Customer Service Sales

Hanna Hartford

********@****.*** 419-***-**** ***5 Sunnybrook Road Kent, OH 44240

Motivated student seeking to contribute my current skills to a team while gaining valuable experience. Eager to learn and expand my knowledge in the digital sciences, focusing on web design.

Analytical Skills

Reviewed daily records and worked to increase café sales through creating ways to upsell drinks and food items at POS as a café server

Adaptively worked on the book floor during high traffic hours at Barnes & Noble to provide customer service

Reviewed data of product usage in the café and compare sales to predict number of units needed, and then placed orders with vendors

Communication Skills

Attended Barnes & Noble shift meetings as a café server and relayed information from the store manager to other café workers

Delegated tasks to co-workers in the café to meet weekly deadlines

Provided customers service at Barnes & Noble as a problem solver to resolve any customer issues and provide the best service possible

Explained standards, experience, and rules while training new employees

Education

Kent State University, Kent OH

Bachelor of Science Degree in Digital Sciences, expected May 2019

Concentration: Digital Systems Interaction

GPA: 3.4

Related Coursework & Computer Skills Learned

Web Programming, HTML, CSS, JavaScript, jQuery, Responsive Web design

Computation Thinking and Programming, Python programming language

Digital Systems Security, SQL

Digital Information and Management Process

Project Management and Team Dynamics

Society, Culture & the Digital Sciences

Information Ethics and Social Responsibility

Work Experience

Barnes & Noble, Café Server/ Barista, 2014 – present (seasonally)

Nanny/ Sitter, 2017 – present

Involvement

Chi Omega Fraternity member, 2016 – present

CHAARG member, 2016 – present

Community Service- Knitting for Those in Need, 2016 – present

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