Engineer Technical Writer

Michelle Williams

***** ********** *****

Woodbridge, VA 22191

Home: 703-***-****

Cell: 703-***-****

**************@*****.***

Objective: To utilize my 12 plus years of experience in analyzing, documenting, and understanding requirements and being able to communicate them effectively and efficiently in support of the Department of Defense (DoD) and Department of Justice (DoJ) Law Enforcement Communities, the Intelligence Community, and the Office of Military Commissions (OMC) Legal Advisors.

Work Experience:

CSRA

Customs and Border Protection (CBP) Office of Acquisitions December 2017-Present

Sr. Operational Test Engineer:

Assist with the planning, execution and reporting of test and evaluation events. Operational Test Engineers plan, conduct, lead and advise CBP (and sub-components) on operational test and evaluation methods, test designs, test sufficiency and data analysis.

Support the generation of test and evaluation documents, to include Test and Evaluation Master Plans, Test Plans, Test Reports and briefing materials in support of a CBP test campaign, as well as providing review of Operational Requirements Documents, Concepts of Operation and Standard Operating Procedures.

Counseled CBP on the development of test scenarios, methodologies to obtain in-field observations, statistical analysis of test results and presentation of test findings to operational and senior decision makers.

Consultant:

NRO, FBI, Navy, Army Command and Control - INSCOM February 2016 – August 2017

Technical Consultant support on various independent projects for Technical Writing, Requirements Analyst, Program Analyst, and QA Test Engineer.

Attended meetings to gather requirements from customer for multiple system applications and document them in the NRO’s Dynamic Object-Oriented Requirements System (DOORS) system.

Provided backend technical support of the LEXUS servers for the FBI Terrorism Center to disseminate daily, weekly, and bi-weekly reports to various government agencies.

Reviewed and documented new Standard Operating Procedures (SOP) revisions to all FBI system updates and enhancements utilizing Microsoft Project.

Reviewed Navy and Marine medical business processes “as-is and to-be” documents and provided wireframes to customer utilizing Microsoft VISIO.

Conducted User Acceptance Testing (UAT) for multiple US Army Intelligence applications.

CSC (Computer Science Corporation)

Criminal Investigation Task Force (CITF)

Department of Defense January 2006 – February 2016

9900 Dalrymple Road, Bldg. #714 Supervisor: Jim Nichols 703-***-****

Fort Belvoir, Virginia 22060

Systems Engineer

Technical Writer/System Engineer - Requirements

Subject Matter Expert (SME) with Counter-Intelligence Task Force (CITF) CITF-GTMO, CITF-AF, CITF-IZ on how the investigative and intelligence systems work in these areas and the specific functionality as a means to derive functional, performance, interface and constraint requirements for a large Counter-Intelligence IT system.

Key person responsible for the development of user requirements and top-level system requirements for a large, distributed Counter-Intelligence IT system used extensively by multiple IC Agencies.

Worked with end users to identify critical operational and technical issues in support of the Concept of Operations (CONOPS), architecture, and requirements development. This involved a variety of interview and documentation techniques which resulted in an iterative and evolving set of documents developed with full support of the diverse user community. Sometimes required to get user/customer buy-in on the CONOPs, architecture and requirements elements to enhance their overall understanding of how requirements define needs and not necessarily fixed solutions.

Interviewed end users for knowledge of how each utilizes the system; i.e. Agents, Intel Analysts, Attorneys, Unit Chiefs, and Data Entry from Army, Navy, Air Force, Marines, FBI, and Secret Service. These interviews formed the basis of CONOPS and architectural structures that became the system requirements.

Technical work in the major area of full life-cycle system engineering involving concept development and requirements analysis and documentation.

Metadata auto tagging & management of unstructured and semi structured data and relationships.

Defined Internal Business Processes and SOPs and documented other system application processes/technical procedures with client approval.

Conducted feasibility analysis of system capabilities aligned with mission requirements.

Attended design meetings with the development team to gather technical system requirements; to include Program Manager, Project Manager, System Engineers, and Developers that utilize Oracle 10g/11g with Oracle Application Express (OAE). This process required me to utilize a variety of interview techniques to support the derivation of detailed technical, operational and interface requirements. Acted as the liaison between the SE and development team as it related to the interpretation of requirements.

Supported the analysis of alternatives and trade studies and communicated the results to the user/customer, development and test teams.

Attend requirement meetings with the client for system functionalities and capabilities; to include the J6 IT shop for system capabilities, J2 Intel Unit Chief, and J3 Operations Officer.

Defined and document requirements; technical and system design requirements in a variety of mediums (excel, word docs) that enhanced the ability to perform IV&V activities at a later date.

Developed Design Documents, Wire Frames, Test Scripts, and Use Cases derived from of requirements utilizing the SDLC methodology.

