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Customer Service Administrative Assistant

Reading, Pennsylvania, United States
April 03, 2018

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Bibely Cruz

*** ***** ***.

Reading, PA 19601

Re: Employment Opportunity

To whom it may concern:

I was excited to see your opening for an employment opportunity.

My background includes serving as the Administrative Assistant/Executive Assistant and HR/Recruiter for Northeimer, Caresense, as well as Fromm Electric Supply, where my responsibilities included recruiting (this required driving to sites, job fairs, posting to web based sites and other forms of marketing), running background checks and hiring new employees. I was also responsible for the on-boarding/training of new employees, performing monthly evaluations and uploading data into ADP.

For staff meetings, I drafted the agendas and kept the minutes. I also created training plans for new-hires. Some of my other duties included: keeping track of inventory and ordering supplies as necessary, entering time sheets into our system to ensure employees receive pay, performing monthly bill audits, event planning and answering employee inquires. I also worked for Northiemer Engineering where I served as the HR manager and Customer service where I entered orders on daily bases and answered to all customer inquires including prepping quotations for different products.

Previously, I worked at the European Medical Massage and Spa as a Massage Therapist. When I was not giving medical massages, I answered high-volume customer-support calls relating to scheduling, billing, insurance coverage, gift certificates and more.

In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or equipment malfunctions). I consistently met my goals, while delivering customer satisfaction. In addition to this, I gained considerable skills and experience working as member of a team. I also bring to the table strong computer proficiencies in MS Word, MS Excel, Access, Outlook and HR software. I am bilingual, I have a good work ethic and enjoy helping others. Please see the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at 610-***-**** (home) or 610-***-**** (cell) to arrange an interview. Thank you for your time – I look forward to learning more about this opportunity!


Bibely Cruz

Enclosure: Resume


319 Blair Ave 610-***-****

Reading PA 19601


Aspiring for a job in a growth oriented organization, where my experience and skills may be utilized.


Villanova University, 2016-2017 (HR Management Certification)

Berks Technical Institute, 2010-2012 (Diploma in Massage Therapy)


Northeimer Engineering Mar 2017 – Present

Human Resource/Customer Service

Recruitment, On-boarding and training employees

Attend job fairs when necessary, interviewing candidates

New employee training/annual training

Implementing company policies

Tracking Employee anniversaries/salary increases

Performing bi-weekly evaluations

Contract reviews, enter daily orders in to intranet system

Review weekly customer reports

Receive request for quotes on new contracts

Prep all quotes and send to customers

Schedule meetings for the executives, take minutes in staff meetings

Fromm Electric Supply Sep 2016- Nov 2016

Human Resource Assistant (Temp 2 months offer)

Recruiting and on-boarding employees

Even planning

Monthly bill audits

Running monthly reports for trading overtime

Creating training/ professional development plans

Caresense Home Health Care

Administrative Assistant/HR Recruiter Oct 2014 – Oct 2016

Hands-on experience in receiving, sorting and routing mail

Running background checks for potential employee’s and monthly exclusions

Keeping inventory of all assets and requesting supplies for all departments biweekly

Responsible for training new employee’s, monthly auditing employee files

Contracting services for office maintenance

Keeping minutes and for weekly meeting and managing calendars

Recruiting new employees, filling and entering all employee files in the systems

Scheduling interviews/conducting interviews/screening performance reviews

Responsible for employment verification and termination forms

Obtaining pay information for employees when needed.


Bilingual, fluent in Spanish and English

Experience at the front desk involving social skills, active listening, scheduling appointments and utilizing a multi-phone line

Computer skills: type 60 wpm, experience with Microsoft Office, scanning and faxing

Social skills, manual dexterity, strong follow up skills, interpersonal skills, excellent customer service skills, and great judgment and perception skills.


319 Blair Ave 610-***-****

Reading PA 19601


Gary Northeimer 610-***-****


Northeimer Engineering

Amy Heichel 610-***-****

HR Manager

Fromm Electric Supply

Eve Eisenhardt 484-***-****

Senior Account Executive


Marina Helms 267-***-****

HR Manager


Gabriel Dalphin 215-***-****

Financial Advisor


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