Office Staff Customer Service
Resume:
KETURA R. LEGRAND
**** ****** ***** *** *** Forestville, MD 20747 *********@*****.*** 240-***-**** SUMMARY OF QUALIFICATIONS
A self-starting creative individual with demonstrated organizational and planning abilities. Works well individually or as part of a team. A results-oriented, dependable professional with demonstrated knowledge and expertise in Security Specialists, Office Automation and Administration, and Customer Service. Excels in a fast-paced environment as well as providing outstanding customer service while increasing the overall customer experience. Able to contribute favorably to bottom line goals with the use of analytical skills.
PROFESSIONAL EXPERIENCE
WHELAN SECURITY
UNARMED SECURITY OFFICER
JULY 2014 -NOV. 2017
OFFERS FULL SERVICE SECURITY SERVICES INCLUDING FULLY UNIFORMED, ARMED /UNARMED GUARDS. • PROVIDED FOR PUBLIC SAFETY BY MAINTAINING ORDER, RESPONDING TO EMERGENCIES, PROTECTING PEOPLE AND PROPERTY, ENFORCING MOTOR VEHICLE AND CRIMINAL LAWS, AND PROMOTING GOOD COMMUNITY RELATIONS. • RECORDED FACTS TO PREPARE REPORTS THAT DOCUMENTED INCIDENTS AND ACTIVITIES. • MONITORED, NOTED, REPORTED, AND INVESTIGATED SUSPICIOUS PERSONS AND SITUATIONS, SAFETY HAZARDS, AND UNUSUAL OR ILLEGAL ACTIVITY IN PATROL AREA.
MASTER SECURITY CORPORATION Jun 2011 – May 2012
SPECIAL POLICE OFFICER Jan 2002 – Nov 2002
Arlington, VA
Offers full service security services including fully uniformed, Armed /Unarmed guards.
● Provided for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
● Recorded facts to prepare reports that documented incidents and activities.
● Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
● Identified, pursued, and arrested suspects and perpetrators of criminal acts. ELITE PROTECTIVE SERVICES Apr 2004 – May 2011
ARMED SECURITY OFFICER Silver Spring, MD
Provides affordable security officers to private and commercial properties.
● Provided for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
● Recorded facts to prepare reports that documented incidents and daily activities.
● Monitored, noted, reported, and investigated suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
● Operated X-Ray Scanner to identify contraband so as not to allow it in the government facility. DTM CORPORATION Nov 2002 – May 2004
ARMED SECURITY OFFICER Silver Spring, MD
Provides security solutions, facility management and automation resources services.
● Verified the identification of employees and visitors by government issued ID, badge inspection and/or using the Security personnel databases.
● Made complete rounds and inspections as required.
● Provided control of all incoming and outgoing property.
● Patrolled inside and outside areas in accordance with security procedures. OFFICE TEAM
Sep 1998 – Jun 1999
OFFICE ASSISTANT Arlington, VA
The world's staffing leader, specializing in the placement of highly skilled office and administrative professionals.
● Received visitors, determined nature of their visit and directed callers to the appropriate office staff person.
● Obtained caller’s name and arranged for appointment with the office staff person.
● Typed memos, correspondence, reports, and other documents.
● Made future appointments and answered inquiries.
● Performed a variety of clerical duties.
KIROV ACADEMY OF BALLET May 1997 – Jun 1998
RECEPTIONIST Washington, DC
Professional dance school with an in-house academic and residence program for students grades 6-12.
● Assisted with coordination of performances, including office management.
● Received visitors, determined nature of their visit and directed callers to the appropriate office staff person.
● Obtained caller’s name and arranged for appointment with the office staff person.
● Typed memos, correspondence, reports, and other documents.
● Made future appointments and answered inquiries.
● Performed a variety of clerical duties.
PROFESSIONAL TRAINING AND DEVELOPMENT
Department of Homeland Security
Federal Protective Service M ar 2004
Training Academy Washington, DC
Strayer University D ec 2002
Major: Computer Programming Washington, DC
Jefferson Business School Jun 1987
Certification: Word Processing Washington, DC
Eastern Senior High School Jun 1985
Graduated: High School Diploma Washington, DC
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