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Engineer Design

Redmond, Washington, United States
April 04, 2018

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Henry PAN

Sr. Principal IS Architect



. IT infrastructure architect + evaluate/architecture data transport protocols/topologies

. Design/implement Infrasture for EPIC + in-depth capacity/performance analysis in IT O&M

. Identify, develop, & deploy right tech for infrastructure designs + lead the tier 3 operations in data centers

. Provision infrastructure analysis, drive to resolution + bring disparate tech together for efficient infrastructure

. Keep IT system availability/archive to the clouds/DR for enterprise infrastructure environments

. Lead enterprise 24 x 7 infrastructure support + rich IT experience in scalable enterprise environments

. Experience with IBM, NetApp, Dell/EMC, Pure Storage, HPE, HDS, Linux, AIX, Brocade & CISCO

. Apply AWS, Azure & GCP cloud knowledge to architecture design

. Develop strategies for enterprise infrastructure – servers, virtualization, IaaS & PaaS

. Versatility/dedicated individual within team

. Customer focus, strategic thinking, relationship building, results focus & inspirational leadership

Professional Experience (Partial)

Amgen Inc. Feb 2018 – Mar 2018 Tampa, FL Principal IS Architect

. Building storage/backup/archive strategies by providing drawing on prior experience in the space

. Crafting an achievable, holistic vision for cloud-focused efforts with pilot of ONTAP Cloud

. Partners with both business, technology, & cloud automation groups

. Crafting technology road maps & driving its tactical execution

. Focused on cloud environments and supporting infrastructure

. Hands on with designing, leading/implementing services/solutions on premise & public cloud

. Think with the breadth of a Product Owner and the depth of a hands-on Engineer

. Leading virtual cross functional teams to deliver storage technology solutions for the business with speed & agility

. Support service owner & MSP in the development, delivery, & continuous improvement of the technology service

. Ensuring the offering is aligned with the key principles of service ownership

. Understanding of cloud computing technologies, business drivers & emerging computing trends

. Establish relationships with key TDMs/BDMs responsible for driving long-term cloud adoption

Tintri Inc. Jan 2018 – Jan 2018 Mountain View, CA Sr. TSE

. Applies tech expertise using standard ops/diagnostic to resolve standard to highly complex system level issues

. Effectively communicates procedural/tech issues to customers in a fast paced/customer critical environment

. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified

. Responsible for sharing all acquired knowledge concerning problem resolution.

. Provides resolutions to a diverse range of complex tech problems

. Mentors others in providing validated tech info, support process instructions/special support requirements

. Contributes to a centralized problem resolution DB

. Provide expert level tasks similar to Eng. for assigned products/skills

. Uses judgment, creativity/sound tech knowledge to obtain/recommend solutions

. Identifies, documents/reports design, reliability/maintenance issues.

. Leverages TINTRI’s tech communication structure/has a sphere of influence which extends well outside of the dep

. Leads efforts in facilitating problem recreation/failure analysis of systems level issues

. Recommends/utilizes variety of test equipment, diagnostic tools/techs used in problem resolution

. Develop/implement resolutions to identified problems/follow standard practices/procedures.

. Identifies works with management to proactively revise current procedures/tools to improve customer satisfaction

. Develops broad knowledge of organization’s mission/strategy/relates it to day-to-day issues

. Challenges existing processes based on industry BP, enhances these for the benefit of all

. Provide docs/direct feedback to FTS, AM, Sales/other TINTRI TS co-workers as appropriate

. Tracks service calls, provides call status updates at regular intervals/communicates status to customers using CTDB

. Validates tech info/issues early warnings/disseminates info as needed

Providence St. Joseph Health, Renton, WA, May 2011 – Jan. 2018, Sr. Enterprise System Engineer

. Design/implement EPIC since 2011 + upgrade to EPIC 2016 ($1B, 5 years project)

. Design Cloud (Private, Hybrid & Public) Architecture – IaaS/SaaS for AWS, Azure & GCP

. NAS/SAN/OpenShift deployment, upgrade to cluster mode & NAS for VDI/EPIC. & NetApp technical refresh

. Configure, deploy, life-cycle infrastructure supporting Healthcare infrastructure (EPIC), clinical/support 3,520 apps

. Creating CI/CD with Ansible Tower, Docker & Kubernetes maintain standardized software tool-sets on all platforms

. Design, program & support different storage management web tool – OCI,WFA & Snaps

. Utilizing Azure Managed Services setting up of VMs, Vnet, Storage, Key vault, Web apps, Database, etc.

. EMC/Dell Techs architecture & support + Use Azure Arm Automation, CM/CI/CD with Ansible & Chef

. AIX/Linux server HA refresh to Power 8 for EPIC Cache database + Design VDI solution with Xen APP/Xen Desktop

. SME for Security/System Monitoring, server management & storage build automation & design

. HPE-MAS/HDS maintenance/expansion; porting healthcare applications to NAS; Scale-out NAS for big data analytics

. Implementing DevOps & Agile methodologies in EPIC

. Small data center in a box for hospital/clinics + Load balancers with NetScaler/F5

. Specialties: IBM, NetApp, HPE, Pure Storage, EMC: Isilon, VMAX, Data Domain & HDS

. Software: C-DOT, OCI, NetBackup & RedHat Linux & AIX. SAN Switches: Cisco, Brocade & McData

. Project manager, Motivating, effective, accomplished. Expertise in program leadership

