Customer Service Administrative Assistant
Resume:
EDOUARD L.
KYUNGU
*, ****** ******, ********, ***** 04103 / Tel. 1 (207) 838 – 1559/ **********@*****.**
WORK HISTORY
December 1982 – September 2917
US Embassy, Kinshasa, Democratic Republic of the Congo – Congo American at Language Institute (CALI) established in 1962 and is the Direct English teaching program of the Public Diplomacy Section of the US Embassy in Kinshasa;
Positions filled ranged from Teaching Assistant, Teacher of English, Receptionist, Part-time Bookkeeper, Office Manager, Acting Director and Administrative Assistant in charge of overall administrative duties.
MAJOR DUTIES
Coordinated office inventory by restocking supplies and placing purchase orders;
Provided friendly knowledgeable assistance to students, staff and incoming visitors;
Made travel arrangements for management and executive staff;
Prepared packages for donations, pickup and delivery to schools and English Clubs (250) in the country;
Planned and coordinated logistics and materials for board meetings, school events and graduation ceremonies;
Assisted the Director in screening applicant resumes, coordinated and participated in interviews;
Prepared bi-weekly timesheets for 52 employees’ salaries;
Involved in the school financial management and served as second signatory to the school bank account (over 15 years);
Assisted the Director during registration;
Compiled all quarterly body statistical reports, prepared and outsourced quarterly graduation certificates;
Translated for the Director and the school;
Took responsibility for the day-to-day operation of the school in the absence of the Director;
Drafted cables for funds to be recycled by State Department in order to obtain allocation funds for the operation of the school;
Participated in the evaluation, choice or upgrading of the school curriculum.
SKILLS
Ms Word, Excel, Outlook, Internet, e-2 Solutions, Intranet
Excellent communications skills (oral + written) Filing and archiving
Conference planning Inventory
Professional phone etiquette Travel administration
Team building Payroll
Accurate and detailed advanced clerical knowledge
Flexible Customer service-oriented
Work under pressure HR regulations knowledge
40 WPM typing speed
LANGUAGES
-French : Excellent (speaking and writing)
- English : Excellent (speaking and writing)
-Swahili : Excellent (speaking and writing)
-Lingala : Good (speaking and writing)
TRAINING/WORKSHOPS
A.In-house:
-Foreign Service Nationals’ Secretarial course – 1986
-Microsoft Word Training – April 1987 +
-Basic Guide to Becoming a “Super” Supervisor training – US Embassy HR Office, March 22, 2012
-National Foreign Affairs Training Center – Foreign Service Institute – US Department of State: Basic Supervisory Skills Workshop, PA-248 Kinshasa, Democratic Republic of Congo, September 19 – 24, 2010
-Cyber Security Awareness courses + exams (every year)
-Fire Extinguisher Training – September 8, 1994 +
-English Teaching Seminars
B.Off-premises
-Programming in English Teaching – Pretoria, Republic of South Africa, 2013
-TESOL Conference – Portland, Oregon, USA, 2014
EDUCATION
-B.A. in English Teaching & Applied Pedagogy
Institut Supérieur Pédagogique de Bukavu – DR Congo, 1982
-Associate degree in English and African Culture
Institut Supérieur Pédagogique de Lubumbashi – DR Congo, 1980
-State Diploma in Latin and Philosophy
Institut Kilima, Lubumbashi – DR Congo, 1976
REFERENCES
-Mrs. Edith C. Bawn, CALI Director of courses
US Embassy Kinshasa – Democratic Republic of the Congo
Tel. +243 97 – 261 – 6124, E-mail: ***@****.**;
-Prof. Jean-Albert Ndolo Menayame, Ph.D. Université Pédagogique Nationale (UPN) ; Kinshasa – Democratic Republic of the Congo; Tel. +243 81 – 812 – 1969; E-mail: *************@*****.***; ***************@*****.***;
-Mr. E’nkul E. Kanakan, Human Resources Director
Granite Bay Care Inc., Portland, Maine 04102, USA; Tel. 1-207-***-**** or 1(207) 400 - 5343
E-mail: ********@**************.***
AWARDS/CERTIFICATES – Titles available upon request.
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