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Sr Techno-Business Project Consultant

Location:
United States
Posted:
April 07, 2018

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Resume:

JAI FORD, MPM

P O Box ***, New Albany, OH ***** (C) 614-***-**** ac418n@r.postjobfree.com

Professional Summary

Results-oriented Program/Project /Sr Techno-Business Consultant. Business Achievement, Solution-oriented, and People Management focus for quality enterprise program/ project delivery. Responsible for Master Book of Work for business transformation in FinTech (financial services) domains (Banking, Insurance, Investments and State government). Directed portfolio/project books of work valued up to $1 Billion. Mgmt. of complex, multi-location, multi-function mid-large projects/process improvement initiatives. Managed projects/programs that involve investment, regulatory development, tech refreshes, audit/risk and cybersecurity (Data privacy/protection & IAM), conversion of legacy applications/platforms, application mgmt., budgets, performance, status reports and enterprise solutions/modernization. Directed multi-disciplined teams (development, production, installation and startup). Led technology infrastructure builds and deployments.

Education

Masters Project Management June 2015

Keller Graduate School of Mgmt. (Columbus, OH) Business Project Mgmt.

Study Abroad (Sept 2014) - International Business in China

Cities: Beijing, Huangshi, Wuhan & Shanghai. Business visits w/focus on globalization & real-world application of SWOT theories.

Bachelors of Arts June 1996

Ohio State University (Columbus, OH) Black Studies

Technology Engagement

Microsoft Office Suite (Word, Excel, PowerPoint, Access, SQL, Visio, Skype/Lynx IM) Outlook Adobe Suite iConnect Pro WebEx conference HRIS PeopleSoft SharePoint MS Project • Lotus Notes • OrgPlus4 • United Communications (Cisco) • iConnect Pro • WebEx conference • Document Management applications for Capture, Storage, Digitization & Data Mgmt(Captiva •Kofax • FileNet•Flexible File Folder (F3) • DocuSign • ISearch• Web portal refresh/Viewer •TAMS/SEAL • Controlled document metadata • Document technologies • Project demand pipeline system (WRM, PPL, Petra, etc) • CA Clarity PPM v 12-14 & Jaspersoft (Project, Resource, Financials Cost Plan Refresh, Reporting)• Pacer •Mortgage RCO system • HRIS • PeopleSoft • SEI Trust accounting • Bloomberg • DTC • Sungard-Relius • PensionPro • Salesforce • Vulcan • ServiceNow ITSM • Microsoft Visual Studio Team Foundation Server (TFS) 2013-2017 • Microsoft Test Manager (MTM) • MS Dynamics CRM/XRM• SAP Business Objects, QlikView, Tableau

Skills

Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc) Information Technology (ITIL, ITSM) Portfolio /Project Management Waterfall/Agile/ Hybrid method Annual portfolio planning Business Analysis & development Risk/Issue Management Customer Relationship Management Strategic Planning Communication Plans (executive/stakeholder presentations) Consulting Change Management Special Reporting People Management Communication/presentation & teambuilding skills Contract/vendor Mgmt Demand (Pipeline/‘at risk projects’) Mgmt Multi-year roadmap experience Organizational Awareness Anticipation of impact Budget Estimation (sizing) Scheduling Problem Solving Flexibility Application Lifecycle Mgmt (ALM) SWOT Analysis Flow charts/ diagrams Logic models, SIPOC Information/Process mapping Plan Do Study Act (PDSA) Model Workflows Implementation of large complex systems Thought Leadership Vendor/supplier Negotiation, RFx contract development/ Proof of concept Requirements development, assessment and evaluation

Work History

Technical Sr. Business Process and Quality Analyst Dec 2016 to June 2017 State of Ohio/Dept. of Dev. Disabilities(ITS) (Columbus, OH)

Ensure applications that adhere to Developmental Disabilities (DD) policy and operations to deliver services to people with DD that are of high quality and meet business, Protected Health Info. (PHI)/HIPPA, technical requirements and Ohio policies and procedures (ORC and OAC) specifications. Creation of web based system designed to document client eligibility/enrollment and certification of providers. Prepared, process &/or analyze financial reports, accounting records/processes & data. Develop strategies and plans, development and execution of automated and manual test cases and test scripts and communicate test results and outcomes. WaAgile (Waterfall/Agile) Scrum workshop. Proficient in application builds, tuning, end-user readiness, backup/recovery that can support development. Ensure DBA backs up critical system data as move solutions from environments (Dev, QA, UAT, Prod) for recover. Use ServiceNow for soft/hard releases and project implementations.

