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Project Employee Relations

Durham, North Carolina, United States
April 03, 2018

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*** ***** ******** ****, ******, NC 27703

Cell: 919-***-****


Program/Project Management

Diversity and Inclusion


HR Policies & Procedures

Orientation & Onboarding

Performance Management

Learning Platforms/LMS

Staff Recruitment & Retention

Employee Relations


Benefits Administration

Change Management

Talent Acquisition

Talent Management

Data Reporting

HRIS Technologies

Training & Development

Vendor Management

Organizational Development

Behavioral Interviewing

Applicant Tracking Systems


Project Manager (Contracting Engagements)

10/2013 – Current

Center for Creative Leadership - Greensboro, NC (8/2017 – Current)

•Manage eCourse revision project to include project initiation, execution, implementation, and resource requirements.

•Proactively approach and identify risks to project success by developing effective action plans for resolution.

•Support Statements of work completion for standard implementations and add-on services by working closely with external vendors and consulting partners.

•Identify, negotiate schedules, plan and implement key objectives to improve project cycle time, reduce cost and increase productivity to meet project objectives.

•Work within a cross-functional team including Global Leadership Services, Marketing, and Commercialization and Innovation Team promoting best practices across the enterprise.

•Lead project kickoff meetings by communicating roles and project expectations to ensure all members are prepared and set up for success.

•Develop and maintain strategic collaborative working relationships with project sponsors, vendors and internal partners.

•Resolve issues, evaluate project activities, build contingency plans, execute action plans, and implement risk response planning to mitigate risks.

•Track project status, remove roadblocks and distribute reports to key stakeholders.

•Manage and monitor sprints where needed.

Cisco - Research Triangle Park (RTP), NC (4/2016 – 7/2017)

•Managed New Hire Onboarding efforts and project oversight for Employee Engagement Program (Government Sector, Advanced Services) for all pending new hires.

•Developed New Hire Onboarding strategies for Employee Engagement Program by managing partnerships with organizational leaders, hiring managers, and preferred vendors through collaboration.

•Maintained all relevant information in ATS to provide transparency to the internal partners and vendors, while ensuring integrity of reporting data.

•Provided effective talent related support through the use of timely data analysis, metrics and dashboards to identity hard to fill roles.

•Oversaw all project control support (resource allocation, project reporting, project scheduling) for Service Delivery Managers to meet project deadlines.

•Developed and implemented processes to track technical resource staffing for SLED to capture metrics and reporting.

•Maximized execution of all team project control support, which included but was not limited to resource allocation, project reporting, and project scheduling.

•Interacted extensively with cross-functional teams among others to ensure project deliverables were met weekly.

Red Hat, Raleigh, NC (6/2015 – 3/2016)

Analyzed learning data across US, APAC, EMEA, and LATAM to track utilization of global courses within the learning management system (LMS).

Established and strengthened collaborative working relationship between technical support and learning program managers.

Kept ongoing operations of the LMS stable by defining user roles, creating learning courses, building custom certifications, and providing feedback for the learners through reporting.

Consulted with internal teams in order to implement best in class learning practices.

Collaborated with project managers to identify business needs related to training delivery to ensure the LMS satisfied learner needs.

Tracked newly uploaded courses and materials with the LMS.

HCL Technologies, Cary NC (11/2014 - 6/2015)

•Directed the oversight of talent acquisition and employee engagement project within Life Sciences and Healthcare and ensured project deliverables were achieved.

•Helped to identify gaps and opportunities to improve performance of Diversity and Inclusion recruiting efforts.

•Educated senior management on current diversity issues and trends as they related to HCL’s recruiting challenges.

•Provided guidance and expectations of human resources tasks such as recruiting, training and employee relations and issues that required senior management involvement.

•Served as liaison between associates and management as well as supported managers on performance development and process improvement.

•Created and Introduced New Hire Onboarding Program to the department that increased retention within the first quarter of launch.

•Administered onboarding plans and procedures for all departmental staff and assisted in the development and implementation of personnel policies and procedures.

•Coordinated with global staffing teams to assist with deploying employee reassignments globally.

•Created reporting metrics for leadership to validate value add and business need for New Hire Onboarding program.

•Participated in leadership meetings to report quarterly new hire metrics, retention and turnover data, as well as diversity statistics based on best practices and industry trends.

