Service Customer

Marilou Parreño Mallari

Present Address: ** ****** **** ****** **** Grand Cayman Island

Mobile No: +1-345-***-****

E – Mail Add: ****************@*****.***

CAREER OBJECTIVE

To work as a leader where my qualifications and experiences in Hotel and Restaurant Management, public relations and marketing ability will be contributed to the service of the company.

EDUCATIONAL ATTAINMENT

B.S. in Hotel and Restaurant Management.

Trinity University of Asia

1996 – 2000

EMPLOYMENT HISTORY

Sandwich Artist

Subway Cayman LTD.

August 2012

Team Leader/ Shift leader

Cayman Food and Beverage International LTD

January 20, 2010 up to July 8, 2012

Lead Barista / Shift Leader

Emirates Leisure and Retail

Costa Coffee Shop, Dubai, UAE

September 11, 2006 - 2010

Banquet Coordinator/ Front Desk Head

7 Suites Hotel Observatories, Antipolo City, Philippines

February 2003 – 2006

Dining Supervisor / Marketing Assistant

AKU Café’ & Dinner, Quezon City, Philippines

December 2001 – January 2003

Party Host, Team Leader, Make up Table Person

Shakeys Pizza Restaurant, Quezon City, Philippines

June 2000 – November 2001,

Operations Staff

Pizza Hut Restaurant

March 1999 – January 2000

ACHIEVEMENTS

Best Employee of the Year 2002

AKU Café’ 7 Dinner

Best Employee of the Year 2001

Shakeys Pizza Restaurant

Best Back Counter Crew

Skakeys Pizza Restaurant

January 2001

Most Dependable Employee

Shakeys Pizza Restaurant

January 2001

Expert Introductory Track

Pizza Hut Restaurant

June 1999

TRAININGS AND SEMINARS

Emerging on Capuchin Retreat Center – September 1999, Batangas City, Philippines

Fruit and Vegetable Carving Seminar – November 1998, Manila Philippines

Ikebana Flowering Arrangement of Culture – September 1998, Manila Philippines

Paying the Way from School to Career – February 1998, Manila Philippines

Lecture Seminar on Cocktail Mixing – February 1998

Values Development Workshop – December 1997, Quezon City, Philippines

SKILLS AND CAPABILITIES

Well versed in software applications (Windows, Excel, MS Word, Micros etc.)

Knowledgeable in Point of Sale (POS).

Ability to understand and follow instruction precisely

Ability to communicate in a concise and effective manner

Effective interpersonal skills

Possess required knowledge and experience

Ability to work with moderate supervision

Strong written and oral communication skills

Posting and Booking of inventory on the Micros System and FMC.

Implements brand standards thru auditing of the store operation.

Assist the Supervisor in training new staff in the outlet in terms of Cash Handling and how to provide an excellent service.

Leads the store in the delivery of fast and Friendly Service to achieve Total Customer Satisfaction.

ADDITIONAL QUALIFICATIONS

Love animals, have passion on taking care of pets.

Flexible, caring of children, Love childrens,General Housekeeping

Able to walk and play with all dog breeds

Can do dog bathing and administer medicine

PERSONAL DATA

Sex, Female, Height 5’3” Weight 110 lbs, Birthday January 3, Civil Status Single, Religion Roman Catholic

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