Impact 95,965 Ohioans (Individuals)served including 36,621 waivers

$2.2+ Billion Medicaid Benefits Managed

Manage various team of DevOps, Dev Architects, BA/QA. MS Dynamics CRM end users (88 Ohio counties / 9 Councils of Government)

Business process mapping and system adoption and deployment. Establish analytical strategies, team direction, resolve problems and provide guidance to members of engagement teams

Developed strong high standards project teams.

Communicate CRM or system limits.

Perform Tech Demos to stakeholders. Create, practice & plan demos. Served as liaison to understand the structure, policies and operations of business/organization to articulate business needs to advance effective solutions.

Collaborate and interact with stakeholders: 3 Amigos (Business Analysts, Quality Analysts, Dev Managers/Leads), SEMS, Data Warehouse, and Business. Prepare CIO reports.

Conduct impact assessments, gather requirements and recommend solutions with internal/external users. Write, run and execute queries for reports based on communication plan. Design and tailor design to meet client specs. from current - future state. Provide coaching to project stakeholders/administrators.

Maintained onboarding/instructional materials, templates, and forms.

Manage scrum /Kanban board with scrum task creator 7.8

Address impacts, scenarios, regression test, bug retests and usability in preparation for release.

Coach and onboard new team members. Wrote Tech guides and on applications.

Define standards, policies, and procedures. Configuration mapping to validate Agency, Independent, Unpaid Support (Provider types) with services for certifications and licensure that interface with MITS (Medicaid system), Ohio Dept. of Aging (ODA), Opportunities for Ohioans with Disabilities (OOD), retire footprints (ticketing/workflow), SAS (billing), CBoss (payment), EMBA (Provider Claims processing) MAIS (Medication Admin Info System) and other internal/external systems.

Services include: Implementation, enhancement, integration, or audit to meet customer business requirements. Perform application development, technical product support & tuning to meet customer performance/functional requirements

Project(PMO) execution

Oversaw the successful project plan, WBS, UX completion of sprints/demo/SharePoint integration of project.

Understanding of trends and technology impacts for .Net/C# development, demos of features, workflow process, integrations (add-on, plug-in), interfaces to legacy systems, create/validate functional/technical designs, mappings, customizations, security, document library/SharePoint, user registration and data migration.

Define problems, analyze business & technical requirements for CRM, collect data, establish facts & draw valid conclusions, prepare meaningful, accurate & concise reports, stay current on new technologies, apply new developments to previously unsolvable problems.

Identify, analyze, prepare risk mitigation tactics and manage resistance (conflict)

Expanded ServiceNow team use (all modules including CMDB).

Familiar with SNOW ITIL Service Management processes in Service Catalog (Change, Incident, Problem, Asset Managements, SLAs, CMDB(config), Knowledge Management, and Discovery)

Data Mgmt (Tables, Import Sets, CMDB & Reporting) – Access Control list control/permissions. BSM Map

Knowledge of scripting business rules, UI Policies, Client Scripts, ACLs, Workflow Activities

Understanding of IT concepts (Like Files/interfaces, structures, reports, UI, etc)

Requirement Dev/Mgmt. (Elicitation Analysis, Documentation) (Version Control, Traceability, Change Management)

Test execution (QAT, UAT, UCA(contracts))

Quality Analysis & Quality Control, Troubleshoot, investigate set up, plan, test, pass/fail test cases, create Product backlog items (PBIs), Iteration/Sprint planning, manage bugs/defects, give detailed bug/defect reports, status updates.

Maintain and support maps, workflows, test transaction sets, claims/contracts, roles (Providers, County Board, Central Office Users) functions, security.

Review & apply required hot fixes/patches to maintain stability & security

Responsible for end-user account administration, permissions and access rights.

Parallel, mobile testing to mirror end user.

Use Microsoft Test Manager (MTM) to help test applications, store plans, and results on Team Foundation Server (TFS) in web portal /desktop. defect tracking tools

Understanding of Verification & Validation Techniques (Testing & Reviews)

Automate & Manual Test in build, deploy and test workflow. Copy and clone test suites/cases.

