Customer Service Manager

ESTELLE HERBST

Email : ************@*****.***

Address: ** ****** **** * **** Park

Boughton, Pietermaritzburg

Phone: 060*******

Summery

Managing Reception maintaining a smooth running front line at all times, including greeting visitors and responding to telephone and in -person requests for information “I also assist in all admin duties and help where I can. Energetic Receptionist/Admin clerk looking to leverage excellent organisational and communication skills in a professional environment.

Accomplishments

Managing Reception maintaining a smooth running front line at all times, including greeting visitors and responding to telephone and in -person requests for information

Strong attention to detail, exemplary customer service, and team-player attitude.

Fielded 100+ phone calls on daily basis singlehandedly

Handled heavy emails and postal correspondence

At my current Place of employment I have had the pleasure in assisting in each department (BEE;Training and Development ; Payroll; Employment Equity and Wsp’s.)

Skills

Communication ...

Multitasking. ...

Prioritizing. ...

Organization. ...

Technical skills. ...

Interpersonal skills. ...

Initiative and problem-solving abilities. ...

Dependability.

Team Player

Experience

Frontline Receptionist

Cws Group/ Barry Bruce Attorney

Contact Vikash Kalika -033-*******

February-2017 - Currently

Scheduled appointments, answered phone calls, greeted customers and responded to emails in a prompt and courteous manner.

Disperse incoming mail to correct recipients throughout the office Developed and maintained a current and accurate filing system.

Assisted in planning and preparation of meetings, conferences and conference telephone calls.

Ensured receptionist area was clean and neat to greet customers when entering.

Prepared billing statements and receipts for clients.

Assisting in Labour Law drafting of charges and Notice to attend hearings including general Admin duties.

Personal Assistant for Barry Bruce Attorney, drafting of all documents

Follow ups on outstanding accounts, making sure accounts are paid in a timely manner

Assistant Meat Manager

Country Blockman

Howick

Contact Linda Scholtz - 082*******

February -2015 - January-2016

Performed daily duties pertaining to the successful operation of a department in a meat retail setting, duties included primal meat production, ground meat production,, displaying for freshness, understanding trends and customer needs/wants and dealing with all clients needs and queries

Prepared weekly schedules, orders, log verification, monthly inventories and maintenance tasks.

Responsible for intake and organizing of load deliveries and weighing in of stock.

Dignify the importance of utilizing job aides and protocol procedures.

Responsible for job training, delegation and developing new hires.

Admin Clerk

CITY FOODS WHOLESALERS

Pietermaritzburg

Call- Hennie Scholtz - 033-*******

August-2011 - February-2015

Performed administrative and office support activities for multiple supervisors.

Fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing as well as composed correspondence/reports for project manager's signature.

Responsible for cash receipts, billings for stock and supplies,

Collected all approved and signed Monthly Time Sheet of the contractor workers

Entering of stock into computes /Invoices

Frontline Receptionist /Admin Credit Controller

Newcastle Mediclinic

Newcastle

Call Mariaan Olivier - 034-*******

February-2009 - August-2011

Greeted patients and assisted with hospital check-in.

Obtained patients' insurance information while respecting their privacy

Facilitated patient flow using a computer based system to notify staff when a patient is ready

Scheduled appointments for patients as requested by office staff or patients' needs

Answered phone call and took messages or directed calls as necessary

Ensured patients understand office policies, financial policies, and privacy policies

Performed other office tasks as needed

Credit Controller according to hospital system, assuring all deadlines are met

Follow ups on all outstanding accounts ie. IOD/Private Patients

Assuring that the correct outpatient triages are billed to patient.

Complete forms in accordance with company procedures

Owner Dog Grooming Parlour

Wagg & Bragg Dog Grooming

Pietermaritzburg

February-2001 - February-2009

Greet visitors or callers and handle their inquiries

Schedule and confirm appointments for clients, customers

Stock control

Daily Banking

Staff Control

Professional Dog Grooming

Education

Voortrekker High School – Pietermaritzburg-1999

SENIOR CERTIFICATE

Subjects

English

Afrikaans,

Mathematics

Biology

Physical Science

Computer Experience

Microsoft Word,Excel, Outlook

I AM WITH YOU ALWAYS MATTHEW 28:20

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