Project Manager, Business Analyst, Project Coordinator (PMP-Certified)

ROBERT W DAIGLE, PMP

*** ******** **. #**** **********, MA 01907

Cell: 215-***-**** www.linkedin.com/in/robertdaiglepmp **********@*****.***

POSITION DESIRED: Project Manager.

SUMMARY

I am a Project Manager with Project Management Professional (PMP) certification since 2005 and over 10 years of successful experience supporting a variety of concurrent strategic-level business change, process improvement, education-focused, and technical projects. My successful experiences include:

• 8+ years of experience managing & coordinating a variety of IT projects including enterprise implementations, integrations, & migrations, software & hardware upgrades, ERP, database, Identity & Access, security, infrastructure, web/digital, SQL, telephony, JavaScript, & Oracle-based projects.

• 10+ years of experience performing business, data, and financial analysis in higher education settings.

• 8+ years of Agile Project Management, Waterfall, Iterative, PMLC/PMBOK, & SDLC experiences. among other project experiences. I am also experienced in writing SOW’s, project charters, BRD/requirement specifications, & bid documents; developing WBS/project plans & schedules; building & managing cross-functional teams; leading/facilitating meetings; deploying best practices; managing HR/resource & project communications plans; managing project change controls; plus coordinating all system/application testing. I also have excellent problem solving, communications, presentation, intelligent interpersonal skills.

TECHNOLOGY & TOOL EXPERTISE

PPM: MS Project: 10+ yrs. Atlassian Confluence & Jira (.5 yrs); Planview, ClearQuest: .5 yrs. Office Productivity: MS Office (incl. Access, Excel, PowerPoint, & Visio): 10+ yrs. MS SharePoint: .5 yrs. Google Collaboration Suite (Docs, Gmail, Calendar, Sheets, Keynote, etc.), 4 yrs. Collaboration: GoToMeeting: 3 yrs. Zoom & Google Hangout: .5 yrs. Skype: 5 yrs. Slack .5 yrs. Web Development: HTML: 10 yrs. Drupal .5 yrs., XML: 3 yrs. Familiarity with: PHP, Fedora, Islandora. Networking / Infrastructure: (HP, Sun, Dell, Cisco) switches, servers, structured cabling, DNS, LAN/WAN, .NET, MS Exchange, Firewalls, Active Directory, IP: 5 yrs. VMware, Amazon Web Services.

A SELECTION OF MY PROJECT EXPERIENCES

2015-17 I managed a technology service re-organization project, a learning management system project, & I developed an Identity Access Management (IAM) Program. I also managed digitization projects, IT automation projects, custom application development, & web projects. I have managed budgets, organized project teams and led meetings, wrote charters, requirements, & facilitated prioritization of deliverables. Budgets: $200K to $5 million. Team sizes: 10-20 (including on-site & off-shore personnel). 2010-12 I managed/coordinated a database system flow correction project to correct multiple data flows fed to the customer & provider websites & VR portals. Lifecycle: waterfall. Team size: 20. Duration: 6 mos. Budget: $350,000; & a SharePoint custom application development project to manage company compliance with state & federal mandates. Team size: 15 (including on-site & off-shore project team). Duration: 6 months. Budget: $250,000. I also coordinated technical project work with various external consultants & internal staff, & created/implemented a project communications plan for a complex, multi-year, phased project. Team size: 25+. Duration: 4 years. Budget: $10 million+. 2005-10 I managed/coordinated web development, annual enterprise server upgrades, application integration, new software releases, upgrades; & new software implementations. I evaluated & obtained approval to upgrade, then created a detailed, structured project plan in MS Project, which included a clearly defined project scope & change request mechanism, & a schedule of all tasks in the project phases including testing, patch & release requirements, resource planning, cut-overs & go-live dates; & all training, communications, & post go-live operations & support plans. I also resolved issues, measured & reported progress to key stakeholders, & documented lessons learned. Team size: 3-6. Duration: (3-6 mos. Budget: $50K-$200K). I managed/coordinated a building security project that involved a data migration

& a custom application development sub-project for 6,000 records between Oracle servers.

PROFESSIONAL WORK EXPERIENCE

Berklee College of Music, Boston, MA 9/2017 – 2/2018 Project Manager/Business Analyst

I am responsible for the coordination, implementation, execution, control and completion of strategic-focused projects, ensuring consistency with Berklee's strategy, commitments and goals. In particular, I provide project leadership, resource planning, detailed project plans and scheduling, client communication, asset coordination, internal team management, deliverables review and presentation, launch coordination and ongoing client relationship management. I also serve as a business analyst, in which I assess and develop requirements for end- user, business, and service needs and procedures. I also plan and conduct preliminary studies of potential administrative applications, lead efforts to improve business and service delivery processes, and prepare project charters to reflect resources required to develop services that meet Berklee’s needs. I worked on three college- wide strategic projects: (1) A review and re-organization of technology services, with the goal of streamlining its organization and delivery; (2) a learning management system (LMS) migration, integration, and decommission; and (3) developing the an Identity Access Management (IAM) program/portfolio of projects with an emphasis on its strategic importance.

American West Books, Sanger, CA 3/2017 – 4/2017.

Temporary Warehouse Worker / Returns Temp.

Entry-level position responsible for warehouse functions to include unloading and unpacking shipments, inbound processing, scanning and shelving of books, pulling orders, and data entry into an inventory control system.

UCLA, Los Angeles, CA 4/2015 – 1/2016.

