Ryan Joe M. Alberto

** *. ****** **. ******* *, Quezon City

e-mail: ac40oy@r.postjobfree.com

Mobile No.: +63-920-***-****

Position Applied: Waiter/F & B Supervisor

Objective. To work as a Waiter/F & B Supervisor in a challenging environment, contributing enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my customer service and management skills, obtained through my experience as a waiter in a 5-star hotel, restaurant/service crew in various restaurants, a team leader and as a waiter on board a cruise ship line.

Seeking the Challenging Position of a Waiter. A highly talented Waiter, Restaurant/Service Crew and Food Counter Attendant &Team Leader with extensive experience in coordinating entire station or workplace and communicating with the front and back of the house personnel to provide a dining experience that meets or exceeds guest expectations; processing guest orders fast and efficient and to ensure that all items are prepared properly and on a timely basis.

Personal Information:

Date Of Birth : December 11, 1977

Age : 40 years old

Height : 5’ 5”

Weight : 150 lbs.

Civil Status : Married

Spouse Name : Violeta A. Alberto

Religion : Roman Catholic

SSS No. : 33-4477754-6

TIN No. : 197-376-499

Philhealth No. : 1-950-***-****

PAG-IBIG No. : 121*-****-****

Summary of Qualifications:

Has ten years of experience in the F & B industry, both local and overseas, and proficient in using English as a second language.

Has knowledge of principles and methods for showing, promoting, and selling products and providing customer with good personal services.

In-depth ability to speak clearly to others and listening to them attentively so others can understand you clearly.

Remarkable ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

Excellent computer literacy, has knowledge with Microsoft Word and Microsoft Excel, can use and operate P.O.S./Micros, Electronic Data Capture/Debit & Credit swipe machine.

Professional Experience:

February 25, 2018 - up to present

Waiter

Mamita’s Grill Boracay

Station 1, Balabag, Boracay Island, Malay, Aklan

Tel. No.: (+36) 288 2808

Duties and Responsibilities

Greeting the guests upon entering the establishment, with a smile and by saying “good morning, good afternoon or good evening, welcome to... state the name of the restaurant,” and ask them, how many persons are they going to be?

Assign and accompany the guest/s to the respective table and introduce yourself, explain the menu and ask them, if they want any drinks, while waiting.

Must maintain a professional appearance and manners, that goes well with excellent customer service skills.

Good interpersonal skills to deal efficiently with patrons, co-workers and to the general public.

Responsible in keeping the restaurant kitchen or other food service clean and in order during operation hours.

Follows sequences of work during set-up time and service time.

Has to know in details food and beverage items present in menu.

Handles guest request in a courteous manner, repeating their orders or request to make sure that guest's message was properly understood.

Delivers food from the kitchen and beverages from the bar correctly and time efficient.

Making sure to follow-up on the guest’s foods and drinks, by asking them, questions like, “how was your food?”, “would you like another round for your drinks?”, “do you need anything else?” and before leaving their respective table, “enjoy your meal ma’am/sir.”

Making sure that guests are satisfied not only with the foods, drinks and ambiance of the restaurant, but also with the services that we provide to them, if they are regular customers, it would be better if we address them by their name, we let them feel that they are important to us.

Delivers the check at the end of the meal and may take the customer's payment in cash.

Responsible for the set up, breakdown and cleaning of the designated area/s as instructed by your superior.

To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the management.

October 15, 2017- December 15, 2017

Food Service Attendant

Fat Melts Diner

B.F. Homes Pergola Mall

Aguirre Ave. Cor. Elsie Gaches St.,

B.F. Homes, Sucat Paranaque City

Cell. No.: +63-927-***-****

Duties and Responsibilities

Greeting the guests upon entering the establishment, with a smile and by saying “good morning, good afternoon or good evening, welcome to... state the name of the restaurant,” and ask them, how many persons are they going to be?

