Customer Service Manager

Makgosane Molefe

Curriculum Vitae

For

Makgosane Molefe

Personal Profile

Full Name(s) & Surname : Makgosane Molefe

Availability : Immediate

E-mail Address : **********@*******.***

Primary Contact Tel : 076-***-****

Alternative Contact Tel : 011-***-****

Education

Institution : Nkgopoleng High School

Qualification : Certificate

Majors : Matric

Year : 1994

Personal Information

Gender : Female

Date of Birth : 15 May, 1972

Identity number : 720-***-**** 083

Nationality : South African

Marital status : single

Residential Address : 194A Donnelly Street, Kenilworth, JHB 2190 Language(s) : English and South Sotho

Health : Good

Criminal Record : None

Working History

Sheet Street – Nigel Current

Position: Store Manager

Duties:

Oversaw daily store operation

Opening and closing the store

Managing Store budget

Controlling stock loss

Driving sales and target

Initializing the plan

Training new stuff and cashiers

Negotiating with the stock department concerning lack of stock Initializing disciplinary hearings

Smooth function of business

Makgosane Molefe

Help with customer service

Managing merchandising

Checking monthly report

Maintaining stuff attendance

Clarion Express – President Street September 2010-Oct 2015 Position: Office Manager

Duties:

Oversaw daily office operation

Coordinated, Facilitate and organize materials

Assisted the administrative on daily schedule, maintenances and setting appointments Annalise and Organized office operation

Taking calls, messages and sort mails

Coordinated company’s functions

Send invoices and process paper work

Oversaw inventory and office supply purchase

Mass Mart April 2006 – Dec 2008

Position: Front Line Supervisor

Duties:

Maintain full roster

Trained and monitored new cashiers

End of the day cash-up

Helped with customer service

Initiated and conducted disciplinary hearing

Brandhouse Beverages April 2005 – Dec 2005

Position: Promoter (Part-time)

Duties:

Ad hoc promotions

E.g., Tastings, instore competitions

Amandla Medicines Feb 2003 – March 2005

Position: Store manager

Duties:

Trained and monitored sales assistants

Giving monthly report

Notified area areas in need of improvements

Maintained stuff attendance

Smooth function of business

Negotiated pricing with vendors

Maintained full roster

Phalafala Legal Cost assistance March 1996 – Nov 2002 Position: Cashier and Receptionist

Duties:

Welcomed clients

Took Payments

Took calls/messages

Provided information regarding products

Managed daily banking

Balanced cash-book

Processed client’s claims

Makgosane Molefe

Skills Summary

Soft Skills

Excellent and strong communication skills, verbal and written. Fluent in English and Sotho

Analytical, process minded and problem solving skills with high accuracy and attention to detail

People management, team leadership with the ability to interact at all levels of management, clients and other operational staff

Excellent interpersonal skills gained through interaction with different classes of clients over the years in the field.

Ability to work under pressure and work efficiently in a fast paced environment

Very flexible and adapt to any given situation

Ability to work independently and in a team based environment

Ability to think outside the box, adapt to circumstances, learn from co-workers, and share information and experiences

Ability to perform multiple tasks concurrently and make timely and sound decisions

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