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Air Force Customer Service

Location:
United States
Posted:
April 04, 2018

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Resume:

Amanda K. Recce

*** **** *** **.

O’Fallon IL ***69

ac41ah@r.postjobfree.com

ac41ah@r.postjobfree.com

618-***-****

EMPLOYMENT HISTORY

**/**- *******: Air Force, Scott Event Center Position: Catering Director

Directed and ensured that all functions were in accordance with AFI 34-272

Ability to establish and maintain effective working relationships with diverse groups.

Planned and executed receptions, symposiums, engagements and official functions for distinguished visitors (DVs). Coordinates with MAJCOM and 375th Wing, prioritized and assigned each meeting according to specifications.

Provides accurate and timely support to all personnel in a respectful business manner

Make contracts in Caterease – ensure all details are annotated and correct with all guests. Keep inventory of all events and services.

Assist with preparing actions of dry run schedules of briefings and tours with commander and deputy commander, as well as critiquing presentations and making recommendations

07/15 - 6/16: Army, USO - Position: Center Operations Manager

Meet, greet, and assist visitors and guests, yearly average 350,000 personnel. Overseeing $500,000 in sales and $15,000 in donations. Maintain working relationships with US Military and local business community leadership to enhance awareness and generate financial/in-kind support of the USO mission as well as local operations, program and service delivery.

Supervise volunteers for general and program activities including recruitment, scheduling, oversight, training, development and recognition. Assist with supervision of USO staff.

Assist with programs and operations as well as communications and awareness. Compile and prepare announcements, stories, and photos for publication and distribution across multiple channels.

Operate center within approved budgetary guidelines, including cash handling. Maintain accurate inventory of supplies and assets. Provide information for consolidated financial, operational and statistical reports as requested.

Control, safeguard and maintain the equipment and assets, fabric, furniture and fitments in the Center and maintain standards of cleanliness. Ensure that all applicable sanitary and food-handling regulations are followed.

Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.

Plan, create and set up weekly events for troops and their families throughout the terminal. Organize and maintain the volunteer program throughout our facility. Not only approving hours, holding orientations, keeping records and providing feedback, but also anything else that needs to be done with volunteers and events.

01/15- 7/15- Company: Air Force, Ramstein Chilis Too- Position: Manager

Coaching and leading our team members. Delighted to serve every guest and make all experiences pleasant. Managing 90-100 employees at a time making sure tasks are delegated and completed with precision. Executing $740,000 a month in sales, with patience, planning and communication with all who is part of the team. Supervising inventory, regulating time management, helps with cost control and budgeting.

08/13- 01/15- Company: Air Force, Ramstein Officers’ Club Position: Catering Director

Overseeing 20 employees, monthly sales average of $100,000

Directed and ensured that all functions were in accordance with AFI 34-272

Ability to establish and maintain effective working relationships with diverse groups.

Planned and executed receptions, symposiums, engagements and official functions for distinguished visitors (DVs). Coordinates with USAFE AFAFRICA HQ Scheduled, prioritized and assigned each meeting according to plan

Oversaw and collected payments including SM and W

Worked closely with protocol that works with General Officers, senior Staff and high level officials having the DV Code of 1 through 4 and 5 and 6.

Provides accurate and timely support to all personnel in a respectful business manner

Ensured all visits; an average of 200+ yearly, host nation and distinguished visitors (DVs) were coordinated with USAFE HQ, AFAFRICA

Performs administrative duties including coordination with all ranks within the military, civilians, gs and all local nationals

Organized, oversaw and managed events; an average of 100 engagements/ official functions monthly

Assist with preparing actions of dry run schedules of briefings and tours with commander and deputy commander, as well as critiquing presentations and making recommendations

Specialized and experience knowledge of the concepts, principles, and techniques to establish, implement, and maintain a proactive protocol program requiring working closing with HQ USAFE protocol and 86 AW protocol. Learning knowledge of military traditions; coordinated with AF Ball, CSAF, CMSAF, S TAP and E TAP

Ensured all US protocol issues and etiquette requirements for distinguished visitors in order to correctly coordinate protocol functions with Host Nation

Schedule catering and maintenance employees accordingly to ensure all engagements are secured, tasked and managed.

A liaison for all customers, guest and visitors. Leading and supervising each function making sure a specialized experience is received

Act as personal representative for meetings and greetings of distinguished visitors and all military personnel

Prepare presentations, briefings, special projects, and may serve as a point of contact for Distinguished Visitors

Coordinate all officers’ and enlisted club entertainment, events planned, with vendors, and special marketing activities

05/12- 08/13- Company: Air Force, Ramstein Officers’ Club Position: Catering assistant

Catering Assistant overseeing 20 employees, monthly sales average of $100,000

Ensured all functions were in accordance with Air Force Instructions 34-272

Planned and execute reception, engagements and official functions for distinguished visitors (DVs). Coordinates with USAFE AFAFRICA HQ Protocol and works with General Officers and Senior Staff.

Scheduled, prioritized and assigned each meeting assistance request to an appropriate meeting planner

Make contracts in Caterease system – ensuring all details are notated and correct

Schedule catering and maintenance employees accordingly to ensure all functions are covered

Ensured all visits, an average of 200+ yearly, host nation and distinguished visitors (DVs) were coordinated with USAFE HQ, AFAFRICA

Performs administrative duties including coordination with all ranks within the military, civilians, gs and all nationals

Organized, oversaw and managed events; an average of 150 functions monthly

As the assistant event planner of all conferences, retirements, promotions, dinners, ceremonies, and (DV) distinguished visitors, there was a sense of urgency and organization.

Organize all advertising for the Ramstein Officers’ Club

(2011 -2013) Germany- Passenger Terminal New Comers Welcome

(2012) ESPN Catered 67 meals in 4 days, supervised 12 employees, $70K in sales

(2012-2013) USO Dinner with 700 guests, sales $41 thousand, supervised 38 waiters

(2012-2014) Air Force Ball with over 1,800 attendees, $84K, supervised 66 waiters

TRAINING

(2011) 86th Force Support Squadron US NAF Supervisor Training, EEO & Sexual Harassment Training, Ancillary & Customer Service Training

(2012) Air Force DRAM Shop Trainer – Trained to Protocol Workshop Group

(2012) Caterease Training

(2014) Air University- Protocol Fundamentals Course- MFSS 200 PDS 04E

(2014-2019) ServSafe

AWARDS/CERTIFICATIONS

2012- USO/AF Certification of Appreciation (Jeopardy)

2012- Outstanding Civilian- Category 2 - 4th Quarter Award

2013- Air Force (Flight Commander) Certification of Appreciation

2013- Received Excellent on last Annual Evaluation Received a Bonus

2014- Air University- Protocol Fundamentals Course- MFSS 200 PDS 04E

2016- Outstanding Civilian- Category 2 - 4th Quarter Award

VOLUNTEER WORK

(2004 – 2006) CA- Thanksgiving Food Drive for Homeless

(2006 – 2008) CO- Girls Scouts Assistant Leader & Boy Scouts Safety Day

(2003 – 2016) CA/ Germany- Blood Drive & Red Cross

(2009 -2015) Germany- USO

(2016-2018) Caritas



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