Paula Redmond

*** ****** ******

Glen Rock, PA **327

717-***-****

ac412v@r.postjobfree.com

Profile

I am a responsible, dedicated, self-motivated individual who has the ambition to succeed in any given environment. What I lack in experience, I will make up in discipline and attention to detail. I have strong organization skills, knowledge of customer service principles and procedures as well as a professional attitude. I am ambitious and reliable with a willingness to learn new things while remembering what I have gained. I am seeking a position where I can develop my skills while becoming an invaluable asset to an employer.

Notable Skills and Experience

Excels in an independent or team atmosphere

Exceptional organizational skills

Analytical thinker

Detail and task oriented

Superb writer and editor

Expert in Microsoft word, windows, excel and power point systems

Public speaking

Advanced training on office equipment

Experience with goal oriented sales

Fluent in social networking with an emphasis on company presence and marketing with a customer satisfaction approach

Education

2014 - Present

Bachelor of Legal Studies/Paralegal Emphasis

GPA: 3.81

Classes include: Contract law, Domestic Relations, Legal Document Preparation and Torts and Personal Injury, Real Property, Legal Document Preparation and Domestic Relations

2007 – 2009

Bachelor of Legal Studies

East Tennessee State University, Johnson City, TN

• GPA: 3.43

• Double Major: History and Political Science with a concentration in legal studies

2003 – 2007

Associate of Arts in History and Legal Studies

Walters State Community College, Morristown, TN

• GPA: 3.38

• Teacher's Aide in both the Spanish and English departments for 4 semesters

• Classes included: Intermediate Spanish I & II, Probability & Statistics, Educational Psychology, Office Technology, Using Information Technology and Theory of Speech & Debate

1995 - 1999

High School Diploma

Petersburg High School, Petersburg, WV

• GPA: 4.04 made possible through honors courses

• Member of National Honors Society

• Secretary of Senior Class

• President's Academic Scholar

1997 – 1999

Office Certification

South Branch Valley Vocational Center, Petersburg, WV

• GPA 4.0

• Completed training in office technology

• Achieved exemplary standards in the areas of office management

• Extensive training in Microsoft Works, Quicken, and other software

Employment History

December 2017 – Present

HR Block South York Plaza

259 Pauline Drive York, Pa 17327

Tax Preparation Assistant/Customer Service Representative

Data entry of personal and sensitive information in an expedient manner

Answering multi line telephone system

Copying, faxing and scanning documents per client and company needs

Scheduling appointments using Connect Software and Appointment Manager

Resolving conflicts and solving issues while adhering to company policies

Traveling to area businesses and interacting with managers for marketing events using LCAT system

Hosting mailto:B@BB2B Events with National Employer Partners

Publicly promoting HR Block on social media and other online venues in order to solicit new clients

Process transactions using cash register, Block Pay system, check scanner, credit card and debit card chip reader and scanner as well as process payments using voice recognition technology for authorization

Process End of Day reports and numbers for bank drops and deposits per company policy

February 2016-July 2017

ACT

2638 Fairview Avenue

Johnson City, TN 37601

ISM Support/Billing Specialist/Customer Service Representative/Marketing and Sales for AT&T/DirectTV including HSI, cellular phones and devices, both satellite and fiber optic television services and data services

Earned Student of the Class Award in April, 2016

Earned Student of the Week Award in April 2016

Provide exceptional service to customers who call in for a multitude of reasons

Build rapport with customers and fellow employees alike

Formulate working solutions to elevate customer satisfaction while building customer-employer relations

Work independently with little to no supervision in addition to contributing to the team's metrics and goals

Adhere to company policies while using problem solving skills to think outside the box to provide working solutions

Adhere to strict call metrics including AHT, CRIFT, sales goals and customer satisfaction

References Available Upon Request

Contact this candidate