Customer Service Desktop Support

YI SUE

C: 408-***-****

********@*****.***

PROFESSIONAL SUMMARY

Motivated IT technician with well rounded skill sets and experience with a wide variety of projects.

SKILLS

Troubleshooting

Planning

Communication skills

Asset management

Problem Solving

Customer Service

Ticketing system: Service Now, Zendesk

RAID configuration

Active directory

OEM: Dell, Quanta, HP,

Super Micro, Juniper, Arista

WORK HISTORY

Data Center Technician • Uber

Santa Clara, CA • December 2016 to Current

RMA / Warranty processing and management, including the gathering and shipping / receiving of parts

Contribute to the development and implementation of effective and efficient asset management processes

Resolve service requests and incidents

Provide vendor escort and support for hardware or other maintenance issues

Help Desk Technician L2 • Intel

Santa Clara, CA • June 2016 to December 2016

Provide technical support to corporate users which includes desktop support and resolving helpdesk issues for internal and remote employees

Setup video, audio and phone equipment

Triage tickets and follow up with ongoing issues

Data Center Associate • Apple

Newark, CA • April 2016 to June 2016

Process media destruction following strict security protocols

Rack and stack, upgrade of data center equipment

Decommission and inventory of equipment

EDUCATION

Bachelor of Science - Business Administration - Finance • San José State University

• 2016

Certificate of Completion - Comptia Bootcamp • San Jose City College - Stride Center

San Jose, CA • 2016

CERTIFICATIONS

Comptia A+

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