Customer Service Sales

Polina O Martynenko

**** ***** **** ***, ******, CO, 80015 907-***-**** **************@*****.***

Objective

To obtain an economist or an analyst position that offers career growth opportunities.

Education

Bachelor of Business Administration (BBA) 2011-2015 University of Alaska Anchorage

Major: Economics GPA: 3.68/4.0

Related coursework: Econometrics for Business and Economics, Seminar in Economic Research, Money and Banking, Managerial Communications, Management Information Systems

Skills & Abilities

Management, customer service, leadership, research, analytical skills

Strong organizational and interpersonal skills, commonsense, discretion and attention to detail

Microsoft Office, QuickBooks, SAS, STATA

Experience

CEO AT MY HOUSEHOLD MOM MAY 2016 – PRESENT

Taught communication and negotiation, managed multiple priorities while planning and organizing daily tasks, researched and analyzed internet sources to find right solutions. Great at problem solving and promoting teamwork.

ASSISTANT MANAGER BEST VALUE AUTO SALES NOVEMBER 2013-MAY 2016

Assisted in managing daily operations, titling, and deal closing with the banks. Performed miscellaneous job-related duties as assigned, inventory management. Met all sales and service standards. Identified and developed strategic alignment with key third party influencers. Obtained accurate information to complete credit/loan application.

ADMIN ASSISTANT CABINET FEVER OCTOBER 2011-JULY 2013

Completed administrative tasks and anticipated needs effectively, ensured that all assignments are finished in an accurate and timely manner. Managed daily communication and organization, customer support and scheduling while maintaining an organized and detailed work space. Used QuickBooks for bills and payroll entry.

SERVER MARRIOTT HOTEL SEPTEMBER 2009-AUGUST 2011

Provided timely accurate and friendly guest service, assisted in banquets set up. Interacted with guests to ensure they have an excellent dining experience, increased sales and profitability by utilizing extensive knowledge of a restaurant menu when assisting customers to best fit their needs.

SERVER PRINCESS RAILROAD TOURS MAY 2008-SEPTEMBER 2008

Delivered great food service while specifying all menu items and pricing, effectively completed financial transactions and answered questions to accomplish customer satisfaction. Exceeded customers’ expectations by providing prompt and attentive service that is tailored to their preference.

SERVER/HOSTESS ALASKA MILLENIUM HOTEL MAY 2007-MAY 2008

Made recommendations and anticipated customer needs. Responded promptly and courteously to guests’ questions and requests. Ensured that restaurant is operating efficiently and upholding quality standards in food and service.

CASHIER SPORTSMANS WAREHOUSE SEPTEMBER 2006-MAY 2007

Accurately handled customer cash, credit/debit payments, and change, assisted customers by providing information and resolving their complaints. Was responsible for successfully completing the financial transaction and maintaining the balance of the cash drawer at all times.

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