Customer Service Administrative Assistant
Resume:
Bibely Cruz
Reading, PA 19601
Re: Employment Opportunity
To whom it may concern:
I was excited to see your opening for an employment opportunity.
My background includes serving as the Administrative Assistant/Executive Assistant and HR/Recruiter for Northeimer, Caresense, as well as Fromm Electric Supply, where my responsibilities included recruiting (this required driving to sites, job fairs, posting to web based sites and other forms of marketing), running background checks and hiring new employees. I was also responsible for the on-boarding/training of new employees, performing monthly evaluations and uploading data into ADP.
For staff meetings, I drafted the agendas and kept the minutes. I also created training plans for new-hires. Some of my other duties included: keeping track of inventory and ordering supplies as necessary, entering time sheets into our system to ensure employees receive pay, performing monthly bill audits, event planning and answering employee inquires. I also worked for Northiemer Engineering where I served as the HR manager and Customer service where I entered orders on daily bases and answered to all customer inquires including prepping quotations for different products.
Previously, I worked at the European Medical Massage and Spa as a Massage Therapist. When I was not giving medical massages, I answered high-volume customer-support calls relating to scheduling, billing, insurance coverage, gift certificates and more.
In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or equipment malfunctions). I consistently met my goals, while delivering customer satisfaction. In addition to this, I gained considerable skills and experience working as member of a team. I also bring to the table strong computer proficiencies in MS Word, MS Excel, Access, Outlook and HR software. I am bilingual, I have a good work ethic and enjoy helping others. Please see the accompanying resume for details of my experience and education.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 610-***-**** (home) or 610-***-**** (cell) to arrange an interview. Thank you for your time – I look forward to learning more about this opportunity!
Sincerely,
Bibely Cruz
Enclosure: Resume
BIBELY CRUZ
319 Blair Ave 610-***-****
Reading PA 19601 **********@*******.***
OBJECTIVE:
Aspiring for a job in a growth oriented organization, where my experience and skills may be utilized.
EDUCATION
Villanova University, 2016-2017 (HR Management Certification)
Berks Technical Institute, 2010-2012 (Diploma in Massage Therapy)
RELATED EXPERIENCE
Northeimer Engineering Mar 2017 – Present
Human Resource/Customer Service
Recruitment, On-boarding and training employees
Attend job fairs when necessary, interviewing candidates
New employee training/annual training
Implementing company policies
Tracking Employee anniversaries/salary increases
Performing bi-weekly evaluations
Contract reviews, enter daily orders in to intranet system
Review weekly customer reports
Receive request for quotes on new contracts
Prep all quotes and send to customers
Schedule meetings for the executives, take minutes in staff meetings
Fromm Electric Supply Sep 2016- Nov 2016
Human Resource Assistant (Temp 2 months offer)
Recruiting and on-boarding employees
Even planning
Monthly bill audits
Running monthly reports for trading overtime
Creating training/ professional development plans
Caresense Home Health Care
Administrative Assistant/HR Recruiter Oct 2014 – Oct 2016
Hands-on experience in receiving, sorting and routing mail
Running background checks for potential employee’s and monthly exclusions
Keeping inventory of all assets and requesting supplies for all departments biweekly
Responsible for training new employee’s, monthly auditing employee files
Contracting services for office maintenance
Keeping minutes and for weekly meeting and managing calendars
Recruiting new employees, filling and entering all employee files in the systems
Scheduling interviews/conducting interviews/screening performance reviews
Responsible for employment verification and termination forms
Obtaining pay information for employees when needed.
QUALIFICATIONS
Bilingual, fluent in Spanish and English
Experience at the front desk involving social skills, active listening, scheduling appointments and utilizing a multi-phone line
Computer skills: type 60 wpm, experience with Microsoft Office, scanning and faxing
Social skills, manual dexterity, strong follow up skills, interpersonal skills, excellent customer service skills, and great judgment and perception skills.
BIBELY CRUZ
319 Blair Ave 610-***-****
Reading PA 19601 **********@*******.***
REFERENCES
Gary Northeimer 610-***-****
CEO
Northeimer Engineering
Amy Heichel 610-***-****
HR Manager
Fromm Electric Supply
Eve Eisenhardt 484-***-****
Senior Account Executive
Caresense
Marina Helms 267-***-****
HR Manager
Caresense
Gabriel Dalphin 215-***-****
Financial Advisor
Caresense
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