Effectively and efficiently communicate technical requirements with developers versus end users.

Coordinated monthly meeting for the Configuration Control Board (CCB).

Reviewed, analyzed, and classified documents per specific in theater Security Classification Guidance.

Traveled to Guantanamo Bay, Cuba and Doha, Qatar to gather requirements from managers and users.

Created the User Manual for the Investigative Informational Management System for multiple users.

Documented all Meeting Minutes and disseminated to all attendees and housed in SharePoint for version control.

Attend briefings for high level visitors; to include the Three Star General in charge of Afghanistan Theater of Operation (ATO), the MP Provost Marshal of CID, the G3 of CIDC, officers from all branches of the military, and the Intelligence community for demonstration of system functionality.

Created Help Files throughout the system using RoboHelp.

Direct execution of major IT efforts involving concept studies with the customer.

Assisted the customer to define business and mission processes.

Assignments involving analysis, preliminary production, planning, requirements definition, traceability, and evaluation for deliverable to the customer.

Trainer

Lead Instructional Trainer and Writer/Trainer with the Department of Defense Criminal Investigation Task Force (CITF) case management database, deploying agents, analysts, and attorneys into ATO.

Assistant Facilitator and Coordinator of a three week SME training course tailored to deploying agents, analysts, attorneys, and linguists.

Lead Trainer for the global database rollout of the Criminal Investigation Task Force to Federal, state, local, and tribal law enforcement agencies; a Share Point based portal system.

Provided training efforts of CITF including demonstration, classroom, and on the job training.

Developed document-teaching procedures for trainers, encompassing user manuals, and quick reference guides, test scenarios.

Performed security classification assistance for the Chief of Intel.

Tester

Tested the system in a NIPR development environment based on multiple user scenarios.

Provided documented feedback of all pass/fail situations.

Tested the system in a SIPR testing environment before the live build into SIPR production.

Disseminated version Release Notes to users in the US and to users’ down-range.

Informed users at Headquarters and down-range when the system will be unavailable for updates or system outages.

Documented the processes along the way using the technical writer’s tool Snag IT, CamTasia, Visual Source Safe, Requirements Trace ability Database, Bug Tracker, and RoboHelp which allowed me to create Help Files, a user’s Guide, and test scripts for the users. With the aid of Visual Source Safe I was able to keep my tasks in a versioning environment to capture the changes and progress along the way. Familiar with Palantir, Analyst Notebook, SIPR, NIPR, TOAD, QueryTree, HOTR, M3, JWICS, and BATS to name a few.

Computer Science Corporation (CSC)

Environmental Protection Agency Office of Inspector General (EPAOIG), Washington, DC

Supervisor: Mike Bailey 804-***-**** December 2005 – June 2006

Richmond, Virginia

Technical Writer

Created User Manual for the Investigative Informational Management System for multiple users.

Utilized the SDLC process with documentation of Design Documents, Use Cases, Wire Frames, and Prototype demonstrations to be signed off by the customer.

Documented Meeting Minutes.

Attend weekly meeting with upper management to identify requirements and document them for future developer usage.

Created Help Files throughout the system.

Documented the processes along the way using the technical writer’s tools Snag IT, Cam Tasia, and RoboHelp which allowed me to create help files, a users’ guide, and test scripts for the users. With the aid of Visual Source Safe I was able to keep my tasks in a versioning environment to capture the changes and progress along the way. In addition to documenting and aiding users in understanding how I2MS can improve their work, also assisted the lead developers in Richmond with numerous administrative duties which included: bi-weekly reports to the client indicating the progress of the project, bi-weekly risk assessment issues, meeting minutes, and requested employee hours.

U.S. Department of State

Supervisor: Carl Stefan (48-22-628-**-** May 2003 – December 2004

Warsaw, Poland

Information Management Specialist

Processed highly sensitive cable traffic for the American Embassy in Warsaw, Poland, worldwide posts abroad and Washington, DC.

Designed, evaluated, and implemented automated systems that provide daily use to users such as the Ambassador and the DCM.

Disseminated cable information on Government-wide initiatives to Federal agencies; a team member in a “one-stop” reference point for all information systems and telecommunication needs.

Responsible for the day-to-day opening and closing procedures for the IPC COMSEC custodian.

A team member in providing troubleshooting and workforce planning and diversity for management automated decision-support systems for multiple customers; and active member of State Department AFSA group.

Education

University of St. Thomas 2000-2002

Houston, Texas

B.B.A. Business Administration in Management Information System

Houston Community College 1994-1999

Houston, Texas

A.A. Associate of Arts

Computer Proficiency Applications

Microsoft Certified Professional (MCP) Certified

Includes Microsoft Office Suite

A+ Certified

Network + Certified

Palantir

Analyst Notebook

I2G Investigative Management Database

Ground Line of Communication Tracker (GLOC)

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