IT Project Manager, IT Manager

– SENIOR INFORMATION TECHNOLOGIES MANAGER –

An accomplished IT professional with a demonstrated history of success in software development, imaging, packaging, and global distribution as well as hardware planning, system upgrades, and enterprise-wide user support. Outstanding organizational leadership and communication skills, able to maintain positive working relationships with management, users, suppliers, and associates at all levels. Excellent prioritization skills developed through managing simultaneous projects and delivering program objectives within schedule and budget. Technical Competencies

Program Development Infrastructure Planning Disaster Recovery

Project Management Global Implementation Applications Support

Release Management Data Security Network Management PROFESSIONAL HISTORY

SANOFI U.S., BRIDGEWATER, NJ

Project / Release Manager, March 2002 - Present

Coordinate the efforts of the Scripting, Packaging, Deployment, and Quality Teams for a Global pharmaceutical products manufacturer and distributor with members in the Americas, Asia/Australia, and Europe. Develop detailed project plans on all phases of software implementation programs; manage testing, distribution, and automated implementation of all new software releases and updates, impacting 120,000 users worldwide using Microsoft System Center Configuration Manager (SCCM). Create specific desktop images for the U.S. Field Sales Group. Improve software request processes using and modifying the SharePoint System. Track licensing and life cycles for all software packages. Contact point for external vendors for U.S. machine builds and software.

Directed activities of a staff of scripters and technical experts prior to outsourcing these functions; currently liaise with third-party services, interacting with a team of 25 offshore packagers

Ensure all business units align for seamless implementation of new software; conduct Readiness Reviews, Milestone Reviews, and Business Go/No-Go Reviews

Serve as Subject Matter Expert and resource to analyze and resolve multidimensional technical issues MERRILL LYNCH, SOMERSET/HOPEWELL, NJ

Vice President of Infrastructure and Planning, 1999 - 2001 Managed a 70-person support staff that serviced 45 domestic sites and 7 campus locations. Supervised solutions for Tier II and III Help Desk calls supporting 6,500 users. Coordinated system requirements evaluation processes and developed technical solutions for 40 Merrill Lynch Trust Offices nationwide. Led complex technical projects – managed databases, networks, servers, desktop workstations, and bridges for all 40 offices. Led a team of project managers, supervisors, and desktop technicians – managed staffing requirements and approved performance evaluations. Executed implementations and upgrades of business call centers as well as development/production support environments. Coordinated the Project Management Team involving database administrators, Unix system administrators, applications developers, end user testers, and senior management. Created client budget needs for hardware, software licensing, monthly network tariffs, and travel and support exceeding $5M.

Oversaw employee training and made recommendations for professional development

Identified key personnel for advancement into positions of higher responsibility and mentored new managers to strengthen the organization

Coordinated site expansion of the corporate intranet and conversion to a common desktop image

Upgraded 17 desktop, intranet and Internet applications to Oracle 8.1.6 across three domestic sites; consolidated associated databases to a single Sun Enterprise 10000 Server

Directed a major site relocation of 1200 staff and consultants over a nine-month period with no downtime Page One of Two

MMIIKKEE CCOOHHEENN

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Assistant Vice President, 1997 - 1999

Directed technical operations of 40 field offices including remote support, systems management, and data recovery initiatives

Scheduled system maintenance for minimal impact to office productivity

Prepared budgets for capital expenditures and recurring telecommunications costs for each branch

Coordinated credentialing and technical training for 25 IT professionals Network and Data Manager, 1995 - 1997

Responsible for IBM mainframe systems, file servers, printers, and connectivity

Administered user access authorization and password issuance for 1,000+ mainframe users

Managed update and maintenance of client account data EARLY CAREER

Systems Engineer – Entex Information Services, 1995 Infrastructure and Network Engineer – Dun & Bradstreet, 1993 - 1994 Investment Support: Business Operations /Network - Business Analyst – Merrill Lynch, 1984 - 1993 FORMAL EDUCATION

COLLEGE OF NEW JERSEY, WEST TRENTON

B.S., General Business Administration, 1982

PROFESSIONAL DEVELOPMENT

Specialized Training in Project Management

Microsoft SMS Certified

ITIL Certification

AWARDS

Merrill Lynch Achievement Award, 2001

Merrill Lynch Employee of the Month, May 1994

Merrill Lynch President‘s Award for Outstanding Performance, 1998 LANGUAGES

Fluent in Dutch; Conversational in French and German References Available Upon Request

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