Servicenow Developer

Pruthvi Reddy ServiceNow Consultant

Email:*******.*******@*******.***

Mobile:+1-226-***-****

SUMMARY

IT professional with total experience of 5+ years years of experience working with ITSM solutions in an enterprise environment.

Over 4+ years of experience as ServiceNow developer / implementation / administrator

Extensive knowledge and experience in solution designing, custom application development, new project implementation in ServiceNow.

Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Change Management, Workflows, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Dashboard setup.

Experience with complex integrations within the ITSM environment such as ServiceNow -Siebel, ServiceNow - Webservice integration with third party applications

Integrated Service Now with monitoring tools like NAGIOS, ZABIX, DataDog, SOLAR Winds

Implemented Orchestration for VMWare Provisioning and Azure License provisioning

Experience in creating Applications, Modules, Tables and Columns as per the requirements in ServiceNow

Experience in Implementation, customization, Managing the forms for various ITIL process

Experience in integrating LDAP Server with ServiceNow to get the organizational Users, Groups, Roles

Experience in migrating the changes across various environments in ServiceNow using Update-Sets

Experience in loading the data into ServiceNow using import sets

Expertise on creation of workflows for Service Catalog items in Service-Now.

Experience in configuring the Business Rules, Client Scripts, UI Policies, UI Actions, SLAs in ServiceNow

Exposure to Service-Now platform tools like Discovery and Orchestration.

Experience in designing and implementation of workflows using ServiceNow workflow editor

Experience in generating the reports in ServiceNow as per the requirements in ServiceNow

Experience in working with Fuji, Geneva, Helsinki, Istanbul, Jakarta versions of ServiceNow

Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.

Expertise on creation of workflows for Service Catalog items in Service-Now.

Service-Now Administration and Production support including maintenance of lower life cycle instances.

Experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

Functional knowledge and implementation experience of ITSM frameworks and Glide development platform.

Working experience of various phases of SDLC such as Requirement, Design, Code Construction and Test.

Hands on experience in web development using HTML, JavaScript, AngularJS and CSS.

Education

Masters in Engineering - University of Windsor, ON, Canada. October 2014

Bachelor of Technology – Kakatiya University, Warangal, India. March 2012

Technical Skills

ITSM Tools :Service-Now, ITSM Suite, HP Service Manager

Languages : C, HTML, XML,CSS, JavaScript, Angular JS, SQL

Databases : Oracle 10g, SQL Server 2012

Application Servers : IIS 5.0, Apache, Weblogic

Operating Systems: Windows 10/7, Windows 2008/XP, UNIX

Certifications: ITIL, ServiceNow System Administrator, ServiceNow System Developer.

PROFESSIONAL EXPERIENCE

Senior ServiceNow Developer, CIBC, Toronto, ON November 2016 – Till Date

Responsibilities:

Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.

Coordinating the instance upgrade activities.

Created functional and technical specifications documents for various SNOW modules.

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Release Knowledge, Service Catalog, CMDB in Service-Now.

Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.

Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Jelly Script, HTML 5, and CSS.

Used UI Macros to create pages as templates on the requirement.

Worked on CMDB. Configured multiple forms for Asset module using Configuration Management Database.

Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, REST.

Resolving typical Users access and roles issues by checking active directory and user table.

Pulling reports and scheduling the reports as per the client requirement.

Creating database views to pull the reports on variables which are being used by catalog items.

Writing Catalog client scripts and UI policies to make client side changes.

Imported Configuration Items (CI) from third party applications using import set tables.

Experience in configuring email notifications in ServiceNow.

Involved in redesigning the workflows using ServiceNow workflow editor.

Environment: ServiceNow, HTML, CSS, JavaScript, AngularJS, Glide Script, HP ALM, Windows 10

ServiceNow Developer/Admin, SOPHOS, Ottawa, ON September 2015 – October 2016

Project Description: Implemented Incident Management, Catalog Management and CMDB from End-to-End.

