Customer Service Sales
Resume:
CAROL D. CUNNINGHAM
*******************@*******.***
OBJECTIVE:
To obtain a position within a company that will challenge me to learn new skills, refine old skills as well as give me the opportunity to use my experience and grow within that company. I strive to do and be the best that I can be and feel that I have a great deal to offer. I am open to new opportunities, changes, and I look forward to challenges. I know that I would be a great asset to any role.
WORK EXPERIENCE:
AZ / AG Heating and Air – Van Nuys, CA December 2016 – October 2017
Regional Program Field Manager (South Bay/ Valley & Coastal Areas – Home Depot & Costco):
Managed (15- 24 employees) hourly/daily/weekly & monthly Lead Generator Performance, schedules, progress updates vs. goals
Maintained a positive direct working relationship with Lead Generators, District Managers and Store Management daily – delivering brochures, schedules, reports, signage, promotional updates, planning store events, inspecting displays for compliance and making necessary changes, recruiting, orientation, new hire training, Product Knowledge training, submitting hours/sales/bonus information to payroll. Weekly meets with Management and Sales Team, going over new Promotions, Teams KPI (Key Performance Indicator), training reports, cancellation report and sales. Field time 40%, office time 40%, and home office 20%, driving to store locations (2-4 stores) 3 days a week, with 2 days in the office.
AEE Solar / Sunrun - Sacramento, CA April 2008 – December 2016
Sr. Customer Service Lead:
Responsible for training new hires. Available for questions and assistance as well as supplied back up when team members are out of the office while handling multiple territories
Customer Service Associate:
Processed orders within the clean booking check list, answering and assisting with incoming calls, providing order status, tracking info, invoices, warranties, returns, damaged/missing or short delivered items.
OneRoof/Hanawha & Lowes:
Assisting with updating/processing new and online PO’s, providing serial numbers and order information to customer for review/approval before shipping. After delivery providing proof of delivery, invoice and updated spreadsheet information. Provided order status, tracking and assisted with warranties, returns, damaged/missing or short delivered items. Assisted Territory Sales team with order entry and simple quotes when needed. From 2009 to 2016, I assisted with $1,755,334.89 quotes and orders
New Dealer Services:
Responsible for vetting new dealers requesting to join AEE. Including confirming resale, background and education information. Approving the dealer as well as entering their complete information on our Everest system and then into Oracle. Responsible for notifying and supplying education information for applicants that did not qualify to become a dealer.
Ajilon Agency – Torrance, CA June 2007 – April 2008
Arrow - Sales Administrative Assistant (McAfee / CommVault):
Responsible for entering, logging and tracking PO’s. Cataloged and stored PO’s at the end of each month, locating account numbers and ID numbers for each PO, assisted and logged renewal quotes/PO’s for each team member. Managed spreadsheets with customer information for myself and each sales team member to track quotes and PO’s processed on a daily basis.
Ameriquest Mortgage – Orange, CA May 2005 – May 2007
Office of the President Coordinator / Sr. Customer Service Lead:
Responsible for incoming calls from borrowers, creating pipeline report from borrower’s incoming calls. Maintaining spreadsheets during layoffs and during agreement with legal department for Multi State Settlement Agreement with the Attorney General, assigned as Lead Rep. to assist customers affected by Hurricane Katrina. Lead Rep. to work with the BBB regarding borrower’s issues and providing borrowers about the status of their issues, monitored E-mail regarding borrower concerns, coordinated efforts with the legal department, insurance department, financial department, tax department, appraisal department, service department and mailroom on matters regarding borrowers.
Centennial Electronics - Signal Hill, CA April 2004 – May 2005
Sales Representative:
Responsible for incoming calls, developing and maintaining quality relationships with new and current customers, processing quotes and PO’s, updating account records, contacting customers for their requirements, assisting and resolving customer and vendor issues. I was able to excel within the first week. 1st Monthly goal $10,000.00, on the third day I was able to complete a $50,000.00 sale. I was able to maintain a strong customer base and assisted with locating overstock of airplane components for owner to purchase for inventory.
SKILLS
Proficient in MS Word, MS Excel, Win2Data, 10 Key Operation, Everest and Oracle, Q Dispatch, Google Do, HD Connect (Home Depot Specific)
ACHIEVEMENTS
AEE Solar/Sunrun - Sunny Supporter: 2012 – Customer Service 2014 – For OneRoof/Hanwha
References available upon request
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