Sales Customer Service

Phyllis Raines

**** ********** ** ******, ** ****3

919-***-**** ***********@*****.***

Skilled professional with over 20 years of experience in the Human Resources Professional. Extensive

experience in full-life cycle recruiting in Engineering, Information Technology, Sales, Commercial and

Government arenas. Proven abilities with permanent, temp to perm and contract placements. Highly effective in a fast-paced, demanding environment. Disciplined, conscientious and detail oriented.

EXPERIENCE

Sr. Commercial Recruiter/ Kelly Services/Onsite GE

Mebane NC March 2015- Present

Recruiting professional and light industrial employees to include manufacturing associates, sales representatives, executive administrators, billing clerks, dock workers, forklift operators, material handlers, product demonstrators, sales and operations analysts, customer service and call center representatives, and administration professionals. Staffed over 240 Contractor in 2016.

Recruiter II / Eli Lilly

IBM - Research Triangle Park, NC - December 2013 to July 2014

Eli Lilly is 10th largest pharmaceutical company in the world, Lilly has remained dedicated to creating medicines

that help improve peoples' quality of life for more than 135 years. At the heart of Lilly's operations are its core

values - excellence, integrity and respect for people.

Responsibilities:

Responsible for the recruitment of qualified talent for professional and IT positions supporting Eli Lilly.

Participate on intake calls with hiring managers and provide consultative support for the hiring process.

Develop and implement sourcing strategies for hard to fill positions.

Submitting 18- 25 qualified candidates per week.

Extensive LinkedIn training on finding passive candidates (purple squirrels).

Recruiter II

Kenexa IBM Company - Cary, NC - October 2011 to December 2013

Pall Corporation is the technology leader in the $48 billion global filtration, separation and purification industry.

Pall has become a $2.4 billion company by solving complex fluid management challenges for diverse

customers around the world. Pall is called the "original clean technology company" since many of their products

deliver sustainable social benefits. Revenues are almost evenly split between the Industrial and Life Sciences

markets.

• Recruiting for various positions in the following areas; Biotechnology, pharmaceutical, semiconductor;

aerospace, industrial manufacture, healthcare, finance & accounting etc.

• Responsible for candidate generation through networking and research.

• Works closely with Staffing Consultants to define, develop, and implement recruiting strategies and to provide

a qualified candidate pool that support our engagements.

• Develops candidate interest for available positions and client companies

• Develops a network of referrals

• Uses networking opportunities such as local community groups or professional associations to identify

referrals for qualified candidates

• Performs queries and searches in Applicant Tracking databases for qualified candidates.

• Searches the internet using search engines, user groups or Blogs and other creative techniques to find

qualified candidates

• Identifies user groups and professional associations which could lead to qualified candidates

Senior Recruiter

Volt Workforce Solutions - Raleigh, NC - February 2007 to March 2010

Engineer / IT/ Scientific/ Biotech, Pharmaceutical/ Medical Devices/Administration & Light Industrial) and

Branch Administrator

• Educated, influenced, and built managers' competency for assessing talent and driving quality talent

acquisition management hiring practices and assisted in the development of a recruiting-centric culture.

• Reported detailed quality of hire, retention, new hire, hiring manager and buddy performance metrics on a

regular basis; provided coaching, guidance and solutions as needed to all levels of management.

• Oversaw and provided direction regarding off-site recruiting activities, including participation in job fairs and

professional organization meetings.

• Coordinated vendor relationships as they pertain to contract labor, research agencies, development of

college recruiting and diversity programs to ensure effective time to fill metrics are achieved, while managing

operations performance metrics.

• Performed full life cycle executive, technical, service and solution sales search, including college campus

and intern hiring.

• Evaluated and refined recruiting processes to ensure maximum efficiency and optimal candidate experience.

• Ensured standardized recruiting road map, interviews, and documentation is in compliance with legal

requirements and guidelines.

• Candidate sourcing competence to develop targeted talent pipelines that deliver high performance WOW

candidates to hiring managers.

• Ran front office scheduling candidate's interviews, coordinated orientation packages.

• Processed payroll checks and billing.

IT Recruiter (contractor)

Credit Suisse / Adecco - Research Triangle Park, NC - April 2006 to July 2006

Reviewed process best practices, recruiting strategy and consulting CSFB on local market conditions.

• Was also responsible for full lifecycle recruiting of over 30 IT positions a quarter.

• Partnered with hiring managers to make strong business and hiring decisions.

Sales Recruiter (contractor)

Cisco Systems / Manpower - Research Triangle Park, NC - June 2005 to January 2006

Recruited within the Cisco US Sales force and CA group.

• Territory coverage encompassed the entire nation, for the Service Provider, Enterprise, Channels and

Customer Advocacy group.

• Handled the recruitment of Directors of Sales Operations, Regional Managers, Account Managers,

System Engineering Managers, Systems Engineers and Technical Support Engineers, and various Business

Operation Managers.

• Heavy interaction with SR/ VP's, Operation Directors, Regional Managers and System Engineering

Managers, in formulating a streamlined recruiting process (for EEOC compliance reasons and Hire right

practices). This included prescreening of candidates, coordinating interviews between managerial team and

candidates, tracking of candidates in Resumix/Gateway system offer process (salary neg., stock. relocation

information etc) and additional government compliance issues.

• Coordinated strategies between company sourcing team and recruiting team to streamline recruiting process.

• Built a recruiting pipeline of interested/qualified candidates, nationwide.

• Assisted in the development of recruiting resources to attract qualified professionals interested in permanent

employment.

• Networked for leads and referrals.

• Used cold calling from research list and used network tools such as Jobster, LinkedIn, network forums etc.

Technical Recruiter

OAO Technology Solutions - Durham, NC - September 2003 to June 2005

Top Recruiter handling Staffing/Sourcing candidates which included employee referrals, Internet research,

cold calling, networking and job fairs.

• Successfully placed 30+ placements with clients.

• Conduct personality and technical screening of potential consultants.

• Exceed target goals and objective weekly in hiring and maintaining quality consultants.

Customer Service Representative

PricewaterhouseCoopers / Nortel Networks - Research Triangle Park, NC - May 2000 to November

2002

CSR (May 2001 - Nov. 2002)

• Interfaced with resources and vendors to resolve client issues.

• Assisted employees, managers, and HR personnel efficiently with Flex Benefits, Retirement Plans and

compensation issues.

• Monitored the US Info center's e-mail account to offer resolutions for clients.

Technical Recruiter

PricewaterhouseCoopers / Nortel Networks - May 2000 to May 2001

Successfully recruited and placed over 185 new Nortel Networks employees within one year, resulting in one

of the highest number of placements for the entire Southeast Region Recruiting Team.

• Developed sourcing plans to include low cost recruiting alternatives, such as direct sourcing, networking,

cold calling and strategic alliances with professional organizations and educational institutions.

• Provided full life cycle recruiting expertise to Global Operations business.

EDUCATION

Business Administration

Elizabeth City State University - Elizabeth City, NC

ADDITIONAL INFORMATION

SKILLS

• Microsoft Word, Excel, PowerPoint, ACCESS

• Windows 95, 98, 2000, XP, UNIX /Linux

• Bullhorn, Avature, PeopleSoft, PeopleClick, Resumix, Personic, Lotus (resume search engine/hire tool) ProBusiness

(Payroll Database)

• Fieldglass SAP/System Application (HR tool for storing all US employees' personal data); 2XB Brass Ring; Open Hire;, SharePoint

• Oracle

• Triad (HR tool for storing all US employees' data), LinkedIn

SharePoint

Contact this candidate