Customer Service Manager
Resume:
Mary Ann Allen
* *****’s Court, Woolwich Township, NJ 08085 856-***-****
e-mail: ********************@***.***
EMPLOYMENT HISTORY:
*/** ** ********** ******** PUBLIC SCHOOL, Washington Township, NJ
Present 1:1 Instructional Aide
Work one on one with a Senior student with Muscular Dystrophy. Act as student’s hands for taking notes and feeding. Toileting is done using a TRAM lift.
11/16 to WASHINGTON TOWNSHIP PUBLIC SCHOOL, Washington Township, NJ
6/17 1:1 Instructional Aide
Worked one on one with a Freshman student. Assisted with negative behaviors. Refocused individual to perform teachers’ lessons. Promoted good social behaviors.
9/16 to SWEDESBORO-WOOLWICH SCHOOL DISTRICT, Woolwich Township, NJ
11/16 Substitute Teacher
Filled in for teachers and aides when absent. Followed lesson plans as written by teacher. Performed any other duties as assigned.
10/14 to SWEDESBORO-WOOLWICH SCHOOL DISTRICT, Woolwich Township, NJ
6/16 Substitute Paraprofessional
Filled in for Instructional Aide/Paraprofessional in an ABA classroom and self-contained classroom. Followed lesson plans as written by teacher. Attended to children while in Special Instruction and lunch/recess. Performed any other duties as assigned.
10/13 to SWEDESBORO-WOOLWICH SCHOOL DISTRICT, Woolwich Township, NJ
10/14 Substitute Teacher
Filled in for teachers and aides when absent. Followed lesson plans as written by teacher. Performed any other duties as assigned.
3/06 to 10/13 CONCORD TRUSS COMPANY, Woodbury Heights, NJ
Administrative Assistant
Receive customer’s calls to make changes to manufactured products including roof trusses, wall panels and floor trusses.
Receive all incoming e-mail correspondence.
Responsible for all clerical needs of four Sales Representatives.
6/01 to 9/02 SAFETY-KLEEN (TS), INC., Laurel, MD
Customer Service Manager
Report to the Facility Manager with responsibility of managing a customer service department consisting of 10 Technical Representatives in 5 locations.
Assist Facility Manager with managing a revenue budget of $31MM.
Met budget goals for 2 of 4 fiscal quarters for fiscal year 2001.
Troubleshoot procedural interdepartmental issues to resolve service/customer problems.
Assist Sales department with pricing schedules.
Develop and implement new department policies and procedures.
9/00 to 6/01 SAFETY-KLEEN (BRDIGEPORT), INC., Bridgeport, NJ (Formerly Rollins Environmental, Inc.)
General Manager
Reported to the Eastern US Region Vice President with responsibility of managing a hazardous waste incineration operation consisting of 120 people including 80 Bargaining Unit Employees.
Responsible for all aspects of operating an incinerator.
Responsible for revenues totaling $26MM annually.
Responsible for daily production evaluated by throughput and costs. 100MM pounds processed annually.
Budgeted and managed revenues based on market forecasts and conditions.
Budgeted and managed costs based on projected facility upgrades and production goals.
MARY ANN ALLEN
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Responsible for the environmental compliance and safety.
Managed facility during the period of a Chapter 11 Bankruptcy filing.
8/97 to 9/00 Business Manager
Reported to the Facility Vice President with responsibility of managing Customer Service and Waste approval departments consisting of six people.
Managed the facility revenue budget of $29 million by obtaining new business and retaining old business.
Re-organized the Customer Service department from a Service Center based organization
to a Facility based organization.
Managed the delivery and pick up schedule for the facility using an Excel spreadsheet and
excellent organizational skills.
Resolved problems that would arise due to off specification material arriving at the facility by facilitating negotiations with the customer to successfully resolve the issues.
6/95 to 8/97 ROLLINS ENVIRONMENTAL, INC., Bridgeport, NJ (Formerly Westinghouse Environmental Services)
Regional Customer Service Manager
Reported to the Regional Vice President with responsibility of managing a Customer Service department of fifteen people.
Re-engineered, developed and implemented procedures to ensure consistency with all company policies and regulatory guidelines.
Developed procedures to integrate all Rollins subsidiaries and Service Centers to become
one streamlined organization within the region.
Re-organized the Customer Service department from a facility-based organization to a
Service Center based organization.
Developed procedures to implement the "one point of contact" concept for the organization.
12/92 to 6/95 WESTINGHOUSE ENVIRONMENTAL SERVICES, Pittsburgh, PA
Customer Service Representative
Reported to the Regional Sales Manager with responsibility of supporting sales staff with
approximately $15 million in revenue annually.
Responsible for supporting the Northeast/Mid-Atlantic regional sales staff and their backlog of customers – approximately 350.
Consistently exceeded sales revenue objectives of $7MM.
Directed all hazardous waste generators to the best available technology for treatment of
their waste.
9/90 to 12/92 LAIDLAW ENVIRONMENTAL SERVICES (TS), INC., Laurel, MD
Customer Service Chemist
Reported to Customer Service Manager with responsibility of supporting sales and $3 million in annual revenue.
Responsible for preparing quotes and proposals for hazardous waste generators.
Served as customer contact/liaison between generators and the disposal facilities.
Responsible for solving day-today problems/needs as well as long term requirements of our customers.
EDUCATION: University of Pittsburgh, Pittsburgh, Pennsylvania. Bachelor of Science, Chemistry, QPA 3.0/4.0 Equivalent Minor in Business
CERTIFICATIONS:
NJ State Certified for Substitute Teaching.
Trained in Crisis Prevention Intervention
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