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Sr. Administrative Assistant

Sykesville, Maryland, 21784, United States
April 06, 2018

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Cynthia M. O'Donnell

**** *** ****, ********** ** 21784

Home: 410-***-****

Cell: 443-***-****


I am an experienced Administrative Professional, specializing in support. A self-starter, I am focused on facilitating productivity and delivering high quality results by leveraging strong front office management skills. I understand the importance of prioritizing and completing tasks simultaneously to achieve project goals. I am seeking a part-time position (20-25 hrs. weekly M-F), that will benefit from my 25 years of experience from the Johns Hopkins University Applied Physics Laboratory and from my Medical Staff Credentialing Assistant role at Howard County General Hospital.


Microsoft Office/ Outlook proficiency

Accounts Payable/ Receivable

Procurement/contracts Specialist Assistant

Credit Card -Consolidation

Mail management


Report Generating

Insurance eligibility verifications


Meeting planning

Medical Office Assist. Credentialing Assist.

Salesforce / Peachtree-Quickbooks

SharePoint / SAP 365 One Drive

Time management Professional and mature Strong problem solver Resourceful

Dedicated Team Player Meticulous attention to detail Results-oriented


Strong interpersonal skills

Payroll processes


HCGH - Proficient in MSOW – (MSOW is a comprehensive, Web-based credentialing and privileging system that manages physician and allied health professional credentialing and is configurable for single or multiple facilities. Increased the office organization, by developing more efficient filing system.

JHU/APL – Lab-Wide Sun Software and Cisco Hardware - Maintenance Contracts - Renewal/ Reduced office expenses by

finding smarter solutions for vendors, suppliers and services.

Involved with implementation of –Oracle APS (Advance Purchasing System) for JHUAPL Departments


Syntonics, LLC– Sr. Administrative Assistant-Confidential P/T

January 2016 to June 1, 2017

Provide Administrative Support for CEO/President and Vice President, Screen and route incoming company phone calls as required; Answer front door and sign in visitors to secure facility; Coordinate and distribute incoming/outgoing mail and overnight envelopes; Make occasional catering arrangements for in-house customer meetings; Restock office supplies (stationery cabinet, kitchen/bathroom supplies); Interface with selected vendors (e.g., copier, office supplies, vending machine); work with classified personnel issues.

Provide Business Administration Support for Accounts Payable/ Receivable -Process and mail vendor checks; Prepare and distribute timesheets-Payroll; Peachtree/Quickbooks processing- Accounting/Purchasing/Contracts; Limited contract administration; Credit Card consolidation and Purchasing of small dollar amount items.

Provide Sales Department & Marketing Support - Maintain paper and electronic files as requested including: Customer mailing lists; Antenna loaner program lists; Proposal records and files; Business Opportunities list; Proposal and sales tracking statistics; Maintain action item lists and other records and documents as required; Manage trade show administration including scheduling, registration, coordination with Show management, and coordination with outside vendors; Make travel arrangements for company employees IAW Government travel regulations; Prepare expense reports for travelers as requested.

Medical Staff - Administrative Assistant P/T -Confidential

June 2009 to September 2015

Howard County General Hospital - Columbia, MD

Responsibilities: Provide Support to the Professional Staff - Medical Staff Services Credentialing Office; Maintains and Monitors expiration licenses / malpractice report - updating information in credentialing software MSOW - MSOW is a comprehensive, Web-based credentialing and privileging system that manages physician and allied health professional credentialing and is configurable for single or multiple facilities, scanning in and notifying practitioners when licenses/malpractice insurances are due to expire. Monitors of Certi-Fax -Board Certification- MSOW Report Verification and corrections. Organizes and retrieves Confidential - Medical Staff /Physician Files; MSOW Report card entry; Service Excellence- OPPE/FPPE & general correspondence; Aronson/Willis Memorial Award Scholarship process of spreadsheet and Doctor Review for candidates; Physician & Allied Health Malpractice Insurance Retrieval; Maintains Vaccine Compliance Updates TB & Flu into MSOW; Process ID Badge Form Requests for Medical Staff Residents and Medical Students – email notification of necessary Departments; Badge Form - Signature Authority ; Assistant in collection of Annual Dues for the Physician & Allied Health; Schedules Meetings as needed for the Director & Physicians. Notification of Occupational radiation exposure records for the year. Requests from Physicians and Allied Health - Credentials related; Inventory and ordering of supplies and equipment, stocking and organization. Processing verifications of physicians for outside Hospitals and Health Systems' credentialing departments; Sorting & Distribution Mail - Forwarding Important mailings to Physicians Iron Mountain - Resigned/Inactive Medical Staff - Return Files: Order of New Boxes & supplies; Assist Credentialing Specialist with compiling of certifications for Applications and Reappointments; Assembles Medical Executive Committee Literature for Meetings - Letters of Notification for Nominating Committee Candidates for the Board of Directors.

