Project Management Process Improvement Healthcare Professional
Resume:
Stephen Ramsay, MBA
EXECUTIVE HEALTHCARE ADMINISTRATION PROJECT MANAGEMENT LEAN SIX SIGMA PROCESS IMPROVEMENT
*******.******@*****.***
Shelby Twp., MI 48316
Job-Specific Professional Highlights
Under the guidance and sponsorship of Detroit Medical Center (Tenant Healthcare) executive leadership:
oEstablished the central Project Management Office department, including recruitment and hiring of all personnel and developing all policies and standards at the Detroit Medical Center
oPlanned and executed initiatives inclusive to a 2-year, $173M cost reduction plan
oPlanned and executed initiatives inclusive to a 2-year, $80M growth plan
oCo-managed the development and implementation of corporate LEAN transformation system
oAssisted leadership with the development of hospitals’ annual strategic business plans
oCollaborated with Finance and IS teams to establish financial impact tracking system
oMonitored and reported initiatives’ budgeted vs actual figures at
weekly COO meetings
Experience
Director of Operations & Business Development 5/16 - 9/17
John Graham, Inc. (Real Estate Investments)
Led transformation of property management company into a profitable entity by managing initial personnel turnover of 80% and re-designing all processes and job functions leading to a 40% reduction in number of unlicensed properties and 32% reduction in vacant properties
Oversaw all transactions for investment property program and maintained relationships with global clients
Primary point of contact for all business partners
Developed marketing plan and all material for investment property program
Oversaw employee recruitment and hiring processes
Developed and maintained all operational reporting; established and led weekly team meetings
Director, Project Management Office 1/14 – 5/16
Under the guidance and sponsorship of executive leadership and Tenant healthcare, established the central Project Management Office (PMO)
Worked with executive sponsors to develop and execute 2-year, $173M cost reduction and $80M growth plans
Worked in partnership with LEAN Six Sigma team to develop and implement LEAN organizational transformation system
Established PMO policies and processes
Recruited and hired PMO team
Assisted hospital leadership with the development of annual business plans
Collaborated with Finance and Information Systems teams to establish financial tracking system
Provided frequent guidance and impact tracking updates to executive leadership related to initiatives
Performed detailed discovery necessary for determination of initiatives’ feasibility
Regional Manager, Physician Services 7/13 – 1/14
Gardien Services (Formerly DMC Medical Group, Vanguard Physician Services, Vanguard Health Systems)
Under the guidance of executive leadership, managed the operational and/or revenue cycle functions for 12 ambulatory and hospital clinics, representing 30+ healthcare providers and approx. $20 million in revenue
Part of a team that oversaw vast revenue cycle improvements by decreasing charge entry turnaround times and front-end billing errors while increasing accuracy of patient visit reconciliation and the collection amount of over the counter payments, among other metrics
Provided productivity reporting to hospital executive leadership and individual providers
Contributed proposals to executive leadership regarding strategic planning initiatives
Practice Acquisition Coordinator / Physician On-boarding Coordinator 1/12 – 7/13
DMC Medical Group / Gardien Services (Vanguard Health Systems)
Managed several concurrent tasks inclusive to a physician/group practice acquisition process, including: the coordination of physician employment agreements, lease agreements, vendor contract assumptions, legal documentation, asset valuations, information systems assessments and implementations, staffing, etc.
Developed/implemented practice acquisition/physician on-boarding process documentation, including: documentation checklists, project plans, physician welcome packets, communication directories, etc.
Developed and implemented project management methodologies, standardized processes, communication and information-sharing protocols, documentation templates, intranet websites, training materials, etc. for department administrative group
Co-managed the implementation of a billing team responsible for front-end processing of $100+ million in revenue annually
Provided analytical support to leadership for annual department budget assessment process and the development of pro forma financial statements for prospective physicians
Managed several billing reconciliation projects tasked with recovering over $5 million collectively
LEAN process improvement practitioner for the organization
Project Manager / Business Systems Analyst 2008 – 2011
Dolbey and Co.
Responsible for founding/managing Project Management department at Michigan regional office, including creating policies, procedures, methodologies and standards
Performed onsite requirements gathering/discovery and workflow and business process analysis with customers and third-party vendors to create subsequent scope and functional specifications documentation
Established project timelines, the creation of schedules, performing risk analysis, determining resource allocation
Developed comprehensive understanding of system processes inherent to various departments within a hospital/medical environment, including Radiology, Pathology, Medical Records, Rehabilitation, etc.
Responsible for creating policy and procedure and other related documentation for newly established PM department
Performed onsite end-user training and creation of custom end-user training documentation
Project Manager 2007 – 2008
ImageSoft, Inc.
Established project timelines and schedules, performed risk analysis, determined resource allocation
Developed a comprehensive understanding of document/image capture, OCR, workflow, COLD/DIP processing, business process analysis, functional specification verbiage and diagrams, system and database design, software development life cycles
Involved with helping to develop and document policies and procedures for PM department
Collaborated with customers, developers and system engineers, sales executives and system analysts
Information Systems Manager 2002 - 2007
Michigan Surgery Specialists, P.C.
Full-time in-house consultant for information systems-related decision-making for the organization
Hands-on experience working with various functional departments/facilities in a healthcare environment; administration, outpatient, clinical, surgical facilities, radiology/diagnostics, rehabilitation clinics, billing departments
Established/maintained corporate websites, newsletters
Audio/visual technician, created/managed all physician presentations, digital editing of photographs/videos and creation of corporate logos
Reported directly to both the practice manager and practice president
HIPAA Officer responsible for founding policies/procedures for government imposed HIPAA regulations
Provided desktop support, virus/spyware removal, and general network administration services
Analyzed and integrated IT networks of new remote locations with existing corporate network
Provided statistical/database support for published medical studies
Education
Six Sigma Green Belt Healthcare 2016
University of Michigan (Not completed)
Master of Business Administration 2009
Lawrence Technological University
Scheduling and Cost Control (Cont. Edu.) 2008
The George Washington University
Bachelor of Science, Information Technology 2007
Lawrence Technological University
AS in Computer Information Systems 2003
Macomb Community College
Mechanical Engineering curriculum 1999
Kettering University
Skills
10 years of formal project management experience
9 years in health care industry
9 years of information systems / software development experience
7 years of business systems analysis experience
3 years of LEAN training and implementation experience
Executive-level strategic business planning
Database design and administration
Web design and administration
MS Office suite professional
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