Customer Service Administrative Assistant
Resume:
Michelle Mazurkiewicz
Office Professional - Experienced
Edmore, MI 48829
************@*****.***
To obtain long-term employment in an office setting where I can use my many years of experience working independently or as a team member.
Authorized to work in the US for any employer
Work Experience
CSR Supervisor
US Marble - Remus, MI
May 2015 to November 2017
Managed a growing staff
Assisted with difficult customers
Improved communication within the CSR department and with other departments Communicated with other departments to resolve issues between those departments Collaborated with fabrication on design and/or production concerns Integrated information learned from fabrication to CSR staff Balanced store load per CSR to keep workloads balanced; adjusted as needed with staffing requirements
Conducted performance evaluations and progress reports on all CSR staff Reported employee concerns to HR Department
Customer Service Representative
US Marble Inc. - Remus, MI
December 2013 to May 2015
Provide customer support via telephone, email & fax Have extensive product knowledge
Write & verify orders
Follow company protocol for issue resolution
Documentation of correspondence/communications
Complete quote requests
Internal communications
Cook/Waitress
Beardslee's Restaurant - Edmore, MI
October 2011 to December 2013
Instructional Services Assistant - Nursing & Allied Health Montcalm Community College - Sidney, MI
December 2001 to October 2010
Initiate correspondence regarding program status to all incoming students Set up and monitor Blackboard online classrooms for student & faculty use Schedule and conduct assessment testing
Verify student eligibility for programs
Collect and enter student data into appropriate database(s) Oversee criminal background check system
Generate systematic reports for accrediting agencies (state and federal) Perform administrative and staff clerical duties as assigned Supervise student workers
Maintain confidentiality according to MCC and HIPAA regulations Maintain program and student records in accordance to Record Retention Policies Switchboard Operator
Montcalm Community College - Sidney, MI
September 2001 to December 2001
Answer phones on main switchboard for college
Direct calls appropriately
Provide customer service and information to all callers and walk-in customers Provide clerical support to administrative team members as requested Apply postage and sort mail on a daily basis
Bartender
Phenix Bar & Grill - Edmore, MI
February 1996 to December 2001
Education
IT Support Professional Certificate
Coursera via Google - Work at Home
February 2018 to November 2018
Computer Information Systems
Montcalm Community College - Sidney, MI
2000 to 2009
Accounting
Montcalm Community College - Sidney, MI
1991 to 1999
Skills
Communications: verbal & written (10+ years), Multi-Line Phone System (10+ years), Technical Support (3 years), Order Processing (4 years), Team Management (2 years), Evaluations (2 years), Training (3 years), technical drawings (2 years)
Additional Information
• Type 60+ wpm
• Proficient in use of Microsoft Office Suite (Access, Excel, PowerPoint, Outlook)
• Detail oriented and organized
• Able to multi-task while maintaining confidentiality
• Self-starter
• Able to problem solve
• More than 30 years of customer service experience
• Can operate multi-line telephone system, fax, copier, scanner, etc.
• Maintain & manage accurate filing system(s)
Contact this candidate