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Microsoft Office Manager

San Jose, California, United States
April 03, 2018

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Frank Mamo

LinkedIn: n-mammadov-4836991a/



* ***** ** ******* **************, installation, analyzing, maintaining and repairing hardware, software, peripherals, and network.

Provide technical support for all systems to assure ongoing, 24/7, fully operational conditions.

Excellent communication and problem-solving skills.

Experience of providing technical support and training to user’s Excellent documentation, record tracking, and data securing skills

Technical skills:

Operating systems: Windows 2003 -2012 Windows XP-10. Free BSD – UNIX – Linux, MAC OSX

Hardware: Cisco routers & switches, Linksys, Wi-Fi AP’s, Macintosh; Dell, EMC hardware, miscellaneous PC hardware, IDE hard drives, SCSI devices, Direct Attached Storage. HP ProLiant servers (3rd-8th gen.)

Software: Active Directory, Exchange server, File Server, Microsoft Office Suite, VM ware, Symantec Antivirus, System Manager 8.0, Acronis Backup, Lotus Notes, Symantec Backup, MS SQL Server, Windows Terminal Server, MS Proxy Server, Call Manager, IP Telephony VOIP (Cisco)

Networks, Protocols: Ethernet 802.3, TCP, IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL, Cable, hubs, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN, WAN, VOIP

Monitoring: Nagios, Manage Engine.

Other Skills:

Project Management

Workflow Planning

Productivity Improvement



Key User


Qafqaz University Bachelor Degree Computer Science 2003-2007

Professional Experience:

Azus - San Jose, CA Sep 2016 – Dec 2017

IT Support Administrator

Tested and reviewed latest software, hardware, and operating systems

Prioritizing service tickets and providing support service to clients

Resolving daily technical issues and providing desktop support

Handling data network and server management, and testing network connections

Installing, testing, and reviewing desktop software applications

Testing work stations for smooth connectivity and ensuring proper functioning

Training end users on functions of hardware and usage of new software applications

Updated operating systems from Windows to Linux and Mac

Monitored and ensured software applications meet standard security guideline

Maintaining computer and peripheral inventory

Managing and supporting company IP Telephony infrastructure based on Cisco Unified

Configure, install, and support desktop computers, laptop computers, hand held devices, printers, monitors, portable data storage devices, and other general peripherals.

Expert knowledge of Mac OSX and Windows 7,10 Operating systems in a Corporate environment

Monitor and maintain network performance, troubleshooting problems.

Setup, Configure and Deploy Firewalls and VPN’s.

Setup, Configure and Deploy VOIP, LAN and Wireless Network solutions

Network administration and maintenance for new and existing networks

Maintain DNS, DHCP, and other networking services

Collaborate with other team members in the administration of IT Infrastructure including, but not limited to VMware, NetApp storage systems and anti-virus security solutions

Maintained Data Center equipment, cabinet dressing and its Environment.

Troubleshot and resolved Server Platforms (Linux, UNIX, and Windows) and network platforms (Cisco).

Provided fiber and copper cables, and intra cabinet repair

Coordinately worked with vendors and carriers.

Maintain all of the test equipment needed in the lab environment

Intralot April 2010 - May 2016

IT Engineer

Configure, install, and support desktop computers, laptop computers, hand held devices, printers, monitors, portable data storage devices, and other general peripherals.

Troubleshooting TCP/IP, DNS/DHCP, firewalls, VMware and Cisco

Monitoring the progress of third-party maintenance contract suppliers

Ensure adequate anti-virus protection & solutions are maintained and updated.

Backup technologies & disaster recovery methods

Supply of goods and services from suppliers

To fix or alert related parties in case of any problem occurs in IVR system

Modify and backup applications and management server settings

Fix and verify tickets assigned via Request Tracker.

Setup network connections using Cisco switches

24/7 support of over 650 terminals in the field

24/7 support of hybrid environment with physical and virtual machines.

Installation and troubleshooting load balancers, internal and external DNS servers.

Administrate technical assistance in the use of IT systems, including workstations, mobile devices and other IT supported equipment and software.

SAP ERP using transaction codes (ME52N - Change Purchase Requisition, ME51N - Create Purchase Requisition, ME53N - Display Purchase Requisition, MB01 - Post Goods Receipt for PO, MIGO - Goods Movement, MM01 - Create Material, MM02 - Change Material, MM03 - Display Material, IE01 - Create Equipment, IE02 - Change Equipment, IE03 - Display Equipment, IQ 08 - Change Material Serial Number etc.,

To prepare annual vacation plan of the technicians’ and perform the necessary updates

Responsible for administrative tasks and improvement to the problem management system

Managing training of new employers in IT department.

Kept inventory documentations for hardware and software

Strong knowledge of Microsoft Office 365

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