Project Manager

T Reji Daniel Page *

T REJI DANIEL

Contact No.: +1-437-***-**** ~ E-Mail: ****.********@*****.*** SENIOR IT PROFESSIONAL: Creative, results driven technology leader with 16 years’ experience in:

IT Infrastructure Management IT Project Management Accomplished senior information technology Head-IT is offering over 17 years of demonstrated career success developing and executing operational strategic to promote organizational growth and optimal utilization of emerging technologies. Solid management skills, capable of leading & motivating individuals to maximize levels of productivity while forming cohesive team environments. A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance.

Exceptional communicator, focused on building strong customer relationships. A strategic planner with expertise in swiftly ramping up IT Infrastructure / Application Projects on multiple platforms. Deft in planning & managing entire IT Infrastructure setup which includes assessment of hardware/ software requirements, negotiation of purchase & AMC with vendors, installation & configuration of entire IT infrastructure in line with business requirements, and migration of data from legacy systems. Ability of translating business needs into technology requirements to support the company’s business objectives. Demonstrated skills in leading and guiding project teams to deliver projects to clients within specified schedule and budget. An effective communicator with honed people management, analytical, problem-solving skills. Key skills entail:

IT Infrastructure Management Project Management Contract Negotiations Vendor Relations

Application Systems Support Servers and Desktop PCs ERP Systems Implementation Roll-out

Business Process Re-engineering IT Project Delivery Strategic Planning & Execution

Technology Architecture & Integration Budgeting / Cost Control SLA Management MIS / Documentation Resource Management

SKILL SET

Functional Skill Set

Managing portfolio of projects cost budgeting, planning and execution of programs; working closely with Business Stakeholders for approval of budget for program & monitoring project progress and outstanding issues; assisting the team in resolving business issues.

Ensuring quality and timeliness of the deliverables & reporting the project’s progress and escalating issues; providing input on the project strategy, policies and major issue resolutions; sharing weekly status report with Project Stakeholders along with managing the Project Mangers / Senior Project Managers.

Keeping activities focused on the business change objectives by providing a framework for senior management to direct and manage the change process; improving control through framework within which costs of introducing new infrastructure, standards and quality.

Overseeing the transition management of medium to large scale transitions focusing on timelines, quality and acceptance criteria for steady state readiness.

Technical Skills:

Operating System : Windows 9x, Windows 2000, Windows XP, UNIX, Linux Servers : Windows NT, Windows 2000, Windows 2003, Novel Netware 5.1, Citrix Database : Oracle 7.x, FoxPro, Dbase, Sybase, Access Languages : C, C++

T Reji Daniel Page 2

Networks : LAN, WAN

Others : Office XP, HTML, XML, VB Script, Fidelio, Opera Ver. 5, Micros 9700, HP Reflection, Navision, Symantec Backup Exec

EMPLOYMENT DETAILS

Jan ’15 – Jan ‘18: Alpha Data LLC, Abu Dhabi

Alpha Data is a leading system integrator in the Middle East. Established in 1981, the company has evolved from an initial team of just two employees to a 900-strong workforce building ICT infrastructure solutions for thousands of organizations. The company, which is BS EN ISO 27001:2013 & ISO 9001:2008 management standard certified, works with its clients through a combination of deep-level business and technical expertise, an extensive knowledge of today’s technologies, and a mature and highly capable delivery and services infrastructure–reinforcing Alpha Data’s leading position among IT companies in the UAE. Alpha Data is renowned for bringing several new technologies first to the local market. Alpha Data has established strong industry ties, with the highest level of accreditation achieved with HP, Juniper, Cisco, Belden and Microsoft Partner in addition to an eco-system of complementary vendors. This enables Alpha Data to deliver a breadth of best-of-breed solutions to its customers through our teams of pre-sales, post sales, project implementation and support experts.