Test configurations: specific to test platforms on multiple versions of test to be performed on different hardware or software configurations. (e.g. browsers, laptop, tablet)

PROJECTS (DODD) – Tier 1

County Board Cost Report project. Impact of 88 County Boards with 3000+ staff across 6 regions • 8 Councils of Government (COG) with 250+ staff. Online Submission of County Board and COG Cost Reports. Creates & coordinates documentation & distribution of business rules & operational processes for projects & procedures (e.g., gathers & analyzes information needs & functional requirements from stakeholders, business owners, customers & management for implementation of information technology solutions; analyzes user needs & existing functions to determine business requirements, screen & interface design, Use Cases. CRM/XRM administration & support (user setup, security, profiles, workflow rules, report development, dashboards, integration, custom objects, data scrubbing, data migration. data integration and historical data to go back 5 yrs.

Provider Services Management (PSM) Re-platform Provider Certification application process. Renewals, Add-on, Fee Payment {CBOSS} and Admin Functionality. Any person or agency that provides services to individuals with developmental disabilities must obtain certification from the Ohio Department of Developmental Disabilities (DODD), and keep their certification current. This includes providers applying to deliver Medicaid Waiver Services under the Level One and/or Individual Options (IO) Waivers, as well as non-Medicaid funded services. CRM/XRM administration & support (user setup, security, profiles, workflow rules, reports/dashboards, integration, custom objects, data scrubbing & migration. Responsible for application, data integration, historical data.

Microsoft Visual Studio Team Foundation Server (TFS) 2013-2017– Tech implementation Project converting TFS system for PMO

Clarity PPM/Agile Consultant (Business Mgmt. Analytics & Reporting) Sept 2016 to Oct 2016 JPMorgan Chase)/ Experis (Columbus, OH)

Provide Clarity PPM Platform management with oversight of over 10,000 business users. Build and operationalize a process to ensure data quality and consistency in information reported to Senior Technology Leaders. Supports the technology priorities of The Consumer & Community Bank and deals with IT Future State Strategy and Governance. Consolidating, analyzed data elements, determine how the data elements relate, manipulate and presented large volumes of data.

Perform data analysis and reporting as needed to support annual planning, demand management processes and finance management processes

Prepare presentations and templates that are consistent with the JPMC Brand. Design and document procedures and training materials. Activities including super user and end user training for large scale projects

Clarity PPM Super Administration power user, loading data into Clarity PPM, reviewing data weekly and monthly to ensure compliance with data quality standards.

Communicate with all levels of management, BMO, DMO, PMO and adapt to a rapidly changing environment

Make decisions or facilitate the decision-making process

Coordinate and participate in Clarity UAT PPM release cycles. Update training materials as required to document new functionality.

Cost reports

Analysis Techniques (Competitive & Benchmarking Analysis, Stakeholder Analysis, Cost Benefit Analysis, Gap Analysis, Feasibility Analysis, SWOT Analysis, etc)

Sr. Consultant – Program Project Demand Manager (PM/BA) 2014 to 2015 TekSystems (JPMorgan Chase) (Columbus, OH)

Led implementation of Document Management programs/projects $33-$40 MM portfolio annual roadmap in Operation Technology (OIT), Document Management IT project pipeline. Directed and monitored all activities for a project portfolio of large, low- to high-risk projects from initiation to delivery. Drove roadmap initiatives for documents toward business objectives & TCO in (capture, document extraction, utilities, core archives, middleware, viewers, product mgmt., storage, or fulfillment). Annual Roadmap Planning (P&L Budget/Actual/Forecast). Focused on Paperless, OCR, Controlled Metadata and Records Management. Established project requirements, priorities and deadlines for Banking LOBs (Auto, Central Tech & Ops (CTO), Mortgage, Wealth, Private & Enterprise Systems). Ensures programs/projects are completed in accordance with all Risk, Architecture and other relevant firm wide guidelines. Regular work with stakeholders, JAD sessions, business/technology managing directors, executive directors, (Application Development Managers (ADM), Program/project (PgM/PM), QA, BAs & Architect /Engineers. Managed SharePoint Governance site by creating folders and permissions.

