Customer Service Representative
Resume:
Paula Redmond
Glen Rock, PA **327
*******@*****.***
Profile
I am a responsible, dedicated, self-motivated individual who has the ambition to succeed in any given environment. What I lack in experience, I will make up in discipline and attention to detail. I have strong organization skills, knowledge of customer service principles and procedures as well as a professional attitude. I am ambitious and reliable with a willingness to learn new things while remembering what I have gained. I am seeking a position where I can develop my skills while becoming an invaluable asset to an employer.
Notable Skills and Experience
Excels in an independent or team atmosphere
Exceptional organizational skills
Analytical thinker
Detail and task oriented
Superb writer and editor
Expert in Microsoft word, windows, excel and power point systems
Public speaking
Advanced training on office equipment
Experience with goal oriented sales
Fluent in social networking with an emphasis on company presence and marketing with a customer satisfaction approach
Education
2014 - Present
Bachelor of Legal Studies/Paralegal Emphasis
GPA: 3.81
Classes include: Contract law, Domestic Relations, Legal Document Preparation and Torts and Personal Injury, Real Property, Legal Document Preparation and Domestic Relations
2007 – 2009
Bachelor of Legal Studies
East Tennessee State University, Johnson City, TN
• GPA: 3.43
• Double Major: History and Political Science with a concentration in legal studies
2003 – 2007
Associate of Arts in History and Legal Studies
Walters State Community College, Morristown, TN
• GPA: 3.38
• Teacher's Aide in both the Spanish and English departments for 4 semesters
• Classes included: Intermediate Spanish I & II, Probability & Statistics, Educational Psychology, Office Technology, Using Information Technology and Theory of Speech & Debate
1995 - 1999
High School Diploma
Petersburg High School, Petersburg, WV
• GPA: 4.04 made possible through honors courses
• Member of National Honors Society
• Secretary of Senior Class
• President's Academic Scholar
1997 – 1999
Office Certification
South Branch Valley Vocational Center, Petersburg, WV
• GPA 4.0
• Completed training in office technology
• Achieved exemplary standards in the areas of office management
• Extensive training in Microsoft Works, Quicken, and other software
Employment History
December 2017 – Present
HR Block South York Plaza
259 Pauline Drive York, Pa 17327
Tax Preparation Assistant/Customer Service Representative
Data entry of personal and sensitive information in an expedient manner
Answering multi line telephone system
Copying, faxing and scanning documents per client and company needs
Scheduling appointments using Connect Software and Appointment Manager
Resolving conflicts and solving issues while adhering to company policies
Traveling to area businesses and interacting with managers for marketing events using LCAT system
Hosting mailto:B@BB2B Events with National Employer Partners
Publicly promoting HR Block on social media and other online venues in order to solicit new clients
Process transactions using cash register, Block Pay system, check scanner, credit card and debit card chip reader and scanner as well as process payments using voice recognition technology for authorization
Process End of Day reports and numbers for bank drops and deposits per company policy
February 2016-July 2017
ACT
2638 Fairview Avenue
Johnson City, TN 37601
ISM Support/Billing Specialist/Customer Service Representative/Marketing and Sales for AT&T/DirectTV including HSI, cellular phones and devices, both satellite and fiber optic television services and data services
Earned Student of the Class Award in April, 2016
Earned Student of the Week Award in April 2016
Provide exceptional service to customers who call in for a multitude of reasons
Build rapport with customers and fellow employees alike
Formulate working solutions to elevate customer satisfaction while building customer-employer relations
Work independently with little to no supervision in addition to contributing to the team's metrics and goals
Adhere to company policies while using problem solving skills to think outside the box to provide working solutions
Adhere to strict call metrics including AHT, CRIFT, sales goals and customer satisfaction
References Available Upon Request
Contact this candidate