Customer Service University
Resume:
TOSIN KOLADE
Winnipeg, MB
(Willing to Relocate)
Email: ***********@*****.***
EDUCATION
University of Manitoba, Winnipeg, MB, Canada Jan. 2014 – April 2018
Geology Major in the Faculty of Environment, Earth and Resources
RELEVANT SKILLS (demonstrated by work and volunteer experience below)
Leadership skills
Interpersonal skills
Communication skills
Public engagement skills
Event planning skills
Problem solving skills
WORK EXPERIENCE
Fundraising Caller May 2014 – April 2017
University of Manitoba Call Centre
Inform university alumni on university projects; serving as a liaison between alumni and the university
Collaborate with team members to raise funds for the University in a high pressure environment
Address any questions/concerns of alumni that pertain to university donations
Success Specialist June 2017 – Present
Skip the Dishes (Food Delivery Service Company)
Provide live support to couriers, customers, and restaurants of the company
Resolve conflicts between restaurants and customers in a timely and effective manner
Facilitate communication between all parties involved in each delivery
VOLUNTEER EXPERIENCE
Youth Mentor Nov. 2016 – April 2017
NEEDS center
Mentor refugee youths with Newcomers Employment and Education Development Services (NEEDS) center to help them settle into the Canadian society
Disaster management Volunteer Dec. 2016 – Present
Canadian Red Cross Society
Plan assistance to victims of small scale disasters with the disaster management department at the Canadian Red Cross Society
Student volunteer Feb. 16th -20th 2015
Manitoba Council for International Co-operation (MCIC)
Through the alternative reading week Winnipeg (ARWW) program at my university, I volunteered with a group of other students to increase public awareness on international development issues and created momentum for the support of fair trade in Winnipeg by assisting in the logistics and hosting of a fair trade awareness event.
Student Volunteer Sept. 2014 & Sept. 2015
University of Manitoba Orientation
Give a group tour around the university to freshman students
Facilitate information sessions on University activities and resources
Departmental Coordinator Jan. 2015– Present
Choir Department -Redeemed Christian Church of God
Coordinate and delegate duties within the praise and worship department at my local church; oversee the overall performance of the department
Volunteer Teacher Jan. 2016 – Dec. 2016
Children’s Department – Redeemed Christian Church of God
Teach children (aged 2-12 years) Sunday school while engaging them in fun and engaging activities
EXTRA-CURRICULAR ACTIVITIES
Founder of the Emerging Woman Ministries – An online platform aimed at promoting female confidence and independence
Former University of Manitoba Student Union (UMSU) Representative for the University 1 Council
Member of the University of Manitoba Geological Sciences Club (GEOCLUB) and other professional geoscience bodies.
Member of the University of Manitoba Justice for Women student group
Member of the University of Manitoba Power to Change student group
Member of the University of Manitoba Volunteer Program
CERTIFICATIONS & AWARDS
Standard First Aid and CPR Certification (Dec. 2016 – Dec. 2019)
WHMIS Certified
Recipient of the International Undergraduate Student Bursary
Recipient of the H.D.B. Wilson award
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