Krishna Mohan Bobde

Salesforce Developer

551-***-****, ac415n@r.postjobfree.com

P R O F E S S I O N A L S U M M A R Y

Around 10+ years of IT experience with 6+ years of experience in Salesforce.com as a developer, administrator, analyst and 2 years of experience as java developer.

Possess sound experience working with SFDC development using Apex classes and Triggers, Custom Controllers, Controller extensions, Visualforce pages, Visualforce components, SOQL, SOSL, MVC architecture and Force.com IDE.

Experience in implementation and integration using Custom objects, Triggers, Workflows and Validation rules, Approval process, Source control systems.

Strong skills in implementing security and sharing rules at object, field and record for different users at different levels of organization.

Experienced in working across various SFDC implementations including salesforce.com, Sales Cloud, Service Cloud, Chatter and salesforce communities.

Sound Knowledge in handling Salesforce Governor Limits using best coding practices.

Used GitHub for version control.

Used Eclipse IDE for development.

Sound knowledge in making full use of AppExchange to share knowledge among other communities.

Experience in building re-usable Lightning components and using Lightning Framework.

Experience in using client side and server side controllers in Lightning Design.

Experienced in designing Reports and Dashboards.

Experienced working with SalesForce.com, Sandboxes, Data Loader and Apex Explorer and workbench.

Good knowledge and experience on SFDC CRM business processes for automation.

Expertise in customizing standard objects like Accounts, Contacts, Opportunities, Orders, Contracts, Products, Cases, Leads and Campaigns as per the requirement.

Experienced in agile methodology of Software Development Life Cycle (SDLC).

Developed Custom Visualforce.com Pages for communities.

Prior experience in writing Apex Test classes to achieve above 90% code coverage for testing apex methods.

Experience in using Process Builder in Flows for handling different Business scenarios.

Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration, web-to-lead, web-to-case.

Experienced in creating Custom Objects and building master-detail and lookup relationships on the objects and creating junction objects to establish connectivity among objects.

Knowledge of WSDL, BULK API, callouts, web services.

Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.

Experienced in developing REST service in Java with JAX-RS using Jersey.

Experienced in integration of Salesforce.com with external applications by setting up oAuth authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.

Expertise in Batch and Schedulable Apex Classes for handling bulk DML operations in timely manner.

Experience in using SOAP UI for WSDL testing.

Experience in using Developer console and Debug logs for debugging apex methods.

Experience in using change sets and ANT migration tool for deployments.

Experienced in all phases of Software Development Life Cycle (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.

Hands-on experience using HTML, XML, CSS, JavaScript, Ajax.

Ability to maintain detailed change log for smother deployments.

Experienced in creating custom reports and analytic snapshots.

Creating custom Email services for handling inbound emails and sending emails.

Excellent Communication and Problem-solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.

Programming Languages

C, C++, C#, Java, Apex.

Query Languages

SQL, SOQL, jQuery

Operating Systems

Windows 10/8/7/Vista/XP

Scripting Languages

JavaScript, CSS

Web Technologies

Web services, HTML, XML, CSS and JavaScript

SFDC Tools

Apex Data Loader, Eclipse plug-in, Informatica Cloud

SFDC Technologies

Force.com platform, Custom Objects, Workflow & Approvals, Validation Rules, S- Controls, Apex Classes/Controllers, Test Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components), Sandbox development & Testing, Reports, Dashboards, Analytical Snapshot and Data Migration.

P R O F E S S I O N A L E X P E R I E N C E S

Citizens Bank, Providence, RI

Sr. Sales force Developer, February 2016 – Present

Responsibilities:

Designed and developed Visualforce Pages to meet various functional needs.

Used Apex Data loader to migrate the data across different Salesforce organizations.

Used Apex classes and Visualforce pages to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.

Worked on the Sales Cloud Implementation and Customization.

Hands On experience with AppExchange to get to know salesforce community and sharing knowledge and expertise.

Created tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in Service cloud.

Worked on Service Cloud console with exposure to CTI adapters and Mobile App Integrations.

Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.

Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.

Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Used Force.com Eclipse IDE for developing Visualforce pages, Controller classes and Triggers.

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Developed Custom Visualforce.com Pages for communities.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.

Deployed applications from Sandbox to Production using Change Sets.

Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.

Developed VF pages for customizing the UI for partner users

Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.

Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.

Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.

Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration.

Westfield Insurance, Westfield Center, OH

Salesforce Developer, May 2014 – Jan 2016

Responsibilities:

Westfield Insurance, the primary subsidiary of Westfield Group, is a multi-line provider of business property and liability insurance, personal lines insurance, agribusiness insurance, and surety bonds.

New Customers can receive the online property and liability insurance quotes for their vehicles and existing customers have complete access to renew their subscription, manage their accounts, claim their insurance claims. They can completely manage their account online.

Responsibilities:

Interacted with various business team members to gather the requirements and documented the requirements.

Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.

Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.

Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.

Interface Designing using Visualforce page and their supportive Controller Classes.

Automate the functionality by writing Triggers and Apex Classes.

Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.

Integrated external systems like Record setter data, Dodge MDM, MAS, PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.

Responsible for Unit testing and performance testing of SFDC API/Web Service.

Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.

Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.

Developed a unified view of all accounting data within Salesforce.com.

Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, JQuery, XML and Triggers.

