Customer Service Sales
Resume:
Chereka Cole
Houston, TX *****
*************@*****.***
Experienced and resourceful individual ready to use my skills and abilities in any area needed. Strong collaborator comfortable working with contractors, vendors, engineers and staff at all levels. Dedicated and familiar with pinpoints and arrangements to offer viable contributions during meetings and site visitations. Recognized as the main point of contact to resolve issues within the research and testing environment. Skills in performing material flow analysis for supply and demand of products.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Family Dollar - Houston, TX
June 2017 to Present
Prepared and monitors budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions. Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance. Supervises staff, money handling and scheduling. Executive Assistant
Insight Vision Care - Houston, TX
February 2017 to June 2017
Completes a broad variety of administrative tasks for the President & CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas. ending memos, accepting visitors, reviewing incoming reports, and setting the executive's daily schedule. Home Health Aide
Humana - Bellaire, TX
August 2015 to February 2017
Assist in everyday duties of those in special needs such as dementia, mentally challenged and Alzheimer.
Laundry, cooking, hoyer lift, basic hygiene and any other assistance needed on a regular basis. Educated community members about environmentally-related health issues. Responsible for primary care, case management, and medication management. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Delivered in-home care to disabled children and adults. Provided patient education.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Followed infection control procedures.
Administrative Coordinator
Synergetic Communications - Houston, TX
August 2010 to February 2015
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Drafted biweekly time sheets for 50 executives and employees. Organized all new hire, security and temporary paperwork. Legal Secretary
Goldman Walker and Klien - Houston, TX
March 2005 to August 2010
Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements. Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
Receive and place telephone calls.
Organize and maintain law libraries, documents, and case files. Schedule and make appointments.
Make photocopies of correspondence, documents, and other printed matter. Assist attorneys in collecting information such as employment, medical, and other records. Draft and type office memos.
Prepare and distribute invoices to bill clients or pay account expenses. Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
Attend legal meetings, such as client interviews, hearings, or depositions, and take notes. Phone Triage, Create and Proof read documents for potential clients Retention and Development Rep.
Researched statutes, decisions, legal articles and codes. Produced legal documents, including contracts and real estate closing statements. Pre-screened and interviewed legal assistant candidates. Prepared for trials by conducting legal research and drafting pleadings. Worked as a team with attorneys, administrative assistants and fellow legal assistants. Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases. Developed a working relationship with courts, clients, debtors and attorneys. Dictated all weekly and bi-weekly calendar meetings. Acted as first point of contact for all clients.
Met with clients to update them on progress of cases. Updated the company software with skip trace results. liaison between the customer service and sales teams Retention - Houston, TX
May 1999 to March 2005
Federal Wage and Labor Law Institute, Houston, Texas Provide research support within the manufacturing industry. Develop and write research reports.
Developed comparison tables of products and services by researching product pricing, ratings and performance. Developed new business opportunities by effectively communicating product lines to leading international corporations.
Developed and implemented value-added strategies for compliance forms and posters to increase profitability. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Created sales contacts with on- and off-premise accounts. Organized joint sales calls with current customers and outside vendors. Built client relationships by acting as the liaison between the customer service and sales teams. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Education
Diploma
Alvin High School - Alvin, TX
1996 to 1999
Skills
CUSTOMER SERVICE (5 years), RECEPTIONIST (5 years), RETAIL SALES (5 years), SALES AND (5 years), Executive assistant (5 years), Store manager (4 years), Administrative Assistant (10+ years), Retention (3 years), Microsoft (4 years), Project Management (3 years)
Additional Information
SKILLS
45 WPM typing speed
Exceptional telephone etiquette
Advanced word processing
Conflict resolution
Legal research
Writing and editing
Computer-savvy
Administrative support specialist
In-depth knowledge of Salesforce
Sales and contact reports
Customer Relationship Management Software (CRM)
Adherence to high customer service standards
Customer-focused
Manufacturing and Production
Database Management
Inventory Records
Engineering Documentation
Proofreading/Editing
Policy Implementation
Written/Verbal Communication
Extensive Organizational Skills
Critical Thinking
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