Customer Service Data Entry

**** ***** ***** **. ******* Ga *****

(Cellular) 706-***-****

*******@*****.***

Juanita Turner

Qualifications Summary

Extensive knowledge in the relationship of customer service and administrative, management and operations.

Committed and motivated with exceptional customer service and decision making skills.

Strong work ethic, professional demeanor and great initiative.

Experience

Document Specialist

(ADP)-Augusta Ga December 2012-August 2017

Sort and collate mail.

Place mail in proper buckets for distribution.

Open envelopes.

Dispose of junk mail.

Date stamp all incoming mail.

Sort mail such as returned letters, adjustments, bills, orders, and payments.

Complete incorrect returned mail.

Receive outgoing mail and apply correct postage.

Arrange for pickup of outgoing mail. Stamp mail with postage meters.

Fold letters, circulars, or other documents and insert into envelopes for distribution.

Weigh mail to determine correct postage.

Place mail in metal bins and carry to departments for distribution.

Record registered mail.

Stock copy rooms and printing devices.

Ensure office is adequately stocked with mail supplies.

Use fax and scanning machines.

Check mail for contraband.

(ADP) –Augusta Ga April 2009- Dec 2012

Garnishment Specialist

Analyze internal and external customer requirements to ensure communication needs are met,

Construct and maintain content of web pages

Establish and maintain email distribution lists Provide briefing standardization, classification, and format review for communication products

Process accurately and timely employee garnishments, including child support, bankruptcies and creditor garnishments.

Print and mail employee verifications and medical forms to clients worldwide to avoid penalties.

Audit over 100 employee notification letters per day.

Process manual check request forms.

Landmark Aviation/ Augusta June 2002- April 2009

HR Clerk

Administers attendance programs and tracking.

Monitors Avaya application for adherence and attendance.

Properly reports employee activities including, but not limited to; Absenteeism, Jury Duty, Bereavement Leave, PTO, Vacations, and all Leaves of Absence.

Researches and issues decisions on attendance disputes.

Establishes strong working partnerships cross functionally.

Maintains organized employee personnel records, ensuring accuracy and confidentiality.

Assists with coordination of HR functional tasks and activities within a business unit.

All other assignments as required.

Responds to routine employee questions regarding attendance and policies related to attendance.

Denon Digital / Madison Ga March 1987 -April 2002

Recruiter

Identify client concerns and issues

Develop and execute recruiting plans for each assigned position

Source and screen internal and external candidates for the down-select of 3 – 5 final candidates to be presented to hiring managers

Interview and assess potential candidates for organizational fit within the position identified, including skills, education, and experience and also competency and cultural alignment

Efficiently and effectively fill open positions

Take inbound calls from the client base, typically company dispatch personnel

Follow up to ensure client issues are addressed

Provide weekly client 'check-in' reports identifying client issues, concerns, or suggestions

Participate in hiring events/career fairs, and other events to source candidates

Schedule/coordinate interviews with candidates and interview team

Support building and developing employer branding to further our talent acquisition strategies

Partner with the Corporate University Relations team to drive our talent acquisition strategy.

Coordinate support for end users (internal and external) for general questions, how-to’s, and other end user needs

Education

Ashford University

2017- To present, Business Administration

Augusta Technical College

2010-2013 Human Resource

Athens Technical College

1983-1986

Early childhood Development/Diploma

Skills: have solid experience using SAP, verbal/written communication, interpersonal, and organizational skills Data Entry Skills, Strong Communication Skills, Proficient in Microsoft Word, Excel, and PowerPoint

Ability to work independently; prioritize and manage multiple demands; exercise sound judgment; make responsible decisions

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