Faro Technologies, Lake Mary, FL

Salesforce Developer Oct 2013 – April 2014

Responsibilities:

Translate requirements from non-technical end users through interviews into documents understandable by users and developers, Process flow diagrams, Functional specifications with use cases and class models, sequence diagrams using tool

Architect and design application with class, interaction, state chart diagrams.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.

Involved in data migration and integration using Data Loader.

Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.

Extensive experience in lead case management (Web-to-Lead, Email-to-Case).

Experience working with Salesforce.com sandbox and production environments.

Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.

Scheduling Apex jobs for processing large records.

Unit and integration testing for new requirements and get the UAT from the business owner.

Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Worked on various Sales force objects like Accounts, Contacts, Leads and Opportunities.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Implemented Chatter, Chatter desktop, created public and private groups.

Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.

Created Workflows, Approval processes, Validation rules and sharing rules.

Extensive experience in Apex/Visual force development.

Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Developed product capabilities using Force.com, APEX, and Visual force.

Environment: Salesforce.com platform, Visual force Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Windows XP.

Britannica, Chicago, IL

Salesforce Developer Oct 2012 – Sept 2013

Responsibilities:

Developed Custom Tabs and Custom Objects

Developed a custom object to manage the case escalation management

Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application

Responsible for setting Field level security

Created Reports & Dashboards for sales and marketing

Migrated legacy system to Salesforce.com, ensuring a flawless migration process

Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality.

Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy

Performed day-to-day administrative tasks and addressing production support issues like unlocking / re-setting passwords, modifying data, and creating ad hoc reports

Created reports of summarized results of analysis and presented to Regional Sales Business Directors, SVP and Finance on a weekly/monthly basis

Environment: Saleforce.com platform, JavaScript, Apex, Email Services Triggers, HTML, Apex Data Loader.

DonorsChoose, New York City, NY

Salesforce Developer Nov 2011 – Sept 2012

Responsibilities:

Created custom objects, applications and custom report types.

Designed workflow rules, validation rules and approval processes for various functional and business requirements.

Created email-to-cases, automated-responses, assignment rules, email alerts and templates for Case Management.

Collaborated with other developers in performing unit testing and identifying bugs in the application. Migration of the product from the test environment to the production.

Created web to lead, web to case and Email to case to direct leads and cases from the Internet and email appropriately to the user queues or users.

Used SalesForce Automation for sale lead management, opportunity management, account & contact Management, approvals and workflows.

Created Queues, Groups and created assignment rules to assign leads to appropriate queues and users.

Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security, list view rights.

Created workflows to assign tasks, field updates and outbound messages according to the business requirements.

Worked on page layouts, list views, custom reports, and record types.

Created search layouts to organize fields, custom links, related lists, and other components on record pages.

Providing ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.

Imported information from ACT and excel spreadsheets.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Github.

HDFC Bank Ltd, India

Salesforce Developer Nov 2010 – Sept 2011

HDFC Bank Ltd, located India, is a leading Bank providing working capital to small and mid- size businesses nationwide. Support small businesses in need of financing to sustain or grow their enterprise by providing innovative, customized, and flexible working capital solutions. They operate through a consultative approach, listening to customers and providing what best meets their needs in an ever-changing financial market.

Responsibilities:

Performed the role of SalesForce.com Administrator and developer in the organization.

Used the Model View Controller (MVC) architecture to decouple the business logic and data.

Led corporate-wide implementation of SalesForce.com (SFDC) customer relationship management system.

Participated in business process review meetings with multiple teams to establish standardized workflow processes.

Handled day-to-day administration, maintenance and support of salesforce modules for more than 50 users.

Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.

Assigned workflows for Lead conversion, transfers, managing web-to-lead to track responses to online campaigns.

Imported thousands of accounts and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.

Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.

Analyzed policies regarding customer service efficiency; recommended and implemented process improvements.

Developed custom portal for customer using apex and visual force pages.

Environment: SalesForce.com, Apex, Visualforce, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, AJAX, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Bharti Airtel, Hyderabad, India

Java Developer, Aug 2008 – Sept 2010

Responsibilities:

Involved in understanding the functional requirements and converting into technical design document

Implemented the presentation layer based using Servlets, JSP, CSS, HTML and JavaScript.

Developed JSPs and Servlets to provide a mechanism for obtaining electronic and printed pricelists for list prices, regional prices and customer-specific prices.

Used Spring Framework to provide architectural flexibility.

Designed and developed JDBC module to read and write data from Oracle and SQL Server databases and convert to XML format.

Developed a module to export XML data to CSV files.

Parsed XML data using Xerces parser to display it on JSPs.

Designed and developed Session and Entity beans.

Implemented hierarchical control mechanism to provide different permission levels to different users to modify pricing rules.

Provided control mechanisms to allow a salesman to view customer accounts associated with his login.

Implemented hierarchical definition of products, customers and channels.

Used SVN as version control, ANT as build tool and Oracle WebLogic for deployment.

Involved in unit testing and developed test cases.

Environment: Java, J2EE, Servlets, JSP, CSS, HTML, JavaScript, Spring, JDBC, SQL, Oracle, SQL Server, XML, Xerces, SVN, ANT, IBM WebSphere, Sun Solaris.

EDUCATION & CERTIFICATION:

Master of Science in Information Technology Management

Master of Business Administration.

Sales force Certified Administrator.

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