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Customer Service Medical Billing

United States
April 03, 2018

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Elaine Martinez

San Gabriel, CA 323-***-****

Professional Summary

A medical office professional with administrative and management experience in Ortho, Family Health, Pain Management, Chiropractic, Homeopathic and Dental practices.? Familiar with revenue cycles, collections, billing, coding and submission of claims. An innovative individual effectively collaborates with a team as well as meets deadlines on time.? With a desire to take my Medical billing and Coding career to the next level.


? MS Excel

? MS Word

? Accounts Receivable

? Collections

? Medical Terminology

? CPT/ICD 10

? Customer Service

? Phone/Email Etiquette

? Data Entry

? Type 45 WPM


? Office Ally

? Insurance Verification

? Medi-soft

? UB-04/CMS 1500 forms

? Managed Care Software

? HCPCS Manuals

? Leadership ability

? Basic Human Anatomy

? Workers Compensation

? Medicare/Medicaid

? TriCare

? Third Party Payer

? 10-Key? by touch

? 180 KPM

? Transcription

? Contract Review and Editing


Eagle Rock College. 2016 - 2017

? Medical Billing and Coding

? CCA / CCS Certification pendingBryman College ? 1991

? Medical Assistant/Medical Billing

Employment Experiences

Foothill Family Services Pasadena, CA 10/2017 02/2018

Billing Asst I

Created all new patient cases, data entry, billing, collections, customer service, contacted LA County Dept of Mental Health for case status,

Claim submissions, Insurance Verification, daily reports on production

Temple Medical Center Los Angeles, CA 07/2016 10/2017

Marketing Representative/ Business Developer

Recruit businesses, design web site, Cold calls, generate reports, train staff, Schedule events, inside marketing

Neck & Back Center of Pasadena Pasadena, CA

Insurance Administrator 03/2014 07/2016

Collections; Chiropractic Billing; Lien Negotiation; Treatment Coordination; Timely filing for authorizations and patient financial consults

The Center for Integrative Medicine Sherman Oaks, CA

Office Manager 02/2008 03/2014

Front Office Coordinator 01/2001 02/2005

Effective Patient Billing along with setting goals for Collection Department; Prepare and review operational Reports & Schedules to ensure accuracy and efficiency; Control budgets, Staff conduct and training of all personnel

Steven T. Placido, DDS Alhambra, CA

Office Manager? 04/2005 02/2008

Schedule appointments; Prepare billing; Obtain authorizations; Maintain records; Oversee activities directly related to providing services; Arrange for debt repayment or establish? payment schedules based on patient financials

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