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Customer Service Assistant

Ottawa, Ontario, Canada
April 03, 2018

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Kelly Wheeler

**** ****** ******, ******, ******* K4A 4B7


Telephone: 613-***-****

Objective: I am seeking a new area of work so I can challenge my work experience and knowledge. I am looking to learn new things and having new challenges in a fast paced environment. I have worked in several of health care areas.

Languages: I am fluently bilingual in French and English.

Computer skills: I have knowledge in Microsoft Word, WordPerfect, Outlook, Excel, Word pro, Meditech, Medi system, SMS, Oasis, CHIS and HPG.


Completion of High school College Catholique Samuel-Genest 1998

Bridal Consulting Algonquin College 1999

Assistante infirmiere Heritage 2003

Phlebotomy Ican College 2005

Dental Assistant Stratford Career Institute 2008

Counseling Stratford Career Institute 2010

Paramedic CTS College (1st year) 2015

Doula CAPPA 2015

Cupping-Gasha & other Oriental acupuncture school of Canada 2016

Work Experience:

Shoppers Drug mart Head cashier 1999-2001

Operate cash, customer service, balance cashes, serve clients, do returns and reimbursements, take payments, make sure store front is always clean and fill up shelves. Took payments in pharmacy for prescriptions, filled shelves in pharmacy and assisted customers.

Bruyere Continuing Care Clerk/Assistant III 2001-2014

Meet with the stats of bed control, revise charts and approve them from Community Care Access Center ( bed offers), meet with patients and their families to do bed offers, explain all services that the long-term care hospital offers, sign documents of cost and make arrangements for monthly payments, contact service providers to ensure clients needs are met. Weekly and daily reports. Enter all information of clients and medical history in computer. Book appointments and book transportation. Transcription of doctor orders, file and type reports, make labs for blood work, ensure unit clerical things are well done and cared for. Ensure all requests are met by staff, family and patient are happy. Booking appointments and answering all incoming calls for the two floors(4units).

Ottawa Hospital Clerk/PCA/Orderly/Med.lab. tech. 2009-2013

Transcriptions of doctor orders, file and type reports, make labs for blood work, ensure unit clerical things are well done and cared for. Answer telephone calls and ensure that any inquiries are answered. Filing, creating charts, making calls to the correct departments to ensure that the operations of the unit runs smoothly. Making appointments for patients. I also worked as a pca washing, bathing, caring for patients, empty catheter bags, empty linen bags, prepare rooms for new admissions, feed and assist patients. Ensure that patients’ needs are met; assist a team of professional to ensure that the patients are safe, and comfortable. Make sure your area of work is always clean and that all is always stalked well.

CCAC (Champlain Community Access Centre) TA/I and R Rep. 2013-2015

Answer telephone calls from the public, hospitals, community, doctors and other providers throughout the province of Ontario. Direct clients, patients and providers to the right areas in our health care system. Take calls to change clients and patients frequencies of home care, and ensure that providers are there for the clients care. Following up with clients and providers about care and changes and advising agencies of any changes that may occur.. Assisting Care coordinators with tasks in a fast paced environment. Providing extensions of services, ending services and supplies. Ensuring that SPR’s match and those providers are paid and that the services we are paying for match with all information provided. Assist clients with services provided throughout the Champlain region. Starting new files for clients and seeing if they are eligible to receive services from CCAC. Doing referrals for OT, PT, Nursing and other services. Inputting data and answering to all management needs through the CCAC .

Mental health group home Community service worker 2014-2015

I assist with activities, supervise and direct in right areas, assist with daily living and life skills, accompany to physician appointments, ensure everyone is safe and comply with house rules and curfew. Prepare meals, clean and assist residents with tasks, help prepare the weeks activities. Administer medication. Supervise activities. Ensure residents follow their care plan. Report and monitor any changes. Follow procedures and policies of the home.

Mind Body Wellness Center & Holistic Spa Manager 2015-present

Coordinates the planning and delivery of wellness programs including health awareness, educational campaigns, health screenings and health risk assessments, overseeing the maintenance of the wellness facilities as well as assist with operational daily functions such as, cupping, gasha treatment, oxygen bar treatment, micro needling, 3D ultrasound videos, balancing cash, taking payments, informing clients, booking appointments, answering telephone calls, emailing and billing to insurance companies.

References available upon request

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