Position: Project Manager

Being Project Manager is to lead all phases of project life-cycle including planning, implementation and closure in accordance with strict deadlines and within budget. This includes coordinating resources (IT and business) and third-party contractors or consultants to deliver projects according to plan. The Project Manager will also define the project objectives and oversee quality control throughout its life cycle. Specific duties and responsibilities:

Strategy & Planning

Establish, maintain with relevant project processes, project governance, templates, artifacts and tools that are based on industry best practices

Provide Executive Views of the Projects Portfolio on a weekly basis

Create and maintain overall resource plans and schedules and project portfolios

Establish, create and maintain list of outstanding projects. Organize and prioritize the projects based on input from PMO office.

Define project scope, goals, timelines and deliverables that support and align with business goals and objectives in consultation with senior management and stakeholders

Assess and manage projects budget with alignment to business goals and objectives

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

Plan and schedule project timelines and milestones using appropriate tools

Establish the frequency and content of status reports from stakeholders and project teams ensuring reports provide analysis of results, and identification of risks or problem areas and proposed resolution

Define project success criteria and disseminate them to involved parties throughout project life cycle

Develop best practices and tools for project execution and management T Reji Daniel Page 3

Acquisition & Deployment

Estimate the resources and participants needed to achieve project goals

Draft and submit budget proposals, and recommend subsequent budget changes where necessary

Where required, negotiate with other department managers for the acquisition of required personnel from within the company

Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project life-cycle Operational Management

Conduct project post mortems and create a recommendations report which identifies project wins and opportunities for improvement.

Ensure testing and quality assurance tasks are completed

Ensure adherence to established IT Project Governance and methodologies

Direct and manage project development from beginning to end

Identify and resolve issues and conflicts within the project team

Identify and manage project dependencies and critical path

Develop and deliver progress reports, proposals, requirements documentation, and presentations

Proactively manage risks and changes in project scope, identify potential crises, and devise contingency plans

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

Build, develop, and grow business relationships vital to the success of the project Functional Management

Staff supervision, development and performance management and provide input into staff development assessments

Facilitate regular staff meetings

Contribute to IT strategy and planning

Promote and develop a collaborative work team

Implement the tools and resources necessary to achieve effective performance from IT staff

Work in accordance with PMO on confidentiality policy

Work in accordance with all health and safety requirements Projects Assigned and Completed:

Supreme Council of National Security: Network Infrastructure Project, Scope: Deliver & Implementation, Project Value: Dhs.10Million, Project Team: 6, Closure: 1.5 Years.

SEHA (Abu Dhabi Health Services): SEHA Enterprise Cisco System Impact and Remediation Project), Scope: Deliver & Implement, Project Value: Dhs.5 Million, Project Team: 6, Closure: 2 Years.

Al Maha Arjan by Rotana: IT Infrastructure Project, Scope: Deliver & Implement, Project Value: Dhs.18 Million, Project Team: 12, Closure: 1.5 Years.

Abu Dhabi Ports(ADPC): Maqta Gateway Project, Scope: Deliver & Implement, Project Value: Dhs.25 Million, Project Team: 15, Closure: 3 months.

Abu Dhabi Investment Authority: Audio Video Refresh Project (Conference Rooms), Scope: Deliver & Implement, Project Value: Dhs.3 Million, Project Team: 10, Closure: 8 months.

Abu Dhabi Investment Authority: Audio Video Auditorium Refresh Project, Scope: Deliver & Implement, Project Value: Dhs.7 Million, Project Team: 10, Closure: 4 months. T Reji Daniel Page 4

Zayed University(SERCO): Audio Video Refresh Project (Conference Rooms), Scope: Deliver & Implement, Project Value: Dhs.2 Million, Project Team: 5, Closure: 4 months.

Zayed University(SERCO): Audio Video Refresh Project (Conference Rooms), Scope: Deliver & Implement, Project Value: Dhs.4 Million, Project Team: 5, Closure: 4 months. Apr ’02 – Jan 2015: Metropolitan Palace Hotel, Dubai Position: IT Manager

Role:

Fore fronting entire gamut of IT infrastructure operations encompassing Capacity Planning, Asset Management, System Administration and Network Management.

