Sales Customer Service

OLIVIA MAES UZUETA

*** ******** ****, ******* *****, Texas 75065 * 469-***-**** * *******@*****.***

OBJECTIVE

I am seeking a career in field sales and/or management in which I can utilize my skills in a challenging

and rewarding environment.

PROFESSIONAL EXPERIENCE

Direct Sales Supervisor Dallas, TX

Charter Communications 11/2017-2/2018

Actively and consistently support all efforts to simplify and enhance the customer experience

Responsible for meeting and exceeding budgeted sales goals

Supervise a team of Direct Sales staff and service partner personnel. Direct reports may include Sales Representatives as well as service partners. May also manage other sales resources as assigned

Recruit, interview, hire and train Direct Sales staff

MDU Concierge Territory Representative Dallas, TX

Charter Communications 5/2012-11/2017

(formerly Time Warner Cable)

Build, establish and maintain strong working relationships with Property Owners, Property Management companies and Property staff

Developed, managed and grow a portfolio of 30+ apartment communities

Actively and consistently support all efforts to simplify and enhance the customer experience

Meet established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

Solicit residential customers through door-to door solicitation

Residential Security Consultant Dallas, TX

Protection One Security Solutions 8/2010–5/2012

Responsibilities include, growing the existing customer base by selling security systems to homeowners, cold calling and networking to find and solicit new opportunities.

Residential Resale Representative

ADT Security Dallas, TX

12/2008-8/2010

Sold and reactivated services and upgraded products within assigned territory, maintained assigned sales quota and followed established guidelines. Identified prospects, utilized creative lead generating techniques, delivered sales presentation and proposals to prospects while identifying positive features and advantages of products and services over those of the competition.

-Annual Centurion Club Winner at 117% to goal.

Retail Sales Manager Dallas, TX

T-Mobile, USA 2/2007–7/2008

Oversaw the day-to-day functions of a retail location to include meeting or exceeding sales goals,

inventory control and management, sales management, coaching and developing leaders amongst sales

team, guiding the professional development of my assistant manager, execution and promotion of great customer service to my team and customer retention, staff hiring, store merchandising, cash handling and management.

-Nominated Host “Connect with Retail” location

-Quarterly Winner Circle Award recipient, three consecutive quarters

-Annual Winner Circle Award recipient

Retail Sales Representative Dallas, TX

T-Mobile, USA 8/2005–2/2007

Responsibilities include knowledge and sales excellence for a leading wireless company. Achieve to exceed

the expectation of quality customer service. Manage and retain account holders by offering beneficial features and rate plans that are consistent with T-Mobile’s “get more” promise. Maintain and exceed store objectives to ensure highest profit potentials and company standards.

-Exceeded monthly quotas, month over month

-Assisted with day to day managerial responsibilities

-Trained and motivated peers

Senior Leasing Agent Laurel, MD

Trammell Crow Residential 10/2002–5/2005

Duties included all activities related to apartment/townhouse rentals, move-ins, and lease renewals. I

interacted directly with prospective and current residents to achieve and maintain maximum occupancy. Generated and handled traffic, leased apartments/townhomes, qualified prospects, prepared lease documents

and completed move in paperwork and procedures. I performed all of the above while mentoring newly

hired leasing consultants.

-Initially hired on by temporary agency, exceeded sales goals and was hired on permanently

-Promoted to Senior Agent

Account Executive Albuquerque, NM

ALAMOSA PCS/Sprint PCS 2/2001–8/2001

As an Account Executive, I sold wireless products and services for ALAMOSA PCS to small, mid and

large businesses and industrial establishments. Ensured all customers and key stakeholders were provided

with professionalism and exceptional customer service. Duties included cold calling to acquire new accounts while maintaining accounts and customer retention.

Territory Manager San Antonio, TX

QDI Wireless 7/2001– 2/2001

Responsibilities included service and retention of all QDI master dealers, sub dealers and customers

in the San Antonio market, to include, providing dealers with all current sales collateral, merchandising

of stores and assistance with dealer advertising.

-Organized current customer base

-Eliminated businesses not in compliance or under performing

Account Executive Dallas, TX

Cingular Wireless 3/2000 -6/2001

Responsibilities included the solicitation of calling plans, accessories and verticals via cold calling,

networking and referral to current and new mid to large size companies and industrial establishments.

Serviced and managed all of my Cingular Wireless accounts for retention.

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