Michelle Mazurkiewicz

Office Professional - Experienced

Edmore, MI 48829

ac41am@r.postjobfree.com

989-***-****

To obtain long-term employment in an office setting where I can use my many years of experience working independently or as a team member.

Authorized to work in the US for any employer

Work Experience

CSR Supervisor

US Marble - Remus, MI

May 2015 to November 2017

Managed a growing staff

Assisted with difficult customers

Improved communication within the CSR department and with other departments Communicated with other departments to resolve issues between those departments Collaborated with fabrication on design and/or production concerns Integrated information learned from fabrication to CSR staff Balanced store load per CSR to keep workloads balanced; adjusted as needed with staffing requirements

Conducted performance evaluations and progress reports on all CSR staff Reported employee concerns to HR Department

Customer Service Representative

US Marble Inc. - Remus, MI

December 2013 to May 2015

Provide customer support via telephone, email & fax Have extensive product knowledge

Write & verify orders

Follow company protocol for issue resolution

Documentation of correspondence/communications

Complete quote requests

Internal communications

Cook/Waitress

Beardslee's Restaurant - Edmore, MI

October 2011 to December 2013

Instructional Services Assistant - Nursing & Allied Health Montcalm Community College - Sidney, MI

December 2001 to October 2010

Initiate correspondence regarding program status to all incoming students Set up and monitor Blackboard online classrooms for student & faculty use Schedule and conduct assessment testing

Verify student eligibility for programs

Collect and enter student data into appropriate database(s) Oversee criminal background check system

Generate systematic reports for accrediting agencies (state and federal) Perform administrative and staff clerical duties as assigned Supervise student workers

Maintain confidentiality according to MCC and HIPAA regulations Maintain program and student records in accordance to Record Retention Policies Switchboard Operator

Montcalm Community College - Sidney, MI

September 2001 to December 2001

Answer phones on main switchboard for college

Direct calls appropriately

Provide customer service and information to all callers and walk-in customers Provide clerical support to administrative team members as requested Apply postage and sort mail on a daily basis

Bartender

Phenix Bar & Grill - Edmore, MI

February 1996 to December 2001

Education

IT Support Professional Certificate

Coursera via Google - Work at Home

February 2018 to November 2018

Computer Information Systems

Montcalm Community College - Sidney, MI

2000 to 2009

Accounting

Montcalm Community College - Sidney, MI

1991 to 1999

Skills

Communications: verbal & written (10+ years), Multi-Line Phone System (10+ years), Technical Support (3 years), Order Processing (4 years), Team Management (2 years), Evaluations (2 years), Training (3 years), technical drawings (2 years)

Additional Information

• Type 60+ wpm

• Proficient in use of Microsoft Office Suite (Access, Excel, PowerPoint, Outlook)

• Detail oriented and organized

• Able to multi-task while maintaining confidentiality

• Self-starter

• Able to problem solve

• More than 30 years of customer service experience

• Can operate multi-line telephone system, fax, copier, scanner, etc.

• Maintain & manage accurate filing system(s)

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