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MARCUS N. VALENTINO

**** ******* **** **** • Sewickley, Pennsylvania 15143

ac417m@r.postjobfree.com • 412-***-****

MANAGEMENT PROFILE

Organizational Leadership • Servant Leadership • Labor Relations Seasoned management professional with broad experience, education and credentials in 21st century labor relations, organizational operations, human resources and corporate communications. Skilled at managing all aspects of world-class staff recruitment, hiring, performance management and grievance mediation. Accomplished background in high-level management, collaboration, and future strategies of labor relations, collective bargaining and negotiations for $1B+ labor contracts. Engaging speaker, with proven savvy in presentation and public speaking. Excel at developing, disseminating and facilitating discussions on corporate-wide staff and executive communications and public relations. CORE COMPETENCIES

• Innovative Leadership

• Organizational

Development

• Intrinsic Motivation

• Strategy Development

• Organizational

Analysis

• Labor Contract Negotiations

• Employee Assistance Programs (EAP)

• Collective Bargaining

• Human Resources

• Grievance Mediation

• Relationship Building

• Press Releases

• Budget Management

• Labor Arbitration

• Regulatory Compliance

• Servant Leadership

• IBB

• Communications

• Union Organizing Tactics

PROFESSIONAL EXPERIENCE

SSB BANK – SENIOR CONSULTANT – PITTSBURGH, PENNSYLVANIA (2013-current) Organizational change management, human resources consulting, benefits review and sourcing, strategic planning, SWOT analysis, policy development and implementation, customer service metric development and analysis, cultural change and development analysis, market analysis, leadership development, leadership training and change management, ADA, EEOC, State and Local law compliance, Hiring best practices consulting, organizational review and strategic planning, communication development and cyber presence development, product analysis. Key Achievements:

Developed strategic planning initiatives for growth

Organizational change strategic planning, and internal/external SWOT analysis.

Facilitated cultural change and identification planning.

Focus on mission, vision, and values in a highly focused and primed for change environment. Contributed to process and productivity improvements resulting in organizational growth, excellence, and best practices.

MARCUS N. VALENTINO • Page 2

DIRECTOR OF LABOR RELATIONS - PSA AIRLINES, INC. Dayton, Ohio (2017-current) Cultivated constructive and mutually beneficial relationships with ALPA, IAM, AFA and the TWU while administering and negotiating labor agreements using Interest Based Bargaining (IBB) and traditional methods improving company/union relationships as well as closed Collective Bargaining Agreements that were open for 3 years.

Key Achievements:

Increased productivity within collective bargaining units

Reduced arbitrations by 100%

Reduced grievances by 100%

Played a key role in setting the philosophy and vision for labor relations in the organization, with input from senior leadership.

Worked at both a tactical and strategic level to develop and oversee labor relations for over 2,400 represented employees represented by four large international unions.

Reported to the vice president of human resources and working closely with key business leaders, play a key role as a strategic business partner.

In addition to partnering with leadership across the business, served as a key strategic partner to the vice president of human resources on key business initiatives in helping develop groupwide strategies designed to ensure compliance.

Acted as the chief spokesperson and negotiator for four collective bargaining agreements under the RLA.

Coordinated with senior leadership, human resources, operating departments, finance, outside counsel, and local management in preparing negotiation strategy and proposals to determine collective bargaining agreement cost, feasibility, and effect on operations.

Handled grievance proceedings and labor arbitrations, and provide counsel with respect to relevant laws and policies; work with outside counsel in such matters when needed.

Developed labor relations programs, tools and resources, incorporating best practices from operations, to serve as resources for leader support in the creation of alignment, consistency, and accountability in the management of labor issues.

Developed sustainable relationships with senior management in order to facilitate effective dialogue to address and resolve issues and proactively implement effective workplace practices.

Identified best practices and emerging issues in the area of labor relations and incorporate best practices into current strategy and practices.

Served as counsel for Human Resources (HR) by effectively advising HR and leadership on discipline, discharge, performance management, and all employment related matters. Supported the HR team by guiding investigations of informal and formal complaints of discrimination, and labor relations matters.

Assisted in the development of policies and procedures.

Developed and reported on meaningful metrics or KPI’s to measure the employee environment

(labor and employee relations issues).

Reviewed, responded, and represented the organization in discrimination claims, both internal and through external agencies (DOL, EEOC, HRC, etc.).

