Customer Service Sales
Resume:
MIA WASHINGTON
Houston, Texas 77082
*************@****.***
OBJECTIVE: Administrative and Customer Service Support professional offering versatile office skills, and conflict resolution skills. Paying attention to details and able to work independently, who readily adapts to change, is a team player, self-motivated and able to listen attentively to understand and resolve client’s needs.
PROFESSIONAL QUALIFICATIONS PROFILE:
Customer Service Conflict Resolution
Computer Literate Microsoft Word
POS System
EXPERIENCE:
WEST/ALORICA(work at home) 02/2011-present
Customer Service Representative
Utilize product knowledge to make suggestions to customers
Accurately enter, process, and follow up order
Developed a rapport with customers and resolved issues in a timely manner
Effectively assesses customer needs and offer appropriate corresponding products and provide solutions
Able to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support
Schedule service appointments
RESEARCH WORLD UNLIMITED 09/2009-06/2015
Administrative Assistant
Maintained database for Compliance
Generated and prepared background reports
Scheduled interviews
Follow up on records request
MACY'S 05/2007-04/2009
Sales Associate
Product placement to maintain average of sales
Selected team lead responsible for tracking and recording sales goals
Developed rapport with customer and maintained client database
Facilitated merchandising techniques which increased sales by 70% annually
EDUCATION
Vogue Cosmetology School 1986
Houston Training and Education 2000
Computer Application
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