Customer Service Human Resource
Resume:
Melanie Parker
*** ********* *****, ***** *****, S.C. 29445
******@*****.***
Summary of Qualifications
10+years of Human Resource Management
10+ years of general accounting
10+years of Managing 20+ employees
15+ years of excellent customer service
8+ years of increasing sales, maintaining the highest employee retention rate in the division, and receiving annual bonuses
Education
JULY 2017
Master of Business Administration in Human Resource Management / University of Phoenix
FEBURARY 2013
Bachelor of Science in Management / University of Phoenix
Professional Experience
AUGUST 2015 – PRESENT
Special Education Teacher / Christ Our King Stella-Maris School, Mt Pleasant, SC
Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.
Successfully modeled socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Reduced student referrals for behavior by 30% at semester break.
Established positive relationships with parents, administrators, testing specialists, social workers, and professionals to develop individual educational plans designed to promote students' educational, physical, and social development.
SEPTEMBER 2009 – AUGUST 2015
Special Education / Berkeley County School District, Goose Creek, SC
Established small groups with 5:1 student teacher ratio. Assist students with exercises and class activities concentrating on small groups. Also responsible for compiling, preparing, and organizing materials and classroom for instruction.
Reinforce all knowledge and skills previously taught through speech, physical, and behavioral therapists. Instill the skills necessary to enable students to adjust both behaviorally and academically into partial or full mainstream classroom and social situations.
Coordinate all services needed to set and master all IEP goals.
Effectively deescalated extraordinary instances with behavior, medication monitoring, therapy schedules, and reporting these instances to the Psychologist or Behavior Specialist.
AUGUST 2006--JULY 2009
HUMAN RESOURCE MANAGER/ WENDCHARLES II, SUMMERVILLE, SC
Strategically implemented training program for all hourly management and crew members. 100 % of employees were cross-trained to run multiple positions in the unit. The successful training program contributed to employee retention and meeting the unit goal for Cost of labor and Cost of Sales consecutively for six quarters.
Recruited for all staff and hourly management positions. Remained in 100% compliance with all state and federal regulations in Human Resource employee files. Conducted performance appraisals and implemented action plans when necessary. Slashed time keeping and payroll errors by 33%.
Excellent customer service displayed by a 50% increase in customer loyalty rating.
Actively participated with annual budget planning. Analyzed period end profit and loss reports in order to efficiently implement change. Daily banking and bank reconciliations, accounts payable and weekly reports executed with 100% compliance.
JANUARY 2004 AUGUST 2006
Assistant Director/ Back to the Basics
Recruited new teachers and staff. Maintained enrollment to 95% capacity by partnering with local business to market our services.
Reduced budged costs by 15% by forming business partnerships. Accurately maintained employee and student files in compliance with all federal and state regulations.
Assisted in curriculum development and programs to enable students to reach appropriate milestones.
OCTOBER 1995 JANUARY 2004
Operations Manager/ JEM, North Charleston, SC
Through effective recruitment strategies kept turnover below 10%. Took an active role in the interview process for those that made it to the second phase. Developed an onboarding process to aid with new employee acclamation to company and expectations. Conduct performance appraisals and provided construction coaching to ensure that each employee has an opportunity to grow.
General staff accounting skills, including practical knowledge and use of Macros, ADT payroll systems, Quick books, and cash budgeting systems. Effectively and efficiently manage a unit within the policy and guidelines of the firm to ensure satisfaction and profit maximization.
Analyzed profit and loss reports and weekly inventory reports to determine what changes need to be made and how to effectively implement those changes.
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