Customer Service Air Force

Monique M. Davison

**** *** ******* **, ******* TN, 38115 980-***-**** *****************@*****.***

Objective: Hardworking team player seeking to further my career and add consistent reliable work ethics that can help the organization succeed

Skills: Communication, multitasking, prioritizing, organization, technical skills, interpersonal skills, initiative and problem solving skills, dependability, planning, time management, customer service, Microsoft Word, Office, and Excel

Work History:

Prince Parker and Associates/ATT Charlotte, NC February 1, 2016 – December 22, 2017

Collector

Weekly and monthly reporting to direct supervisor, monthly delinquency notices

High volume phone calls assigned to delinquent customers

Reconciled customer disputes as they pertained to payment of outstanding balances

Provided excellent and considerate customer service

Internal/external customer interface and meeting defined department goals

Alliance Financial Services Charlotte, NC October 5, 2010 – January 1, 2016

Collector/Team Lead

Collected payments or balances in full on past due pay day loans

Located customers using TLO customer locator via skip tracing

Ensured all customer information was accurate

Set up repayment plans to suit customer’s needs

Followed federal and state laws pertaining to debt collection

Incoming and outgoing phone calls to customers

Supervised over 10 employees

Fedex Supply Chain Services Memphis, TN June 2007 – July 1010

Inventory Specialist/Critical Inventory Logistics

Counted and recorded quantities of inventory in assigned locations

Compared findings to system records

Processed and created adjustment reports

Identified, researched and reconciled discrepancies

Entered inventory findings into system records

Supported thresholds and document key findings and activities

Education:

Associates of Applied Science, United States Air Force – 1985 – 1991

Associates of Business Administration, United States Air Force, 1985 - 1991

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