Assign and accompany the guest/s to the respective table and introduce yourself, explain the menu and ask them, if they want any drinks, while waiting.

Must maintain a professional appearance and manners, that goes well with excellent customer service skills.

Good interpersonal skills to deal efficiently with patrons, co-workers and to the general public.

Able to operate and use Electronic Data Capture/Debit & Credit Card swipe machine.

Responsible in keeping the restaurant kitchen or other food service clean and in order during operation hours.

Follows sequences of work during set-up time and service time.

Has to know in details food and beverage items present in menu.

Handles guest request in a courteous manner, repeating their orders or request to make sure that guest's message was properly understood.

Delivers food from the kitchen and beverages from the bar correctly and time efficient.

Making sure to follow-up on the guest’s foods and drinks, by asking them, questions like, “how was your food?”, “would you like another round for your drinks?”, “do you need anything else?” and before leaving their respective table, “enjoy your meal ma’am/sir.”

Making sure that guests are satisfied not only with the foods, drinks and ambiance of the restaurant, but also with the services that we provide to them, if they are regular customers, it would be better if we address them by their name, we let them feel that they are important to us.

Delivers the check at the end of the meal and may take the customer's payment in the form of cash or credit card.

Responsible for the set up, breakdown and cleaning of the designated area/s as instructed by your superior.

Assists the manager with the summary report at the end of the first shift and the end of the day report during closing time.

To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the management.

December 15, 2015 - January 15, 2017

Waiter

Seazen Hospitality Restaurant

Management & Catering Co. o/a Melenzane Restaurant

Mazaya Tower No.3 Floor 10, Khaleed Bin Waleed St.

Al – Murqab, Kuwait

Tel. No.: +965-****-****

Duties and Responsibilities

Greeting the guests upon entering the establishment, with a smile and by saying “good morning, good afternoon or good evening, welcome to... state the name of the restaurant,” and ask them, how many persons are they going to be?

Assign and accompany the guest/s to the respective table and introduce yourself, explain the menu and ask them, if they want any drinks, while waiting.

Must maintain a professional appearance and manners, that goes well with excellent customer service skills.

Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

Able to operate P.O.S./Micros and Electronic Data Capture/Debit & Credit Card/KNET swipe machine.

Follows sequences of work during set-up time and service time.

Has to know in details food and beverage items present in menu.

Handles guest orders/requests in a courteous manner, repeating their orders/requests to make sure that guest's message was properly understood.

Delivers food from the kitchen and beverages from the bar correctly and time efficient.

Making sure to follow-up on the guest’s foods and drinks, by asking them, questions like, “how was your food?”, “would you like another round for your drinks?”, “do you need anything else?” and before leaving their respective table, “enjoy your meal ma’am/sir.”

Making sure that guests are satisfied not only with the foods, drinks and ambiance of the restaurant, but also with the services that we provide to them, if they are regular customers, it would be better if we address them by their name, we let them feel that they are important to us.

Delivers the check at the end of the meal and may take the customer's payment in the form of cash or credit card.

Responsible for the set up, breakdown and cleaning of the designated area/s as instructed by his/her superior.

To provide excellent quality food & beverage service to all guests in the assigned area as instructed by the F & B department.

September 1, 2014 - March 15, 2015

Team Leader/Supervisor

December 20, 2012 - October 31, 2014

Food Counter Attendant

Eats-N-Treats Ltd. o/a A & W Restaurant

5114 - 46 Street

Olds, Alberta, Canada T4H 1A5

Tel. No.: +1-403-***-****

Duties and Responsibilities

Good English language and customer service skills.

Good interpersonal skills to deal efficiently with patrons, co-workers and general public.

Professional appearance and manners.

Over-all in-charge in the restaurant’s front & back of the house, if the store manager is not around and handling any customers requests/complaints carefully and efficiently, especially regarding the food product production.

Clean, peel, slice and trim vegetables that are to be used in making sandwiches and salads, using manual and electrical appliances.