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Division President – Inflight Labor Relations AFA, United Airlines Chicago, Illinois (2011-2017) Cultivated constructive and mutually beneficial relationships with United Airlines executives while administering and negotiating $1B labor agreement. Maintained consistent communications with 24,000 employees via regular engagements through electronic, print and telecommunications media. Mentored and coached key staff and presented regular leadership and negotiation training sessions to provide motivation and foster shared vision. Planned, managed and negotiated multiple multimillion- dollar deals. Monitored, tracked and analyzed healthcare, pension and airline industry trends. Coordinated and facilitated arbitrations. Conducted strategic recruitment and hiring. Facilitated and presented at small to high-profile meetings. Managed partnerships with other union leaders. Planned, managed and allocated multimillion-dollar budgets. Composed and disseminated press releases and presented information in public forums. Maintained computer data systems, prepared and reported Department of Labor (DOL) forms, and ensured federal healthcare and pension compliance. Key Achievements:

Negotiated and administered industry leading multi-billion dollar collective bargaining agreements covering 24,000 workers resulting in increased growth and profits.

Led 40 direct reports and 500 indirect reports across 14 locations domestic and international.

Collaborated on labor strategies and tracked future labor and industry trends.

Instrumental in shifting dynamics of employer/employee relationships to a collaborative, productive paradigm, resulting in an industry-leading labor/management partnership.

Successfully negotiated three $1B labor contracts at United Airlines, as well as $500M in additional productivity and grievance settlements.

Contributed to strong company growth and hiring by negotiating win-win labor contracts.

Steered conversion to 100% electronic record keeping, grievance handling and labor agreement reporting.

Introduced several leading-edge communications tools to empower communication between flight attendants, including website, mobile apps, digital signage and social media.

Conceptualized and implemented new grievance-mediation process that resulted in satisfaction and increased productivity by both employees and executives. REGIONAL PRESIDENT – INFLIGHT LABOR RELATIONS IAM, CONTINENTAL AIRLINES (2006 to 2011) Charged with managing all business and operational functions of aircraft machinists union. Managed all aspects of grievance-mediation process, successfully negotiating multiple grievance settlements. Supervised, trained, mentored and monitored performance of multidisciplinary staff. Coordinated all internal and external communications, as well as public relations. Created, maintained and updated union website.

Key Achievements:

Successfully negotiated two $1B labor contracts at Continental Airlines, as well as $75M in additional productivity improvements and grievance settlements.

Contributed to strong company growth and hiring by negotiating win-win labor contracts.

Spearheaded development, implementation and updating of policies and procedures for areas such as grievance mediation, arbitration and contract negotiation.

Monitored and ensured full compliance with all regulatory guidelines. MARCUS N. VALENTINO • Page 4

INTERNATIONAL SERVICE MANAGER - CONTINENTAL AIRLINES (1993-2006) Oversee inflight staff in delivering exemplary customer service, ensuring all customer needs were met through multiple international flights. Maintain constant communications in a professional environment. Monitor access to cockpit to ensure pilot safety. Liaise with flight attendants and other staff to ensure all passenger and crew needs are met. Coordinate with senior leadership to resolve issues during irregular operations. Ensure regulatory compliance and reporting. Key Achievements:

Leverage leadership tools to provide crew coordination and flight management.

Consistently demonstrate full capacity to resolve emergency issues, conveying to associates and passengers comprehensive information on proper procedures. EDUCATION AND CREDENTIALS

Master of Science in Business Organizational Leadership (MSOL), 2014 GENEVA COLLEGE Pittsburgh, Pennsylvania GPA: 3.97 Bachelor of Arts in Labor Relations and Human Resources, 2010 NATIONAL LABOR COLLEGE Silver Spring, Maryland GPA: 3.97 Professional Development & Credentials

Employee Assistance Professional (EAP) ~ Labor Arbitration ~ Labor Contract Negotiations ~ Employee Assistance Professional I, II ~ Leadership I, II, III ~ Collective Bargaining I, II ~ Interest Based Bargaining (IBB) Facilitator, trained by the National Mediation Board ~ Diversity Training Professional ~ Legislative Affairs and Lobbying Professional ~ Grievance Mediation Professional ~ Union Organizing Tactician and Strategy Expert

Technical Proficiencies

Windows XP/7 ~ MS Office (Word, Excel, Access, PowerPoint, Outlook) ~ MS Project ~ Office 365, Meyers-Brigs, EQ Training Professional

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