. Infrastructure, security, data centers, health care systems, Epic & information assurance

. Leading deployment of projects, creation of collateral/development of partner relationships

. Planning, configuration, optimization/deploying Azure solutions (IaaS, PaaS, VMs, AD, Automation, Monitor)

. Supporting IT infrastructure/standards: SW/HW life cycle, system configuration policies, security, hardening, HA, DR

. Working knowledge of AGILE, SCRUM & Application Lifecycle Management (ALM)

. Oversight experience on major EPIC transformation projects

. Coach others tech consultants related to cloud technologies

Iron Mountain Inc., Mountain View, CA, Sep. 2010 – May. 2011 Sr. Storage Architect

Environment: NetApp, AIX, Cloud, Red Hat Linux, VMware & CISCO

. Design enterprise private cloud (‘Bedrock’ project) + Storage consolidation, migration& visualization into private cloud

. Lead storage efficiency improvement with UCS & Evaluate object storage & various storage technology solutions

. Identify, develop, test, & deploy the right storage tech + Resolved application performance end-to-end issues

. Data migration to FAS6280 + drive defects to resolution

. Improve MS SQL2008 on AIX performance up to 52%

. Scripting with Ruby, Shell & PowerShell.

. Handled NetApp/3PAR capacity expansion/upgrade

. Defines/designs storage configurations for legal apps

. Develop specifications for eDiscovery storage/server

. Ensures appropriate storage technology/configuration

. Defines methods/procedures to be followed

. Automation with vRealize7X, PowerShell & VMware orchestrator

. Utilizing InfoBlox, NetBackup, Service Now, AD & JavaScript

. Architecting, implementation & maintaining Microsoft infrastructure technologies

. Utilizing Microsoft core platform technologies based on windows server

EMC, Nashville, TN, July 2010 – Sep. 2010 Sr. Solution Architect

Environment: EMC, VMware, NetApp, HP-UX, AIX, Linux & CISCO

. Design enterprise storage/cloud migration solution

. Storage consolidation/visualization into private cloud

. Application performance end-to-end trouble shooting

. Improve management with ECC & Navisphere

. Design CX3s to CX4-960 data-in-place upgrade

. Plan data migration from CX/DMX to V-MAX

. Identify opportunities with high potential in customer accounts in partnership with the sales team

. Presentation with a high degree of comfort with both large/small audiences at all levels of the organization

IBM, North America, June 2004 – July 2010, Sr. System Availability Leader

Environment: SVC, TPC, DS, NetApp, EMC, HP-UX, AIX, Linux & x86 server

.Design/architect utility/cloud computing solution + Facilitate large-scale Infrastructure automation/migration to new DC

. Utilizing TRIRIGA app platform for Real estate/space/energy management, capital projects & facility maintenance

.Lead data migration from CLARiiON to V-MAX + Implement storage virtualization with SVC

.Architect, prototype, design, develop, & test storage + Design/test with FC, SAS, SATA &RAID for Exchange

.Pick up new software, frameworks & APIs + Provide leadership for customer by employ best practices

.Lead installation, operation & maintenance in data centers + Configuration implementing of new storage projects

.Provision systems, stability & power analysis + Station in Ford Motor Co. support SAN/Storage production

.Station in Wal-Mart Home Office support storage/SAN + Managing IBM DS4/8K, EMC DMX-4 & NetApp storage

.Bring disparate technologies together for the best solution + Design the tier storage based on the application criteria

. Travel in North America for onsite SAN/storage consulting works

. Driving decisions collaboratively, resolving conflicts/ensuring follow through with exceptional communications

Sun Microsystem/Oracle, US, Feb 2003 -- May 2004, Sr. SAN Consultant/PM

Environment: Solaris, Linux, SAN, TSM, SQL & CISCO/Brocade

. Server/Storage architect, implementation + Provide Server architect, design, deploy & implementation.

. Responsible for Enterprise backups/archives + Install new client codes, upgraded server/activated trace functions.

ADIC/ Quantum, Englewood, CO. Jan. 2002 -- Jan. 2003, Sr. Software Engineer

Environment: SQL, Oracle, AIX, Solaris, Linux, & Brocade

. Configured/administered Sun, Digital, SGI & IBM servers + Backup/Restoration performed in UNIX with Tape Library

. Helping customers in Complex Unix environment.

IBM, Denver, CO. Jan. 2000 -- Dec. 2001, Sr. System Adm/DBA

Environment: AIX, Solaris, Linux, Brocade, SQL, Oracle & Sybase

. Installed OS, Applied software updates & upgrades + Verification Backups, Restoration, Safe storage of backup data

. Network Problem Determination, Evaluate performance/resource problems

. Disaster recovery, hardware (storage/peripheral) & server maintenance

Imvec Computer Systems Ltd., Beijing CN, May 1990 -- Jan. 2000, Vice Chairman/General Manager

. Managing 44-person IT consulting group + Full P/L responsibility for the China operation

. Supervised budgetary control, audit & advice users + Establish policies/procedures/stands/strategic/tactical planning

. Defined product specifications & go-to-market strategy + Supporting Pro/E, I-DEAS, Sonata, Gerber, PDMS & MOSS

Environment: SUN, HPE, SGI, IBM, Pro/E, & PDMS.


. Honorable Fellow, Graduate School, University of Minnesota, Computer Engineering

. B.E., Jilin University, Auto Engineering

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