Manage programs/projects by following plans, timelines, schedule meetings, define SOW, agenda, guide onsite and offshore, define solution, get it validated and sign-off. Chase use a mixed bag of testing tools, meaning some Rally & HP Quality Center (HPQC)

Collaborates with other OCM resources to improve the methodology and tools used (on-line template mgmt., auto-classification of docs, electronic format for delivery of docs for review, printing & signing, deliver enhanced stmts, e-signature(s), real-time composition, deploy data repository (EDR) for extracted data, document centric workflow, content extraction & validations).

Track and monitor project deliverables and performance for CIO/CEO reporting.

Collaborated with key stakeholders/business partners to drive root analysis through use cases to implement solutions

CRM initiatives: multi reporting systems - clean up existing data to eliminate duplicate or conflicting records. Build seamless interaction across many different channels/interfaces in new builds.

Conduct/oversee architect, governance and steering committee meetings and presentations.

Coordinated design meetings and decisions across impacted stakeholder department and teams. Monitored timelines and flagged potential risks, issues to be addressed.

Infrastructure broad technical background with expertise in build-outs, installations, migrations, roll-outs, upgrades, configuration, architecture and design Trouble shoot: Network project issues: Peripherals (I/O devices)

Identify project issues/blockers & developing internal remediation plans & escalate issues to all levels of management to obtain mutually agreeable resolution

CONTRACT MGMT (JPMC) – Investment

Contract administration (3rd party vendors), governance and customer relationship management.

Collaborate with multiple stakeholders.

Contract/Vendor Management: Conducted stakeholder requests for proposal, requests for information, and requests for quote (all RFxs)

Created new and existing sourcing deals that take into account contractual compliance/risk mgmt. across products/services provided by suppliers.

Conduct POC (Proof of concept) research and participate in contract negotiations & spend analysis

Ensure vendors compliance with Service Level/Operational Agreements(SLA) and general obligations.

Proactive in ongoing governance of suppliers.

Define deal optimization objectives, implement negotiation strategies and identify sourcing solutions that meet/exceed business objectives.

Prepare, review, execute, and manage the process for approval of IT contracts, contract renewals, terminations and change orders.

Knowledge of standard IT service delivery framework in collaboration with IT Service Management (ITSM)

Develop and maintain vendor/contract artifacts and participate in supplier reviews. Review SLA and other operational metrics.

Collect and analyze financial market, business, or technical information to draw conclusions and make educated recommendations impacting the sourcing event.

Ability to facilitate/conduct group meetings and presentations for internal and external clients at all levels.

PROGRAMS (JPMC) – Investment /Regulatory/Merger

Controlled Document Metadata (MRDX) – Develop Index Grid Rationalization. Index and capture documents to image repository. Enhance existing search utilizing services & metadata.

Consolidation (EOL Technology Refreshes / Upgrades) - Decommission, Replace or enhance/ improve old technology to remedy bugs. Breaks to fix.

Regulatory (OCC/SEC/Compliance/National Subpoena processing projects) – Image services for risk projects involving remediation. e.g. Dodd Frank, Trade Surveillance, AML, SAR, KYC, etc.

OCR (Optical Character Recognition) – Eliminate manual data entry by automated content extraction/classification.

Data Protection / IAM – Develop and address cyber security breaks. Eliminate PI & stored data. Identified process inefficiencies through gap analysis. Worked with development to control gaps, remediation plans.

Identify risks, human servers/servers and access entry points. Update SEAL record & validate class code with ADL/ADMs.

Kofax – EMC Captiva – focus upgrading document image capture for end-users for faster business process through automation and lower information capture costs. Review document collection with in B.U. of enterprise impact. Move to expand business process to process greater # of document pages, scan. Reduced more shipping costs by continue to consolidate Kofax files stored by moving images into Captiva for web access. Continue capture solutions from electronics (XML streams), scans, etc.

Paperless / Digital (e-delivery/eSign)– electronic letters, solutions around branch modernization, portal use for search/retrieval, view and upload. Convert accounts to electronic to increase delivery rate, reduce postage costs, improve customer experience. E.g. vendor setup, billing stmts, high-volume letters.

Compliance Analyst (HHF) 2013 to 2014 Ohio Housing Finance Agency (OHFA) (Columbus, OH)

Led compliance of foreclosure eligibility/hardship/closing of program initiatives that U.S. Dept. of Treasury allocated $579.4 million. Created program processes/procedures & reports for US Treasury & Crowe Horwath Auditors. Interaction with FTE (underwriters), project staff, program director, managers and external auditors to ensure agency program internal controls. Wrote procedures, reports, test plans, quality assurance plan for HHF programs. Advise and recommend proposed solutions to provide sustainable.