Biogen, Raleigh, NC (10/2013 – 4/2014)

•Managed all vendor relationships involving the staffing function including contract negotiations, budget and pricing.

•Sourced and identified passive candidates for key openings in support of internal clients.

•Consulted with internal and external clients on recruitment strategies and techniques; interacting and communicating at all levels within the organization.

•Completed sourcing/recruiting engagements within service level agreements.

•Developed knowledge of internal client’s staffing needs to gain an intimate knowledge of functional roles and job expectations.

•Developed and consulted with hiring managers on specific recruiting strategies critical to the success of their open roles.

•Strengthened partnerships with hiring managers by introducing weekly calls to discuss staffing projections and milestones.

•Provided management with project status updates, feedback and reporting on key staffing results such as turnover and time to fill metrics.

•Worked across the organization to maximize recruiting diversity and inclusion efforts.

•Facilitated New Hire Orientation for internal conversions and external hires.

New Hire Onboarding Program Manager/Corporate University Trainer/HR Specialist

Blue Cross Blue Shield of NC, Durham NC (8/2000 – 8/2013)

•Program/Project Managed New Hire Orientation/Onboarding training content and logistics.

•Planned and delivered professional and leadership development workshops.

•Consulted and coached Hiring Managers on New Hire Orientation Program as well as trained leaders who were facilitating.

•Trained potential leaders who were identified to facilitate leadership training modules.

•Executed instructor-led and virtual training sessions for individual contributors and leaders.

•Recruited for non-exempt and professional level positions across the organization.

•Coached adult learners on how to become effective trainers and emerging leaders within the organization.

•Organized and hosted WebEx and online/virtual-classroom sessions.

•Facilitated Train-The-Trainer sessions both in classroom and virtually.

•Researched workforce trends and innovative recruitment strategies to maintain best in class talent acquisition model.

•Partnered with HR Analytics and Diversity and Inclusion team to improve reporting metrics to track progress of all diversity recruiting efforts.

•Partnered with key stakeholders within the organization to identify, attract and recruit a strong diverse pool of talent to ensure TA team lived the employer brand.

•Maintained collaborative working relationships across the organization to ensure retention of internal talent within the organization.

•Identified ways to improve policies and procedures.

•Participated in diversity recruiting events and college campus recruiting activities.

•Identified, evaluated and presented new recruitment sources that generated quality and diverse candidates.

•Facilitated onboarding of all new employees through new employee orientation, explanation of benefits, and company policies, practices and procedures.

Onsite Staffing Supervisor @BCBSNC

Interim Personnel, Durham NC (3/1995 – 8/2000)

•Supervised and led all staffing activities for the onsite client using strategic practices involving research, database mining, and networking groups.

•Assisted in recruitment efforts with performance management issues, compensation, retention strategies, candidate interviews, development of job descriptions.

•Served as a champion, strategic partner, and thought leader for Diversity and Inclusion recruiting efforts by remaining informed of diversity best practices.

•Initiated and cultivated relationships with external organizations that were potential sources of diverse talent.

•Created, tracked and communicated diversity recruitment metrics to TA teams.

•Partnered with external teams to develop and maintain a pipeline of diverse candidates for open requisitions within the organization.

•Planned diversity and business-specific events aimed at identifying and recruiting candidates through external diversity partners.

•Represented TA team at diversity related events such as career expos.

•Provided consulting guidance to managers on issues related to resources including employee relations, performance management, development and engagement, organizational structure, and compensation changes.

•Evaluated diversity recruitment practices, ideas, opportunities and affinity partnerships to increase ability to source diverse candidates.

•Performed thorough exit interviews to identify trends that reduced turnover and improved employee work culture.

•Managed and initiated reference checks, background checks, credentialing and onboarding process for pending new hires.

•Acted as liaison to vendors for workers compensation, FMLA, Disability, and drug testing protocols.

•Managed accurate records for leaves of absence, and assisted employees during LOA.

•Provided talent related decision support through use of data, analysis, metrics and dashboards.

•Received and acted on employee disputes, and provided managers with coaching and counseling in the area of employee relations.

•Monitored all EEO compliance and AA programs and participated in audits conducted by state/federal agencies such as the OFCCP.


Degree: Business Administration; Management and Organizational Development

Mount Olive College, Mount Olive, NC

Currently pursuing my LinkedIn Recruiting Certification

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