Executive Assistant

Name: Jaja Pabelonia (**)

Address: Hail, Kingdom of Saudi Arabia

Mobile Number: +639*********

Email Addres: ****.*********@*****.***

LinkedIn: www.linkedin.com/in/jajapabelonia

Administrator / Executive Assistant

With 10 yrs. Of experience as an Executive Assistant/AdminExecutive for

top C-levels management providing administrative duties and analysis in

diversifying industries from Service to Manufacturing and then Retail Sectors.

Being competitive challenge me a lot over the past years, I was able to adapt

immediately with the changes of the environment. I take it as a learning process

for every situations I have face. One of my goals that I had achieved was to

worked in a top company/corporation to any industries that I had applied.

Professional Experiences:

October 27 - Present Saudi German Hospital (Hail, KSA)

Executive Secretary to the Chief Executive Officer

Owned by the Middle East Healthcare Company (MEAHCO) is the largest

leading healthcare provider in Kingdom of Saudi Arabia.

Directly reporting to the CEO and liase the task given from the

Presidents office to management teams.

Consolidate reports from all departments and prepare for the

monthly presentations.

Reviewed documents that requires approval of the CEO and

rejects if necessary.

Coordinates with the operations team for the arrival of the CEO

guests.

Attend and prepare minutes of meeting.

Maintain executives agenda and assist in planning appointments,

board meetings, conferences etc.

Receive and screen phone calls and redirect them when

appropriate

Handle and prioritize all outgoing or incoming correspondence (e-

mail, letters, packages etc.)

Make travel arrangements for executives

Handle confidential documents ensuring they remain secure

Prepare invoices or financial statements and provide assistance in

bookkeeping

Maintain electronic and paper records ensuring information is

organized and easily accessible

Conduct research and prepare presentations or reports as assigned

December 7, 2016 October 18, 2017 Capital One Auto Finance (RMS Collection)

Sr. Agent Collection

- A Business Process Outsourcing in the Philippines. Industries they are servicing are from Automotive,

Communications and media, Financial Services, Healthcare, Insurances, Technology, etc. As part of their team, we

support under the financial services, like providing:

Collect for the past due amount of the client and make sure that the client will make a payment over the

phone and ensure that their account stays confidential.

Provide customer service for the transactions made by the client, either they or they dont make a

payment as an added value for the client.

Develop strategies on how a client could make up for delinquent account, as much as possible could

provide a method to avoid escalations in their debt thru assisting the client for the payment arrangement

eligibility.

September 1, 2013 September 31, 2016 United/Libya Fashion Company (Libya)

Administrator/Executive Assistant for General Manager

-A leading Retail Fashion company in Libya that franchises high-end brands from Europe (such as United Colors of

Benetton, Mango, Debenhams, Marks and Spencer, Aldo, Next, Karen and Millen, Charles and Keith, Terranova,

Oviesse, and F& F).

Directly report to the General Manager regarding Sales Analysis of the daily operations of the company (it

includes comparison of Net Sales vs. Targets)

Administered arrangements for the team management meetings in conjunction with conference

meetings, tracked and organized files and records of the company.

Selected by the Senior Management team to create files re the KRIs and Sales Turnovers, first to be

trained regarding the new SOPs of the Human Resource System that need to be used and liaise it to the

Team.

Manage the Payrolls for 200 employees that includes the expatriates using the company computer

system.

Directly arrange and manage the Travel and hotel bookings for the General Manager and the rest of the

Management Teams (that includes the allocations of their allowances).

Researches, prioritizes, and follows up on incoming issues and concerns addressed to the General

Manager, including those of a sensitive or confidential nature.

Prioritizes conflicting needs; handle matters expeditiously. Proactively, and follows-through on projects to

successful completion often with deadline pressures.

July 2, 2012 Jan 13, 2013 Convergys Corporation (Philippines)

Collection Specialist

-A leading company when it comes to Business Process Outsourcing in the Philippines. They are the market leader

in customer care industry. Industries they are servicing are from Automotive, Communications and media,

Financial Services, Healthcare, Insurances, Technology, etc. As part of their team, we support under the financial

services, like providing:

Collect for the past due amount of the client and make sure that the client will make a payment over the

phone and ensure that their account stays confidential.

Provide customer service for the transactions made by the client, either they or they dont make a

payment as an added value for the client.

Develop strategies on how a client could make up for delinquent account, as much as possible could

provide a method to avoid escalations in their debt thru assisting the client for the payment arrangement

eligibility.

October 10, 2011 - April 7, 2012 Hocheng Philippines Corporation

Executive Assistant of the Vice President for Sales and Marketing Division

-The no. 1 total bathroom solutions provider in the Philippines. They make designs and most of their products are

manufactured in the Philippines. As providing full administrative support for all employees under the Sales and

Marketing Division, I also administered to provide:

Assurances with all the documents that the Vice President needed to sign should be complete with

document attached and precise. Scheduled his daily itinerary and for his guest that includes arranging

travel bookings and hotel reservations and make an appointment to visit them to make sure the guest will

be comfortable while staying.