Partnered with managers to produce major milestone to provide successful foreclosure financial assistance for over 16,560 Ohio homeowners.

Disbursed program funds of over $226.76 million at end of January 2014.

Anticipated problems & opportunities, identifies & assesses risk, recommends effective internal controls to meet milestones.

Interpret requirements, procedures and regulations of HHF program counselors. Ensure benefits to borrowers; maintain records, track data, documents, and reports.

Train FTE/project staff, Admin.

Examined mortgages, notes & other legal documents.

Reviewed submissions for borrower assistance. Created US Bank Mtg Foreclosure packets for Atty General & Bankruptcy court.

Contract, Policy, procedures administration, governance and customer relationship management.

Managed & wrote procedures, test plans, reports for development & implementation of a quality assurance plan for Hardest Hit Fund programs.

Conducted loan audits/review, procedure updates, special reviews, track foreclosures.

Ensure vendors compliance with Service Level/Operational Agreements(SLA) and general obligations. Proposed sustainable outcomes with income, hardship and financial document.

PROGRAMS (OHFA)

Save the Dream (Foreclosure Prevention) - HHF Hardest Hit Funds Programs down payment foreclosure assistance

Neighborhood Initiative Program (NIP) Land Bank - Reserved Funds

Launched the Neighborhood Initiative Program to begin demolition of vacant properties throughout the state. Awarded $49.6 million to 11 land banks in February. Implemented Salesforce, a cloud-based solution for administering the Neighborhood Initiative Program which provides access to files grantees have uploaded to DocuWare. • Completed several upgrades to the Emphasys suite for Homeownership, including the Quick Reports module that gives users the ability to design custom reports, an Underwriting module, and a data bridge connecting LenderOnline to DocuWare. • Implemented a mobile device policy that covers both personal device usage reimbursement and Agency-supplied devices

Mortgage Resolution Fund (MRF)- Reserved Funds

Provided assistance to homeowners who qualify for a Program Eligible Outcome. Pools of distressed loans are bought for little in targeted neighborhoods at a discount. OHFA (Counseling agency) worked with the borrowers to craft a sustainable principal modification. OHFA partnered with Mortgage Resolution Fund, LLC (“MRF”) to purchase delinquent mortgage loans at a discount through the U.S. Department of Housing and Urban Development Federal Housing Agency Distressed Asset Stabilization Program Neighborhood Stabilization Outcome sub-pool auction sales. Salesforce, a cloud-based solution used. The goal is to keep families in their homes or provide for an orderly disposition and transition to new housing, which will help stabilize neighborhoods and housing markets.

Business Consultant / FTE 2006 to 2010 Nationwide Mutual Insurance/Spherion (Columbus, OH)

Involved in strategic understanding of enterprise priorities and business unit needs of high level view of programs/projects for sponsors, key stakeholders and LOBs. Supported improvement initiatives (operational efficiency, research, change management and business solutions). Kept calendar/itinerary, organize/schedule meetings, planning, JAD sessions, performance reviews and organizational skills. P&L management, build and cultivate key relationships, reports (deck creation), document preparation, project management, quick turnarounds, expense reduction and records management for presentations.

Developed strategic goals, initiatives, determine business drivers, set targets, SWOT assessment, survey external environment, develop competitive benchmarks and project market changes. Maintained project schedules, issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team for BOD and strategy meetings.

Supported office of: CFO, Finance, Investment, Internal Audit, CFO, Legal, Human Resources, Compensation & Benefits, Nationwide Financial Network/1717 Capital Co. Assisted (Operations/Regional) Presidents, SVPs, OCEO, Agency and HRET (HR Executive Team) members in special projects, system enhancements, planning, launches and supporting enterprise initiatives.

Worked with OCM team to develop and execute comprehensive, actionable, and targeted change management plans and tools for changes that include people, process and technology/systems.

Develop and manage POV for leading change, communication plans, communication tools and materials. Principles: Sponsorship, inclusion thru focus groups, dialogue, transparency, and accountability. Support & develop stakeholder management activities and plans.