Use deep fryer, grill, oven, dispensers and other equipment to prepare fast food items, such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes and other beverages, including coffee machines.

Portion, assemble and wrap food or place directly on plates for service to patrons, and package take out food.

Responsible in keeping the restaurant’s kitchen and other food service operation clean and orderly and keeping all the foods/stocks away from the “danger zone” by regularly checking all the temperatures, hot and cold, according to restaurant’s daily and and weekly check list.

Responsible for checking and organizing of all the frozen, chilled and dry products that is being delivered by the food supplier.

Checking all the stocks, temperature and making sure to endorse everything properly to the next person in-charge of the next shift and vice-versa.

Responsible for reporting defective or broken machines to the manager or the owner of the restaurant.

Contributes to positive team environment by recognizing alarms or changes in partner morale and performance as well as the restaurant and communicating them to the store manager.

Creates a positive learning environment and assisting new partner/s by providing clear, specific, timely and respectful coaching and feedback to partner/s on shift, to ensure operational excellence and to improve partner/s performance and giving all the feedbacks to the store manager during every shift.

Assists the store manager in giving information about new or changing of product/s to the team, and making sure they get the message and understands it very clear.

At the end of the shift, responsible in making sure that the next shift has sufficient back up stocks, back of the house is clean, all the machines are turned off and make sure to lock the restaurant and activating it’s security system.

Having a monthly meeting with all the management staffs, and discussing on how to improve our management skills, relaying to them all the problems we encounter during operations, providing them with employee/s evaluation and discussing ways on how to improve our team work, especially when we are dealing with the “service time.”

December 09, 2006 - March 21, 2011

Junior Waiter/Buffet Steward/Asst. Buffet Steward

Magsaysay Maritime Corporation assigned at Princess Cruises Lines

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines

Tel. No.: +632-***-****

Duties and Responsibilities

Greeting the passenger/s upon their entrance to the restaurant/buffet, with a smile and by saying “good morning, good afternoon or good evening, welcome to... state the name of the restaurant you are assigned,” and by guiding them to their respective tables.

Introduce yourself and your partner, explain the menu and ask them, for drinks, while they are waiting.

Able to operate and use P.O.S./Micros.

Follows sequences of work during set-up time and service time.

Has to know in details food and beverage items present in menu.

Making sure to attend the briefing or meeting before the restaurant opens for additional knowledge of the menus and changes, if any.

Handles guest orders/requests in a courteous manner, repeating their orders/requests to make sure that guest's message was properly understood.

Delivers food from the kitchen and beverages from the bar.

Making sure to follow-up on the guest’s foods and drinks, by asking them, questions like, “how was your food?”, “would you like another round for your drinks?”, “do you need anything else?” and before leaving their respective table, “enjoy your meal ma’am/sir.”

Responsible for making sure that all bar checks are being signed correctly and indicates the cabin number, passengers name and it’s I.D. Number, which is written in their respective “key card.” The “key card” is the passenger’s both identification and credit card at the same time, while on board the cruise ship.

Making sure that the “passengers” are satisfied not only with the foods, the beverages and ambiance of the restaurant/s inside the cruise ship, but also with the services that we provide to them and addressing them by their name, will make them feel they are very important to us.

Communicates constructively with “passengers” to assess their satisfaction, if not satisfied, or if they want to make any form/kind of request/s, follow up or relay it immediately to the supervisor in-charge.

Reports immediately to superior any misunderstanding, problem, or accident with guest or staff.

Ensure that assigned areas are clean, free from debris, ensuring also that glassware and plates are always clean, before and after using it.

Maintain all working areas and perform duties as required by USPH (United States Public Health).

