Khanh C. T. Huynh

**** ****** ********, ***********, ** L5N 3A1

Phone: 647-***-**** - Email: ac41al@r.postjobfree.com

SUMMARY

Accomplished bilingual (English/French) Technical support representative adept at resolving complex systems issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situation with well-developed people skills.

HIGHLIGHTS

Platform:

Ms-Windows (Desktop & Server), Novell, OSX, AS400 @ Android

Software:

MS-Office, MS-Project/Visio,, MS-SQL, MS-Exchange, Proxy Server, MS-IIS, MS SCCM, Share point Server, WordPerfect, GroupWise, Citrix, VMWare

Utilities:

Backup Exec, Antivirus, Double-Take, Numara Track IT Help Desk

Telecommunication System:

Apropos Call Center, Nortel PBX (CS1000 Succession 4), Call Pilot, Telephony Manager & Call Director, Ericsson, Faxination.

Hardware:

Dell & HP servers, Laptop & Desktop, HP Storage Works MSA20, HP & Dell Backup system (MSL6000 Tape Library & Dell Powervault 122T Autoloader), Cisco Routers & Switches (Catalyst 4510R & 2960 series), Teklogix, Nokia firewall, Cisco Aironet

Audio-Visual:

Polycom, Tandberg & Sony Videoconference system, Smart Board, Infocus & Epson Projector, Crestron A/V

Networking

TCP/IP, IPX/SPX, DNS, DHCP, WINS, POP3, SMTP, FTP

EXPERIENCE

Operator

Contract Pharmaceutical Limited, Mississauga, ON 2014 -

Inspection of packaged products for correct lot numbers, expiry dates & appearance

Maintain safe working environment practices, procedures, SOPS and GMP's,

Equipment set up / tear down

IT Support Administrator

ALCON CANADA INC., Mississauga, ON 1998 - 2014

Directly responsible for Corporate Service Desk: Manage desktop, laptop, mobile device, server & NAS, Cisco router & switches, Audio-Visual equipment, phone systems.

Configure AD (GPO, Scripts…) users and groups security access, MS- Exchange, DHCP, DNS, WINS,

Support local and nation-wide user.

Implemented VPN solution for remote user.

Setup standard desktop/laptop & server images using Icommand and MS-SCCM.

Implement Corporate’s CRM : setup, installation, training and support user.

Setup Call center software (Apropos) for Customer service department.

Upgraded Nortel PBX system from Meridian 1 to Succession 4.

Administer SQL 2000/2005 to support different corporate’s applications such as Payroll, Product’s sample order, Warehouse manifest system.

Setup & support corporate’s Intranet with IIS

Improve EDI system using Citrix Presentation server 4.5

Technical Support Analyst

Great Lakes College, Toronto, ON 1994 – 1998

Reporting to VP of Finance, oversaw all PC, network and audio-visual equipment.

Performed daily network administrative tasks & email system

Monitored WAN connection between different campus

Setup A/V session for formal course using Videoconference and Audio bridge.

Computer Science Teacher

College of Quebec, Quebec 1990 – 1994

Conducted formal training for College students for different topics such as: Telecommunication system, Database system, Programming.

EDUCATION & TRAINING

2012 Comptia A+, Microsoft & Cisco – CDI

2010 PMI Project Management – CDI

2008 Service Desk Management – HDI

1985 - 1989 B.Sc. Computer Science, University of Sherbrooke, Quebec

1982 – 1985 Electronic technician, Ordinic Institute of Technology, Quebec

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