Responsibilities:

Working with client and functional requirements within ServiceNow.

Develop and manage application code, user interface, and third-party integration components

Facilitating rollout of new applications and modules.

Configured Navigation, Notifications, User Accounts, Roles and groups.

Performs core configuration tasks including system policies, business rules and client scripts.

Developed UI Appearance for Service Catalog Requests.

Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.

Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.

We used Orchestration to automate the complex tasks that were present on a remote system to generate fast and reliable results.

We even used Orchestration to interact directly with the databases and other applications present on the system.

Designing the Content Management System for Various system which involved layout, CSS and service catalog work.

Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs

Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

Manage data using Import sets and Update sets.

Explored Upgrade Status, Application Security and Created Performance Baselines.

The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.

Created Buttons and context menus both on form and lists using UI actions

Worked with windows team, network team and Asset team in order to check for the data collected through discovery is accurate

Written script includes and invoked them in business rules and client scripts

Imported Configuration Items(CI) from third party applications using import set tables

Created data sources and loaded the Service-Now tables with different data formats

Created transform maps both automatic field mapping and scripting

Also worked on Asset Management and loaded the data into it.

Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions scripting.

Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.

Used JMS integration to fulfill this requirement, worked on Scheduled Jobs and Mid Server Script Includes to fulfill the requirements.

Environment: ServiceNow, JavaScript, Angular JS, CSS, XML, HTML, Windows 7

ServiceNow Developer, TERANET, Toronto, ON November 2014 – July 2015

Responsibilities:

Involved in requirement gathering sessions with the client and created the specification documents (technical and functional) as per the requirements

Create new service catalog requests and items with variables

Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.

Developed UI Actions, script includes and Business rules for overall platform requests.

Development of requirement integration components (SSO, LDAP, SOAP)

Involved in customizing the form design and layout for Incident, Problem and Change Management

Involved in configuring the Business Rules, Client Scripts, UI Policies, Access Lists in ServiceNow

Developed operational requirements documentation and train operational staff to maintain solution.

Created the new Applications and Modules, custom tables in ServiceNow

Involved in migration between various environments in ServiceNow using Update Sets and Import Sets

Involved in setting up the SLAs as per the requirements

Involved in creating various custom applications, modules and tables as per the requirement

Created various workflows for Incident, Problem, and Change Management Service Requests.

Extensively used the Glide Record for server side scripting (in business rules)

Created Buttons and context menus both on form and lists using UI actions

Designed email templates by using html and jelly scripting and used them in notifications

Worked with windows team, network team and Asset team to verify the data collected via DISCOVERY

Written script includes and invoked them in business rules and client scripts

Imported Configuration Items(CI) from third party applications using import set tables

Created data sources and loaded the ServiceNow tables with different data formats

Involved in creating the adhoc reports in ServiceNow

Users are populated into the system using LDAP integration and worked closely with Service-Now team and Infrastructure team to facilitate this integration.

Worked on the integration of ServiceNow with Siebel, integrated Service Catalog and Incident module.

Environment: ServiceNow, JavaScript, CSS, XML, HTML, Windows 7

ServiceNow Developer, Ainslee Technologies, Hyderabad, INDIA May 2012 – April 2013

Responsibilities:

Implementation of the Incident management, Problem management, Change Management, Asset Management, SLM & SRMS modules by following ITIL processes.

Understanding customer requirement and provide mapping with IT processes.

Being working in Shared Environment, worked on various Security Issues.

Being working in dedicated environment, worked on modifying the interface and workflows as per customer's requirements.

Creation of Workflows (Generic/Complex) for SRMS.

Creation of SLAs, Notifications etc.

Creation of Business Rules, Catalog Client scripts, UI Policies etc.

Cloning one instance to other instance.

Service Now Version/Patch upgrades.

Creation of various Reports/Surveys depending on the customer Requirement.

Environment: ServiceNow, JavaScript, HTML 5,Windows 7

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