Answer multiple telephone systems

Travel to and from surrounding facilities

Operate several computer software systems

Check in and out patients

Faxing, copying, scanning and mailing necessary documentation

New patient registration

Trinity EMS, inc. Administrative/Medical Receptionist Sep.2014-July 2017

Managed high-volume customer service needs across several business units for increased customer satisfaction

Supported a multitude of departments by funneling customer needs through their individual support line.

Operationalized office clerical functions, including photocopying, faxing, expedited mail and shipping, tracking, and follow-up.

Premier Promotions Administrative Assistant/Assistant Recruiter Mar. 2012-Feb. 2013

Service incoming and outgoing calls/maintain multiple email accounts

Executes specific scheduling and logistics tasks

Participates in outreach and cultivation of high priority candidates

Maintain calendar(s) and scheduling appointments for Management

Management of associate files

Overseeing background checks and hiring forms

Staples Inc. Sales Associate to Customer Service Lead May 2009-July 2013

Management of customer relations and sales associates

Delegation of associate responsibilities

Supervised all checkout and sales floor operations

Maintain online order systems and receiving shipments/Inventory

Oversaw opening and closing procedures of store

Maynard Outdoor Store Sales Associate (Women's Department) Sept. 2007-July 2009

Maintain displays and sales floor

Inventory and pricing

Receiving/preparing shipments

Loss Prevention

Education:

Acton Boxborough Regional High School: Diploma Middlesex Community College: Continuing education in business with a focus on nutrition.

Grants/Scholarships:

Greg Grant Scholarship: 2008-2012

Volunteer:

Katrina Relief: 2008-2011 Alzheimer's Association: raising money in nursing homes. 2012-1014

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