Managing all technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications.

Assessing IT requirements of the organization in terms of software, hardware and other peripherals / products, and handling procurement of the same.

Liaising with the Financial Controller & General Manager for operational issues as well as Group IT Office for any technical issues.

Ensuring timely resolution of all:

o Guest complaints for IT related are handled on priority. o Logged complaints or problems reported resolved within a specific time frame.

Overseeing:

o Timely support to the systems and business applications installed. o All IP phones and related accessories status records are kept up to date on monthly basis. o Network patch panels, data sockets and devices like switches & routers are properly labeled.

Regularly updating information relating to annual maintenance contract (AMC) for all hardware and software systems installed.

Managing server related tasks like:

o Periodic Backup of System State & ASR.

o Others like monitoring of Event Viewer Log, etc.

Conducting periodic maintenance - disk housekeeping and database maintenance for all business and other applications installed.

Organizing training programs for new / existing users on Business Application Software on new functionality

Preparing a training calendar for users / IT staff approved by FC / GM IP for Computers, PCs, Printers, Servers, Switches, Routers, Access Points, firewall, VLANs and other Wired and Wireless Systems.

Ensuring the following:

o Manuals for Business Applications are available in Hard or Soft formats. o Updating applications to their latest version in consultation with the management & vendors. o Automating change password to force users change periodically (if applications allows). o Outside modem dialing or connectivity is stopped or restricted to authorized Service Engineers. o Office automation and business application software have proper licenses and keeping their records up- to-date for expiry, renewal, etc.

o Regular backups for Business Application Data & Logging in the System Log Register. o Interfaces system settings backup are kept and updated from time to time. o Backups are properly stored in a safe environment and in fireproof safes away from the computer room

Arranging for micros new revenue center configuration, installation of POS unit, printer, etc. & interfacing to PMS, training and reporting & other related systems configuration. Noteworthy Highlights:

Demonstrated excellence by maintaining usage of systems and business applications at 99.999%.

Steered successful implementation of:

o Aruba AP92 Wireless Solution for the entire hotel T Reji Daniel Page 5

o Opera Ver. 5 PMS along with Vision

o Opera Sales & Catering

o Fidelio Materials Control.

o Ant labs Ingate as part of HSIA in the Hotel

o VingCard RFID Key Card System

o Avaya Red PABX system

May ‘98 – Apr ‘02: CMC Secunderabad, Hyderabad as Senior Faculty Role:

Delivered practical and theoretical training to students in concepts of: i) C, C++, Oracle 7.x, VB 6, Networking, Windows9x, Office 2000, VB Script, HTML, and XML.

Guided students in design, creation, coding and decoding of the project work.

Organized soft skills training of students through conduction of group discussions and monthly tests. Attainments:

Holds the credit of designing the course content, allotting faculty for various batches as well as organizing semester exams in coordination with the CMC Examiners. Apr ‘97 – May ‘98: The Krishna Oberoi, Hyderabad as IT Supervisor Role:

Managed IT Infrastructure Management functions including System Administration and Network Management.

Involved in installation, maintenance and updating of customized Front Office, POS & Accounting Software.

Supported all Nodes, PCs with the latest updates of its OS and Office products.

Troubleshot LAN devices and POS systems.

CERTIFICATIONS

Microsoft Certified System Engineer (MCSE) on Windows 2003 Server

Cisco Certified Network Associate CCNA (R&S)

ITIL – Information Technologies Infrastructure Library SCHOLASTICS

1997 Diploma in Database Application from Softcom Systems, Hyderabad 1997 Post Graduate Diploma in Computer Application from NIIT 1994 B.Com. from Osmania University

PERSONAL DETAILS

Date of Birth: 16th June 1974

Address: 9 Lisa, Brampton, Ontario L6T4E7, Canada

Languages Known: English, Hindi, Malayalam and Telugu Driving Licence:

Contact this candidate