May 04, 2004 - December 08, 2006

Laundry Steward Gratuity/ Laundry Steward

Magsaysay Maritime Corporation assigned at Princess Cruises Lines

Magsaysay Building, 520 T. M. Kalaw Street Ermita Manila Philippines

Tel. No.: +632-***-****

Duties and Responsibilities

Working hands on with different equipment in the laundry on board a

cruise ship and assist in washing/pressing linen from different

departments on board.

Processing passenger laundry as per requests. This will include pressing, dry cleaning and laundering.

Process F&B and Accommodation linen such as tablecloths, tablemats,

napkins, bed sheets, pillow cases, etc.

Launder uniforms of different departments on board including boiler suits.

Assist in conducting linen and uniform inventories.

October 01, 2003 - March 14, 2004

Laundry Attendant

Hotel Pro Services Inc. assigned at Richmonde Hotel

Unit 206, Midland Mansion Condo., 839 Pasay Road, Legaspi Village,

Makati City

Tel. No.: +632-***-****/06

Duties and Responsibilities

Sorts torn and stained articles.

Soaks contaminated articles and processes in de-staining cycle.

Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines.

Operates laundry machinery such as washers, driers and ironers.

Sorts dried articles according to type.

Clean lint traps and sweeps laundry room.

March 11, 2003 - August 24, 2003

Laundry Attendant/ Washer

Asiapro Cooperative assigned at Oakwood Premier Hotel

59 San Rafael Street, Bo. Kapitolyo, Pasig City, Metro Manila, 1600 Philippines

Tel. No.: +632-***-****

Duties and Responsibilities

Sorts torn and stained articles.

Soaks contaminated articles and processes in de-staining cycle.

Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines.

Operates laundry machinery such as washers, driers and ironers.

Sorts dried articles according to type.

Clean lint traps and sweeps laundry room.

March 15, 2002 - August 15, 2002

Flatwork Ironer

Primepower Manpower Services assigned at Dusit Hotel Nikko

EDSA corner Agutaya Streets, Brgy. Pinagkaisahan, Makati City

Tel. No.: +632-***-****

Duties and Responsibilities

Operate steam, hydraulic, or other pressing machines to remove wrinkles from garments and flatwork items, or to shape, form, or patch articles.

Activate and adjust machine controls to regulate temperature and pressure of rollers, ironing shoes, or plates, according to specifications.

Position materials such as cloth garments, felt, or straw on tables, dies, or feeding mechanisms of pressing machines, or on ironing boards or work tables.

Lower irons, rams, or pressing heads of machines into position over

material to be pressed.

Hang, fold, package, and tag finished articles for delivery to customers.

Responsible for cleaning and maintaining of the flatwork iron machine.

June 18, 2001 - November 14, 2001

Service Crew

M & H Food Corporation operating as Henlin Fast Food Chain

Dona Irenea Street, Sucat Paranaque, Metro Manila Philippines 1700

Tel. No.: +632-***-****

Duties and Responsibilities

Able to operate and use P.O.S..

Maintains fast food customer satisfaction and confidence.

Stocks food preparation line.

Take and repeat orders to make sure orders are accurately taken.

Maintain food preparation line.

Keeps food preparation equipment operating.

Maintains safe and healthy food preparation environment.

Improves fast food job knowledge.

October 10, 1997 - March 31, 2000

Collector/ Messenger

Xelanyd Industrial Corporation

Suite 1108, Wilshire Plaza, #11 Annapolis St., Greenhills, San Juan

Metro Manila, Philippines

Tel. No.: +632-***-****/17

Duties and Responsibilities

A messenger picks up and transports packages, documents, messages andother items from Point A to Point B.

Responsible for submission/filing of employee’s contribution for Government Institution such as SSS, PHILHEALTH and others.

A messenger can travel between departments or offices for an

establishment or business. The mode of transportation can be on foot,

bicycle, motorcycle, automobile or public transportation.

A collector receives collects and post payments paid to company’s account.

