Communications Consultant/Trainer

DAVID FRIEDLANDER

** ****** *** #** ********, New York 11238 919-***-**** *****************@*****.*** UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL, Master of Fine Arts in Dramatic Art YALE UNIVERSITY, Bachelor of Arts in Theatre Studies HOSPITALITY CONSULTING AND OFFICE MANAGEMENT

Customer service driven work in New York City restaurant industry most notably for major CEO Danny Meyer. Aided in design and creation of beverage programs. Focused on continuing growth of loyal customer following.

Additional business skills include:

Trained Corporate Role player, Facilitator and Consultant working alongside in-house management programs.

Frontline phone and email customer service for a hospitality brand. Proofreading and Editorial work for a University Additional office skills include:

Written / Verbal Interpersonal Communication

Staff Leadership / Training & Mentoring

Business Growth

Management Training

Feedback, Negotiation, and Career Plan Consulting

Hourly Payroll Tracking and Management

SELECTED PROFESSIONAL EXPERIENCE

Bi-Jingo Consultancy (4+ Years, ongoing)

• Workshop Facilitator around Delivery of Feedback, Employee Retention, Presenting with Impact

• Assisted in Management Training in connection with business including Apple, Goldman Sachs, Johnson Matthey, Unilever, National Grid, and Smiths Medical. Duties included course design and scenario writing in addition to role-playing with delegates

• National and International Involvement including Spanish Language workshops in Queretaro, Mexico GoldJam Consultancy (1+ years, ongoing)

• Workshop facilitator around Presenting with Confidence, Male Ally-ship, and Diversity Training. Onefinestay (2 years)

• Service Team Executive for a luxury turn-key hospitality brand focused managing in-stay customer experience for out of city or international guests using properties in the brand’s New York Portfolio as well as sourcing contractors and scheduling repairs for homeowners as part of damage investigations. Maialino NYC (3 Years)

• Senior Bartender responsible for staff training and menu design for Danny Meyer’s USHG trattoria University of North Carolina Chapel Hill (2 Years)

• Proofreading and Editorial Work, one of two graduate assistants for Drama 116. Handled grading and editing for multiple papers a semester for class of 140 non-majors of various grades.

• Schedule Management for Professor Jeff Cornell

University School of Milwaukee Summer Program Center (2 Years, 3 Month employment cycles)

• Assisted in Managing Main Office, staff payroll, class scheduling and enrollment. Selvam Restaurant Corporation (2 Years)

• Bar Management, business generation, menu design, and staff training for Brooklyn restaurant group.

• Minor Accounting responsible for intake and daily shift accounting along with tracking staff payroll Point Marketing Group (3 Months)

• Direct Sales, Inside community door to door sales in support of non-profit organization

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