Project Manager

I provided project management services for the UCLA Libraries’International Digital Ephemeral Project, a $5 million initiative to digitize culturally important and at-risk leaflets, brochures, and born-digital artifacts. I was the Project Manager for the Sinai Palimpsests Web Site Project, a $200K project to provide access to and information about the spectral imaging of ancient manuscripts. I managed an international team to deliver a proof of concept web platform for publishing on the internet the digitized palimpsest manuscripts held by the monastery, as well as publishing an educational site about the Monastery. I wrote project requirement documents, managed budgets, hired and directed project teams, and reported on project progress to senior library management and to external project funders, I also managed a project to change the processing workflow for electronic theses & dissertations to enable faster availability and open access.

RALPH LAUREN INC., Orlando, FL

12/2014 –12/2014

Seasonal Sales Associate

I provided customer service, POS transactions, & inventory/asset management tasks to increase store revenues.

MEDIA UPPER PROVIDENCE FREE LIBRARY, Media, PA 2/2013 –5/2013 Volunteer Project and Grant Consultant

I served as a project consultant to the Board of Trustees or the Media-Upper Providence free Library for their library renovation project and for related grant activity.

HORIZON BLUE SHIELD BLUE CROSS OF NEW JERSEY, Newark, NJ 8/2011 –6/2012 Mandates & Payment Integrity Department

Project Manager.

Managed a $350,000 project to correct web displays of member & provider claim information; & managed a

$250,000 Agile software project to create the “Mandate Reference Library” application on a SharePoint platform. Coordinated project work with corporate PMO to comply with standards, practices, and quality.

PRINCETON UNIVERSITY, Princeton, NJ 7/2010 –4/2011 Firestone Library Renovation Project Coordinator

I facilitated and coordinated the project plans and work deliverables with key stakeholders. Scheduled & directed in-person, teleconference, & videoconference meetings for library staff with technical teams.

TOWNSHIP OF LOWER MERION, Ardmore, PA 10/2007 –7/2010 Assistant Director of Libraries / Project Manager

I developed, facilitated, executed, & coordinated multiple project plans to support library operations, library IT, & a

$26 million multi-year renovation program for six public libraries: sub-projects included staff & inventory relocations, IT infrastructure upgrades, & communications/policy implementations. Drafted bid specifications & contracts for external vendors, press releases for local news, & RFP’s to obtain vendor services. Chaired staff committees & work groups, & coordinated plans with Library & Township staff, local library board members, elected officials, & vendors. Provided training to professional staff. Managed IT projects to upgrade the hardware & software on multiple computers & servers. Key accomplishments: I managed the planning, approval, & implementation of a temporary library facility; I planned & executed plans to create interim & permanent workspaces for construction-displaced staff. I also completed projects to upgrade the networking infrastructure, to upgrade staff & public PC’s, to upgrade enterprise servers, OS, security, & integrated software; & I managed a major redesign project of the library homepage. I was also awarded over $70,000 in successful grant funding pertaining to public access computers & literacy.

YALE UNIVERSITY, New Haven, CT. 4/2004 –9/2007

Library Renovation Space Project Manager

I developed and executed 30+ project plans to improve the space management of Yale's library collections & to prepare an underground (Cross Campus, now Bass) library for a major renovation. I performed cost and time estimates, & project analysis. I developed communication plans, risk plans, marketing and publicity materials, and measurement controls to monitor progress. I served as project liaison to university staff and to external vendors; and I facilitated meetings and reported status and key findings to senior managers. Key accomplishments: Succeeded in reducing space congestion in Yale University Libraries by 25%, and increasing the accessibility and usability of library collections for faculty, students, and staff; Directed a software application project team that created a new smart card ID system for 5-6K library affiliates; Measured the total book capacity & occupancy at 17 Yale libraries; relocated 150,000 books, 24 key support staff, furniture, & equipment, and a 17-seat electronic classroom into swing space, while minimizing the disruption to normal library operations; Implemented a pilot experimental teaching & learning area. Created & maintained websites to communicate project information.

UNIVERSITY OF CALIFORNIA, SAN DIEGO, La Jolla, CA 1/2002 –2/2004 Administrative Analyst

Analyzed & expedited the resolution of academic personnel appointment & advancement files while adhering to policies and procedures. Prepared reports utilizing departmental & campus HRIS databases; provided confidential consultation to faculty & departmental administrators regarding the appointment & evaluation process as well as benefits, sabbatical, FMLA, compensation, & INS visas; also provided training seminars to campus staff on academic personnel policies & procedures; and drafted confidential correspondence for senior administrators.

STANFORD UNIVERSITY LIBRARIES, Stanford, CA 7/1999 –12/2001 Operations Manager

Managed the daily operations of 5 service units (Information Center, Interlibrary Borrowing, Interlibrary Lending, Current Periodicals & Newspapers, Bindery Prep). Duties included supervision, facilities management, business & vendor management responsibilities, policy development assistance, & training & supervision of 4 FTE and 2 PTE staff. I provided computer consulting and website programming services for staff and library users. I performed as the primary interface for global, national, state, and private consortium agreements and vendor relations. Served as the department payroll/fiscal officer and purchasing specialist. Key accomplishments: Saved 80% in annual printing costs by planning & implementing a project to automate the Stanford University Library document delivery request service; Successfully executed a department reorganization project that accommodated a sudden 15% growth in inventory and 10% increase in staff; Coordinated relocation & transition projects for 5 mission- critical departments, ensuring that all IT, staffing, and facilities problems were resolved.

EDUCATION & PROFESSIONAL CERTIFICATIONS

CSM: Certified Scrum Master, Scrum Alliance. 2015 – 2017.

PMP: Professional Project Manager, Project Management Institute. 2005-

M.A. Philosophy, San Jose State University, San Jose, CA.

B.A. Philosophy, San Jose State University, San Jose, CA.

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