Liaise with his guest directly in regards with his appointment schedule. Guaranteed the Assist the VPs

personal/business documents such as bank related docs stays confidential. Prepared and consolidate his

PowerPoint presentation under his division (monthly and quarterly) to be reported to the Board of

Directors. Manage his Minutes of Meeting and Balance Scorecard under his division.

Assisting the whole Sales and Marketing division when it comes to their promotions, tracked and

maintained the office supplies and expenses. Administered arrangements for division meetings and make

sure all the documents, presentations, and equipments for the meeting were properly present.

Manage the Budget Allocation for the whole division, if the budget allocated for the specific expenses

were in Zero Balance I prepared the proposal to the President for approval (as part of the Sops) of

requesting additional budget.

Sales Analysis reports consolidated from different sections under Sales and Marketing Division, that

includes comparison from the competitors, against its target sales, and forecasting from previous yr to

the following yr.

February 7, 2011 September 27, 2011 Results Manila Inc. (Philippines)

Quality Analyst

-Another customer care industry that provide contact center customer service and sales solutions in a dynamic

market. As providing quality control to the customer service experts in general of this job responsibility, in addition

to that are below:

Assured the quality of the call from the International Customer Service Specialist is giving accurate

information or providing customer satisfaction.

Entering data for any compliant call from International Customer Service Specialist with added

commendation.

Submit report for any misleading or inappropriate customer service assistance, then highly the defects of

the call.

May 29, 2007 July 7, 2010 Mitsubishi Corporation Heavy Industries (Doha, Qatar)

Executive Secretary to the Project Director (Administrative and Accounts Dept. Asst.)

-A Japanese Multinational Engineering Company that provides heavy equipment and engineering services for

Industrial works in Qatar tie-up in KAHRAMAA (and independent corporation that regulates and maintain the

supply of water and electricity in Qatar)

Prepare reports of the Project Director such as the comparison of the actual amount of works to the

subcontractors agreed estimated amount of works. Accounts payable and accounts receivable reports

thru monitoring with the attached invoices.

Manage the travel bookings of the employees and higher management, answering phone calls regarding

general inquiries and coordinates with the subcontractors regarding any business related concerns.

Manage the technical documents, general documents of the company such as passports, visas,

insurances, and other employee related issues (like allowance and benefits). Prepare LPOs, Business

Correspondents, and Balance Sheets.

Prepare allowances for the management and employees travel and make sure all of their receipts were

keep for the preparation of Liquidation Reports.

October 2006 March 2007 Supervalue Inc. SM Supermarket (Philippines)

Marketing Clerk

-A market leader of providing products and services in Retail Industry. Under the Marketing Division, it helps the

company to determine its position to the market thru market analysis:

Assist the buyer for the new products that could be marketable to the customer. Prepare its cost of sales

and discounts for each category of consumer goods (such as calculating for the SRPs).

Assisting the buyer for the accuracy of the data that needs to be entered in the SPS system.

Assisting the buyer when it comes to dealing with the client who wants to deal with the company.

Assisting the buyer for the comparison of the products prices against its competitors value.

June 2006 October 2006 e-PLDT - SMART TELECOMMUNICATIONS (Philippines)

Customer Service Representative

-The Leading wireless services providers in the Philippines. In providing customer care solutions for its

local costumers:

Provides customer service over the phone, even support technical support if necessary.

Provides accurate information and meet customer satisfaction on the product.

Helps the company to increase sales by showing them the advantages of the products thru promotions

and offering after-sales service.

March 2006 June 2006 Performance Group of Companies (Makati, Philippines)

Finance Executive

-A company that focuses on the foreign currency online trading that helps aspiring entrepreneurs to engage in

buying and selling of currencies.

Invite prospected client to invest in a foreign currency trading in advantage in providing assistance on how

to buy and sell currency.

Prepare presentations tools for the clients showing the online actual market flow using the system that

the company used as part of giving them an accurate facts while on trade.

Trained and educate clients how the buying and selling works and give them full support of monitoring.

November 2005 March 2006 Asia Select - American Express (Makati, Philippines)

Account Associate

-A Financial Services that promotes additional products that could convenient top management executives to its

financial solutions (personal or business).

Identifying potential clients and convince them to take advantage of the product.

Market and Sells credit cards thru prospecting (targeting Executives of the Senior Management).

Selling them face to face and highlights what could benefit them when they purchase the product.

Attend trainings for additional effectivity as a sales person and also knowledge in the products. In present

in the meetings reviewing sales performances.

Contact this candidate