Align processes (HR & Business)/structure to support change. Align performance & rewards to reinforce learning & behaviors. Support training program as needed including communication support. Organizational change management around communications, change messaging, and stakeholder management. Applied OCM to large system implementations, concepts, practices, and procedures

Change Management: PROSCI training that follows ADKAR Model. Kotter’s 8 factors used, Galbraith’s systemic thinking.

Contract administration, governance and customer relationship management.

Contract/Vendor Management: Conducted stakeholder requests for proposal, requests for information, and requests for quote (all RFxs)

Conduct POC (Proof of concept) research and participate in contract negotiations & spend analysis

Ensure vendors compliance with Service Level/Operational Agreements(SLA) and general obligations.

Proactive in ongoing governance of suppliers.

Define deal optimization objectives, implement negotiation strategies and identify sourcing solutions that meet/exceed business objectives.

Prepare, review, execute, and manage the process for approval of IT contracts, contract renewals, terminations and change orders.

Knowledge of standard IT service delivery framework in collaboration with IT Service Management (ITSM)

Develop and maintain vendor/contract artifacts and participate in supplier reviews. Review SLA and other operational metrics.

Collect and analyze financial market, business, or technical information to draw conclusions and make educated recommendations impacting the sourcing event.

Ability to facilitate/conduct group meetings and presentations for internal and external clients at all levels.

PROGRAMS (Nationwide Ins.)

Nationwide Financial (CRM)

Customer Choice initiative (CRM value strategy) Integration of channels (life/property/casualty) products to customers from anywhere & at any time. Focus on growth, reduce expenses, retention of customers by a move from a product based to a solution based environment. Uniform standards among the NF network, agencies & agents. Provide different communication tools for advisors to connect with participants without focus on benefits/features but use a different approach to expand retirement solutions. Drive sales, leverage & acquire capabilities. Shift focus from plan administrators to participants. Estimated reduction of systems & applications. Integration of Web, e-mail, call centers, databases and many other applications.

Benefits & Human Resources Information Systems (PeopleSoft/HRIS) - Update associate personal information, Compensation, Benefits, HR, Payroll, time and labor, TOPS (Time off planning systems – report absence). HR systems used to determine future company strategy for next five years. Worked with outside vendors on analysis on benchmarks, surveys to determine relevance to compensations and HR system. Managed SVP/HRET staff on timelines and deliverables. Reviewed presentations and business plans for HR Exec. Team members. Worked with internal teams for external survey vendors (Towers Perrin, Mercer, Hewitt &McLagan) and compensation peers to ensure that Nationwide’s c-level executive positions were benchmarked with external market. Coordination of IT Helpdesk strategy and monitoring and job aids/help documentation.

HRIS (Performance Management Process (ePMP): ePeformance) – Assessed enterprise performance evaluation against a balanced set of financial and non-financial measures in an electronic format. Built capabilities to ensure clear individual objectives are aligned with Nationwide’s strategic initiatives & Cascading corporate/LOB goals. Linked individual objectives to company objectives and performance were linked to pay. The Performance Management Process is required Provided succession planning, enterprise strategy, asset/ finance management, and FTE reduction projects for Board of Director presentations. PeopleSoft HRIS modules used: Core HR Functionality, Payroll, ePeformance, position mgmt., benefits admin, employee & manager self-service. Coordinated and created presentation materials, decks and reports. Potential / Learning Agility(Includes People, Change, Mental and Results Agility)

Consolidation/Change Management – Corporate reorg. /Organizational Design Effectiveness Initiative - Develop controlled timelines and re-assessed risks to align with business strategy. Developed workforce, talent strategy, T&D and succession plans for OCEO levels. Gap analysis. Streamline/Upgrade Nationwide processes, leverage best practices, audit procedures, and document business transactions. Development of Go Live enterprise manager/end user training aids/tools, schedules, and programs. Event management. Identified opportunities and resolve issues that aligned with governance and data management. Led teams/LOBs proactively to ensure standards, status updates, complete, consistent and understandable data for collaboration and presentations.

Cost Controls/Expense Reduction Initiatives - T&E (Travel & Expense), Budget & Expense Comparison Reports (BCR) Asset mgmt. and Inventory Audit. Goal to reduce Corporate LOB spending. Report includes monthly expenses, budget, amount over/under budget, as well as expenses

Sarbanes-Oxley General Computer Control (GCC) and SAS 70 assessments and remediation projects - Delegated SOX and internal audit process, worked with vendors/internal groups to ensure compliance.

Institutional



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