Customer Service Staff
Resume:
Teresa
Thomas
Newport News, VA
***************@*****.***
Professional Summary:
Results driven professional with the ability to analyze, plan, coordinate, and implement tasks at a fast pace. Effectively led a seven person staff in the efficient cleaning of guest rooms. Ready and able to meet deadlines. Great communicator with the ability to work with customers, coworkers, and management at all levels. Objective: To obtain a position in hospitality where I can utilize my skills with room for growth and advancement.
Skills:
● Customer Service Oriented
● Outstanding administrative skills
● Great leader and valuable team player
● Organized, hard working, and detailed oriented
● Able to work well with or without supervision
● Able to follow directions and learn quickly
Experience:
2/2015 Present
General Clean Preventive Maintenance Courtyard by Marriott Newport News, VA
● Performed detail cleaning and preventive maintenance, quarterly, to 120 guest rooms
● Learned quickly; performs daily testing of pool and spa to check chemistry; makes adjustments as needed ensuring safety to all guests
● Chosen to attend Certified Pool Operator's course in June
● Responds quickly to maintenance service requests and makes repairs quickly 9/2011 2/2015
Housekeeper/Inspector Courtyard by Marriott Newport News, VA
● Personally chosen by Executive Housekeeper to inspect rooms and direct Housekeeping staff with turnover of guest rooms; ensured 100% guest satisfaction
● Dedicated to perfection; worked as lead housekeeper training Housekeeping staff; key contributor to receiving 92% in 2013/93% in 2014 from Marriott Quality Assurance team
● Meticulously recorded data for work assignments, time cards, and periodic reports
● Expertly inventoried guest service supplies; ensured 100% meeting guest needs
● Examined rooms to determine need for repairs or replacement of guest service supplies
● Cleaned carpets, furniture, and draperies ensuring spotless hotel environment for guests
● Collected soiled linens for laundering, received, and stored linen supplies in linen closet
● Delivered microwaves, ironing boards, baby cribs, and rollaway beds to guest rooms 1/2009 1/2011
Executive Housekeeper Crestwood Suites/Sleep Inn Newport News, VA
● Oversaw staff of seven personnel; professionally supervised and coordinated cleaning/maintenance tasks throughout facility; ensured high standards for guests
● Established work schedules and managed staff to ensure successful turnover
● Quick to assist; expertly performed housekeeping duties when short of staff
● Meticulously performed various housekeeping duties at Crestwood Suites 1/2007 1/2011
Housekeeper Hampton Inn & Suites Newport News, VA
● Efficiently cleaned guest rooms, bathrooms, and swiftly stripped linen from beds
● Personally chosen to ensure supply carts were adequately stocked
● Great work ethics; 1st to be chosen to lead housekeeping staff when required
● Diligent in disinfecting, dusting, vacuuming, and meeting guest needs
● Customer service oriented; always ready to talk to guests ensuring their needs are met 1/2006 1/2007
Assembly Worker Freemont Die Production Williamsburg, VA
● Performed repetitive assembly line duties that included assembling parts for display
● Visually inspected items at fast pace ensuring they are bagged and tagged properly
● Great stamina; stood for long hours during assembly line production zero errors Awards:
● Employee of the Month, Courtyard By Marriott Feb 2013 Education:
High School Diploma
Woodrow Wilson High School
1401 Elm Hurst Lane
Portsmouth, VA
References Available Upon Request
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