Customer Service Manager
Resume:
Ms. Rhonda West
Customer Service Manager
Acme Inc.
Sometown, CO 50802
Dear Ms. West:
I am writing in reference to the …
My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Thank you for your time -- I look forward to learning more about this opportunity!
Sincerely,
Nicholas Bartlett
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