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Sales Customer Service

Ottawa, Ontario, Canada
April 06, 2018

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Over 8 years of front-line administration and customer service expertise

Recognized ability to work in a fast-paced client-centered sales environment

Excellent interpersonal and communication skills and fulfill task’s requirements in an intelligent and timely manner

Keen ability to analyze cost control, providing timely and frequent financial information that supports corporate goals and objectives

Excellent judgment with recognized ability to make independent and collaborative decisions

Hands on experience in handling cash, reviewing financial statements, balancing reports, tracking and logging daily activities

Highly committed to continuing education and on-going learning process


Member, Donor Services March 2017 - Current

Aga Khan Foundation Canada, Ottawa

Working with donor services team for Ottawa region to collect donation and assist donors with the process and their queries

Hands-on knowledge of operating donor services web applications for data entry of donor’s profile and donation transactions

Maintaining donor’s privacy and confidentiality while handling cash or card transactions with due diligence

Providing appropriate receipts and information to the donor at the end of the donation process

Updating donor’s profile if required into the system and adding appropriate details regarding the donation in donor’s profile

Helping in auditing cash and card transactions and preparing audit reports

Sales Supervisor May 2016 – March 2018

Quickie Convenience Store, Ottawa

Experienced in managing 3 different Quickie convenience stores with the team of 15 employees in Ottawa region over the period of almost 2 years

Increased average sales by 13% annually by providing quality customer service and implementing various sales and marketing techniques

Helped in deploying the Quickie’s new sales system and integrate it with the current POS system

Created worksheets on Microsoft Excel for monitoring the records of store inventory

Provided training to all the employees on new Bulloch Technologies BT9000 gas system

Working independently and within teams to achieve targeted growth objectives that exceed expectations in revenue growth and retention, account profitability and customer satisfaction

Responsible for making shift schedules and bi-weekly payroll for the employees

Generating and analyzing the weekly sales report to determine current sales and future targets

Participated in quarterly and annual meetings to analyze and present (PowerPoint) past sales performance and future sales targets

Ensured customer problems and suggestions are handled properly in a timely manner

Performed administrative tasks like filing, photo-copying, faxing, scanning, preparation of sales and inventory documents

Store Operator January 2014 – April 2016

Quickie Convenience Store, Ottawa

Operated the cash register and handled cash transaction from customers

Made sales referrals, cross-sell products and introduced new products to the customers

Resolved customer complaints by providing them with relevant information and escalating issues where needed

Ensured customer satisfaction and quality of service by providing excellent customer care

Updated daily sales reports and provided daily updates to the store supervisor

Balanced cash at the end of the shift and generate sales reports for next shift

Closely worked with supervisors and learned for continuous improvement

Promoted different company products and keep proper maintenance of policies and protocols

Administrative Support Officer February 2011-December 2012

ITREB, Karachi - Pakistan

Organized and analyzed national and regional data of different community schools across the country

Provided technical support to securely store regional data and ensure reliable access to the data when needed

Analyzed information entered into the database by using random checks on the entries

Provided graphical and tabular reports to the management in quarterly budget meetings using Microsoft Access and Crystal Report

Created and maintained different Microsoft Excel worksheets of financial data to ensure up to date information on expenses and invoices details

Visited different regional boards and across the country with the team for auditing and collecting data for upcoming budgets

Analyzed budget expenditures on monthly and quarterly basis and keep track on listed program

Administrative Clerk December 2008 - August 2010

MMSJ Ltd, London – United Kingdom

Provided administrative assistance to the different departments and helped in bookkeeping of daily records and transactions

Verified information entered into the system and provided reports to the concerned department

Updated organization website with relevant information and maintained files, logs and other documentation

Took detail notes of instructions from management on new and ongoing assignments

Helped management to create departmental presentations and reports using Microsoft Office tools

Worked directly under the supervision of Administration director


Masters in Electronic Business Technologies 2013-2014

University of Ottawa - Ottawa, ON

BSC in Information Technology 2001-2004

Preston University - Karachi, Pakistan

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