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Customer Service Administrative Assistant

Location:
Portland, ME
Posted:
April 03, 2018

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Resume:

EDOUARD L.

KYUNGU

*, ****** ******, ********, ***** 04103 / Tel. 1 (207) 838 – 1559/ ac40s0@r.postjobfree.com

WORK HISTORY

December 1982 – September 2917

US Embassy, Kinshasa, Democratic Republic of the Congo – Congo American at Language Institute (CALI) established in 1962 and is the Direct English teaching program of the Public Diplomacy Section of the US Embassy in Kinshasa;

Positions filled ranged from Teaching Assistant, Teacher of English, Receptionist, Part-time Bookkeeper, Office Manager, Acting Director and Administrative Assistant in charge of overall administrative duties.

MAJOR DUTIES

Coordinated office inventory by restocking supplies and placing purchase orders;

Provided friendly knowledgeable assistance to students, staff and incoming visitors;

Made travel arrangements for management and executive staff;

Prepared packages for donations, pickup and delivery to schools and English Clubs (250) in the country;

Planned and coordinated logistics and materials for board meetings, school events and graduation ceremonies;

Assisted the Director in screening applicant resumes, coordinated and participated in interviews;

Prepared bi-weekly timesheets for 52 employees’ salaries;

Involved in the school financial management and served as second signatory to the school bank account (over 15 years);

Assisted the Director during registration;

Compiled all quarterly body statistical reports, prepared and outsourced quarterly graduation certificates;

Translated for the Director and the school;

Took responsibility for the day-to-day operation of the school in the absence of the Director;

Drafted cables for funds to be recycled by State Department in order to obtain allocation funds for the operation of the school;

Participated in the evaluation, choice or upgrading of the school curriculum.

SKILLS

Ms Word, Excel, Outlook, Internet, e-2 Solutions, Intranet

Excellent communications skills (oral + written) Filing and archiving

Conference planning Inventory

Professional phone etiquette Travel administration

Team building Payroll

Accurate and detailed advanced clerical knowledge

Flexible Customer service-oriented

Work under pressure HR regulations knowledge

40 WPM typing speed

LANGUAGES

-French : Excellent (speaking and writing)

- English : Excellent (speaking and writing)

-Swahili : Excellent (speaking and writing)

-Lingala : Good (speaking and writing)

TRAINING/WORKSHOPS

A.In-house:

-Foreign Service Nationals’ Secretarial course – 1986

-Microsoft Word Training – April 1987 +

-Basic Guide to Becoming a “Super” Supervisor training – US Embassy HR Office, March 22, 2012

-National Foreign Affairs Training Center – Foreign Service Institute – US Department of State: Basic Supervisory Skills Workshop, PA-248 Kinshasa, Democratic Republic of Congo, September 19 – 24, 2010

-Cyber Security Awareness courses + exams (every year)

-Fire Extinguisher Training – September 8, 1994 +

-English Teaching Seminars

B.Off-premises

-Programming in English Teaching – Pretoria, Republic of South Africa, 2013

-TESOL Conference – Portland, Oregon, USA, 2014

EDUCATION

-B.A. in English Teaching & Applied Pedagogy

Institut Supérieur Pédagogique de Bukavu – DR Congo, 1982

-Associate degree in English and African Culture

Institut Supérieur Pédagogique de Lubumbashi – DR Congo, 1980

-State Diploma in Latin and Philosophy

Institut Kilima, Lubumbashi – DR Congo, 1976

REFERENCES

-Mrs. Edith C. Bawn, CALI Director of courses

US Embassy Kinshasa – Democratic Republic of the Congo

Tel. +243 97 – 261 – 6124, E-mail: ac40s0@r.postjobfree.com;

-Prof. Jean-Albert Ndolo Menayame, Ph.D. Université Pédagogique Nationale (UPN) ; Kinshasa – Democratic Republic of the Congo; Tel. +243 81 – 812 – 1969; E-mail: ac40s0@r.postjobfree.com; ac40s0@r.postjobfree.com;

-Mr. E’nkul E. Kanakan, Human Resources Director

Granite Bay Care Inc., Portland, Maine 04102, USA; Tel. 1-207-***-**** or 1(207) 400 - 5343

E-mail: ac40s0@r.postjobfree.com

AWARDS/CERTIFICATES – Titles available upon request.



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