Executive Assistant / Manager

RENEE WILLIS

PROFESSIONAL S UMMARY

Talented Sr. Executive Assistant/Office Manager with experience in organization, streamlining processes, accounting, and finance. Highly organized and detail-oriented with more than 20-years of experience supplying thorough administrative support to providers and managing 20 plus employees. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

SKILLS

Benefits and payroll coordination Bookkeeping

Superb interpersonal skills Financial reporting

Detail-oriented Federal/State tax preparation

Exit interviews Cash flow analysis

Interviewing PCMH compliance

Records maintenance Physician billing

New employee orientations Insurance contracting/rate negotiation

Compensation and benefits Workers' compensation knowledge

Termination procedures Credentialing

FMLA comprehension HIPAA compliance

Expert in QuickBooks Pro Advanced MS Office Suite knowledge

WORK HISTORY

06/2016 – current Office Manager/Sr. Executive Assistant

The Pediatric Center of SWLA – 2800 Country Club Road, Lake Charles, LA 70605

Oversee daily office operations, including managing calendars; preparing reports and financial data; scheduling meeting and event arrangements; and training and supervising staff.

Ensure that patients and parents have a positive experience in our clinic, by providing excellent customer service and professionalism, and using problem solving skills.

Credentialing for 11-medical providers with various insurance companies and hospitals

Develop office policies and standard operating procedures

Daily morning huddles to inform staff of relevant information for daily business goals

Supervise receptionist, billing clerks, and support staff

Ensure proper documentation in electronic health records

Track patient appointments, recalls, and follow-up visits

Track PCMH compliance and make changes to ensure compliance

Reviewing insurance contracts and negotiating reimbursement rates

Recruit, interview, and hire new employees for openings in several locations

Preparing an agenda for monthly management meetings

Attend and prepare for area health fairs to promote the business and educate potential patients

Daily reporting on relevant patient care and immunization to the State of Louisiana

05/1995 – 08/2015 Office Manager

Scott L. Worley, DDS – 4600 Lake Street, Lake Charles, LA 70605

Oversee daily office operations, including researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

Prepare and distribute payroll for twenty staff members.

Manage executive calendar and coordinate weekly team meetings

Supervise and train accounts receivable clerks

Compile financial reports pertaining to cash receipts, expenditures, and profit and loss

Perform complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Review collection reports to determine the status of collections and the amounts of outstanding balances

Educate and advise employees on group health plans, voluntary benefits, and 401(k) retirement plans

Develop office personnel policies, standard operating procedures, and employee handbooks

Handle understaffing, disputes, terminating employees, and administering disciplinary procedures

Conduct background checks on new applicants, ensuring strict confidential policies are adhered to

Credentialing for dentist and assistants

File insurance and Medicaid claims for reimbursement

References available upon request

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