Pediatric Office - Receptionist/ Office Assistant P/T February 2006 to June 2009

Ellicott City Pediatric Associates - Ellicott City,MD

9011 Chevrolet Drive, Ellicott City, MD 21042

Receptionist/ Office Assistant Customer Service - Patients; Answering phones; Scheduling appointments; Posting of Patient diagnosis/ billing; Faxing; Filing; Patient Information data entry; Checking of insurances, reassuring expiration and current status; Knowledge of Medical Insurances for Billing and familiar with Medical Terminology; Collecting of insurance - co-pays/balances of monies owed to practice; Counting out end of day monies to reassure correct balances.

*Johns Hopkins University / Applied Physics Laboratory - Laurel,MD

August 1986 to May 2005 – Secret Clearance

ITSD - Sr. Administrative Specialist

June 2003 to May 2005

Process of all Procurements, including Letter of Justifications for Department (ITSD): Compile data into MCA database, worked with multiple vendors on pricing for Maintenance Contracts; Check invoicing for accuracy of charges. Work with Laboratory customers to add and delete equipment; troubleshoot service and billing related issues for the laboratory wide hardware and software maintenance contracts; Payroll assistance; Minimal technical writing of Contracts for IT; generated reports for budget charge-back & invoicing processing. Invoices paid by credit card, monthly credit card consolidation. Work with RMIS task plan for procurements. Work with Section Supervisor or Program Manager to assure enough funding in plan. Maintain lab-wide software records.

Administrative Specialist for (ITC) Department

> 93-2003

Provide Admin. Support to Group Supervisors and group staff. Process of Procurements including

Letter of Justifications (APS); (VISA); Capital Planning transfers; SIPRNET Billing processing with DITCO; Coordinator of Lab-Wide Cisco Maintenance Contract; Travel arrangements; Property Administrator; Security Representative; Payroll assistance; Telephone Representative; Maintain Calendars; Meeting Coordinator; Travel Reimbursements; Membership Registrations; Preparation of Group reports and distribution; Clearance Requests from Visitor Control

Office Administrator for Security Office


Assist with standard practice procedures for security and Defense Security Services to assure lab staff had correct classified computer documentation; Process Clearance request s for Visitor Control.

>86-89 –

Procurement Specialist Assistant (BPP):

Procurement & Maintenance Contracts for various groups in JHU/APL & Navy (DOD /GSA Schedule) Confidential Area.


HS Diploma – Business Focused

Introduction to UNIX @ Howard Community College 1.5 (CEUs)


Certified: - Premier Quality Advisor -Report Running

Microsoft Word; Excel & Excel II; Power-point; Outlook


Take Charge Skills for Assistants with Busy Bosses; Total Time Management How to organize;

Keeping One Step Ahead


Technical & Medical field oriented - Office Assistant/ Sr. Administrative Assistant, Correspondence, Inventory, Ordering, Scanning, Sorting, Stocking, Procurement/Maintenance Contracts, Accounts payable and receivable -Invoicing, Payroll; Answering Phones, Customer Service, Data Entry, Faxing, Filing, some medical terminology, Medical Office Postings, Receptionist, Scheduling meetings, Documentation, Working with program manager for budgeting, capital Planning, Database, Maintain Calendars, Bids on Pricing of products, Registrations for education, Security Secretary- Assisting Defense Investigative Services & APL Departments; Travel Arrangements; Data Warehouse; Financials; Microsoft Outlook; MS Office, Microsoft Word, Excel & Power point; MSOW credentialing database- Oracle-procurement database, Premier Quality Advisor Report generating, Salesforce, SAP; Peachtree; PAYCHEX FLEX;


CEO-Bruce Montgomery -410-***-****; Mr. Edward O’Malley -410-***-****;

Ms. Lynn Kander- 410-***-****; Dr. Oliver Galita - 410-***-****;

Mr. Greg Hollingsworth -443-***-****

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