Manager Customer Service
Resume:
Errick Highbaugh
Fayetteville, AR 72704
618-***-**** cell
**********@*****.***
Objective: Business Executive and troubleshooting specialist with the authority of operations, organization and
management with expert competence in financial planning seeking a position where these
skills can assist in the development in an organization contributing to start-up, growth, or change management.
SKILLS:
Ten years’ experience in the pharmaceutical industry to include seventeen years’ experience with production operations.
Knowledge of all manufacturing areas including Formulation, Compounding Preparation, Sterilization, Equipment Preparation, Filling Capping, and Packaging.
Excellent mentoring and coaching ability as demonstrated through the development of direct reports and staff.
Knowledgeable of contract customer expectations, cGMPs, SAP, AS400, CI, and Lean Six Sigma.
Strong organizational skills.
Good knowledge in Project Management as demonstrated by active participation in multiple cross-functional teams to support on-boarding of new equipment and transition of volume.
PROFESSIONAL EXPERIENCE:
July 2016 Ventura Foods
To Operations Manager
Oct 2017 Direct reports 7 salary and 323 indirect reports. Total P&L responsibility over a 608-employee facility. Facility
products over 1500 different SKU’s 12 processing decks and 42 different types of filling machines. Working with
plant controller to better understand direct labor impact as it relates to volume and planning annual budget.
Transitioning in volume (176M pounds) from new acquisition
On boarding 87 additional employees
Acquiring and qualifying 7 additional lines
Organize daily standard meetings for departments
13% improvement in OEE across five (5) lines
Improved monthly labor variance ($50K) across seven (7) lines
Created plant strategic plant improving customer service by 12%
February 2015 WestRock Edwardsville, IL
To General Manager (Contract)
July 2016
Direct reports 4 managers, 100 indirect reports, and 300-500 temps. Complete P&L responsibility with managing
capital projects of $1 million and operating budget of $13 million. Managed complete start-up of this facility
07/2014, driving efficiencies from 70% to 90% within four months. Produced over 2000 displays on a weekly bases
under a JIT model. Managing 2000-4000 orders in an assemble environment.
Manage annual projects, facilitate meetings, track and report progress, create and monitor budgets.
Wrote RFP for bring an on-site temp service to assist with managing temp needs
Created ramp-up plan bring lines to 98% efficiency
Reduced headcount needs by 5% by creating an employee rotation plan
March 2010 United Suppliers Ames, IA
To Executive Manager Operations
June 2014
Manage nine distribution centers and one production plant with total operating budget of $135 million. Other duties included managing trucking company with 39 assets, (1) manager four dispatchers; total hourly indirect staff of 120 employees. Managing annual projects of over $1 million with team members of 4-6. Create annual production plan for all owned sites utilizing sales forecast (Fertsys) and creating supplier agreements (RFP) to ensure production capacity availability.
Restructured manufacturing plant to improve efficiencies, create supplier agreements, and restructured employee work
Schedule.
Reduced operating cost $700,000 in first six months
Wrote supplier agreement RFP
Improved operating efficiencies from 70% to 96%
Change management resulting in plant restructuring
Implemented employee champing program allowing employees to participate it equipment investment
October 2008 Akorn Pharmaceutical Decatur, IL
To Manager, Finished Goods
March 2010
Manage 2 salary, 1 maintenance person, 2 techs and 70 hourly associates. Provide direction over a two shift packaging
Operation and maximum efficiencies through continuous improvement. New packaging equipment,
pre-FAT, installation and validation. Interact with contract clients, regulatory agencies, management and subordinates
in a professional manner. Writing reviewing and/or approving Departmental Standard Operating Procedures, Master
Batch records and Validation Protocols. Interviewing, hiring, training, recommending salary adjustments and issuing
Disciplinary action, as necessary.
Responsible for the research and on-boarding of new equipment through capital expenditures.
Working with Plant Manager to line up facility capacity with customer requirements.
Lead team on projects for automating packaging areas.
Develop and over see projects focused towards process improvement.
Aseptic cleaning, gowning, and plating training
January 2006 Boston Scientific (Contract) Spencer, IN
To Production Supervisor
October 2008
Supervise 150 employees in a pharmaceutical environment, Responsibilities include driving lean projects, overseeing three
triads with mechanical and quality engineers company metrics, budgeting. Providing direction to group, commits, MBO’s,
coaching, tracking yields, efficiency, SAP, and throughput. Following cGMP, FDA regulations.
July 1999 Enzon Pharmaceutical Indianapolis, IN
To Production Supervisor
May 2005
Supervised 20-40 employees in a filling, packaging, and compounding. Responsible for scheduling,
efficient utilization of labor and materials, quality assurance, auditing, quality assurance, auditing batch
records, and on-time production of high-priority lines. Strong focus on maintaining CIP and SIP records.
Updating and maintaining employee JQR’s coached teams and ensured compliance with CGMP, MCA and
FDA regulations.
Managed compounding area over three shift operation; multi-million dollar batches.
Reduction of deviations by 15% through process improvements and training.
Project improvement plans focused on improving area processes through equipment improvement.
Feb 1990 Kemmerer Bottling “7up” Indianapolis, IN
To Production Supervisor
July1999
Supervised 35 employees, oversight of both production floor and compounding area maintain production
schedule, meeting customer demands. Working closely with quality assurance to ensure all products meets
quality specifications. Monitoring and maintaining equipment with maintenance programs MP2 through PMs,
training on personnel GMP and company policies.
February 1987 US Army Virginia Beach, VA
To
February 1990
Petroleum lab tech (testing military and commercial oils and fuels). Drill Sargent and training in leadership and motivating
Personnel.
EDUCATION:
2005 Muskegon Institute Indianapolis, IN
Master’s Degree Theology
2002 Muskegon Institute
Bachelor’s Degree Philosophy
2014 DeVry University
BS in Technical Management/Project Management
2014 Lean Six Sigma Black Belt Villanova University
Professional Accomplishments:
Three month Lean Six Sigma Black belt training Villanova University
48 weeks military Leadership training, Professional development and technical job training.
Over 18 years management experience cGMP, OSHA, FDA and EPA
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