April 24, 1997 - May 10, 1997

Waiter

Savannah Moon Corporation

2nd Floor Corby 1 Bldg. E. Rodriguez Jr. Avenue

Bagumbayan, Quezon City

Tel. No.: +632-***-****

Duties and Responsibilities

Able to operate and use P.O.S./Micros.

Follows sequences of work during set-up time and service time.

Has to know in details food and beverage items present in menu.

Handles guest request in a courteous manner, repeating their request to

make sure that guest's message was properly understood.

Delivers food from kitchen and beverages from the bar.

Reports immediately to superior any misunderstanding, problem, or

accident with guest or staff.

March 01, 1997 - May 14, 1998

Waiter (Banquet Services)

Manila Galleria Suites

One Asian Development Bank Avenue P.O. Box 1525 Ortigas Center

Pasig City, Philippines

Tel. No.: +632-***-*****

Duties and Responsibilities

Inform your supervisor about the availability of your time/schedule.

Follows company policies and procedures.

Ability to follow directions from banquet event orders.

Knowledgeable of event menu items and their contents, appropriate table settings and service ware, and the correct preparation and garnishing methods.

Responsible for setting up, serving, maintaining and breaking down

banquet rooms.

Ability to carry large and heavy trays on a continuous basis throughout a shift.

Professional image at all times with the proper uniform.

August 29, 1996 - February 28, 1997

Restaurant Crew

Golden Pizza, Incorporated (Shakey's Restaurant)

3rd Floor, Tuscan Building, Herrera St., Legaspi Village

Makati Metro Manila Philippines

Tel. No.: +632-***-****

Duties and Responsibilities

The restaurant crew takes customer orders for drinks, appetizers, entrees and dessert items.

Take and repeat orders to make sure orders are accurately taken.

A restaurant crew delivers all requested items to the table and ensures

customers are comfortable and taken care of throughout the meal.

The restaurant crew also delivers the check at the close of the meal and

may take the customer's payment in the form of cash or credit card.

Keeps food preparation equipment operating.

Maintains safe and healthy food preparation environment.

Responsible in keeping the restaurant kitchen or other food service operation clean and orderly.

March 01, 1996 - July 31, 1996

Liaison Officer

Deo Gratias Customs Brokerage Inc.

Mezzanine Floor, Singson Building, Plaza Moraga, Binondo, Manila

Tel. No.: +632-***-****

Duties and Responsibilities

A Liaison officer picks up and transports packages, documents, messages and other items from Point A to Point B.

A Liaison officer can travel between departments or offices for an

establishment or business. The mode of transportation can be on foot,

bicycle and motorcycle, automobile or any public transportation.

A Liaison officer receives collects and post payments paid to company’s

account.

Trainings Attended:

BASIC TRAINING

The Maritime Training Center of the Philippines

Completed April 22, 2015

PROFESSIONAL CERTIFICATION

Alberta Hotel Lodging Association (AHLA)’s National Occupation Standards

Food and Beverage Server Completed on September 2011

300 HOURS ON THE JOB TRAINING

Food and Beverage Server

The Old Spaghetti House

Ali Mall Branch

October 12, 2011 - November 20, 2011

BAR EXPOSURE PROGRAM

T.G.I. Friday’s Galleria

September 07, 2011

SUPERVISORY EXCELLENCE

Princess Cruises

Completed on November 08, 2006

AMERICAN EMERGENCY RESPONSE TRAINING

St. Thomas USA, Virgin Islands

Completed on January 24, 2006

BASIC SAFETY COURSE

Magsaysay Training Center

Completed on April 20, 2004

Educational Background:

“Enrolled at Philippine Maritime Institute for the Bachelor of Science in Marine Transportation in June 1994 up to September 1995. Completed 1year and 4 months / 2nd year College level.

Character Reference:

Ms. Riana Arcon

F & B Manager

Mamita’s Grill Boracay

Tel. No.: (+36) 288 2808

Cell. No.: +63-933-***-****

Contact this candidate