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Customer Service Management

Kitchener, Ontario, Canada
April 02, 2018

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Shivani Mayurbhai Patel


** ******* *****, **** **,

Kitchener, N2A2E1


To serve your esteemed organization with profound knowledge and inbuilt skills. SKILLS

• Excellent inter personnel, communication skills and customer management.

• Commendable marketing, management, presentation, and leadership skills.

• Rapid Grasping power with good computer skills and team working ability.

• Professional skills as per my study and event management skills as well.

• Browsing government websites like CFIA to be updated with current data.

• Conceptualized SQF, BRC, FSMS, GFSI, Canada GAP, FSEP-HACCP etc.

• Operations Management, Resource management, Schedule designing, demand planning, supply chain functionality and other assets are well studied.

• Continuous improvement, lean six sigma, team dynamics and employee engagement, performance competency and relative nodes known to implement. WORK EXPERIENCE

Awarded by Food Processing Human Resources Council One Year Credit Towards Experience Requirements for Canadian Certified HACCP Professional Designation. Crew Leader (RDJ Bakeries Ltd.) (Part Time)

Jan 2018

July 2017 - Present

• Monitoring and record of metal detector and calibrating weight check.

• Leadership and Resources management skills to meet production targets by using assigned hourly associates and packers.

• Maintaining production records to be audit ready & trouble shooting. Cashier (Esso & Shell Gas Station) (Part Time) Jan – June 2017

• Expertise billing and communication to render best in class customer service.

• Handle customers, cash and lottery ticketing to upsell lottery.

• Store keeping and product maintaining on shelves to increase sales. Co-op (Parag Milk Foods Pvt. Ltd.) (Full Time) Jan – Mar 2016

• Undertaking target production of retail milk, Cheese, Processed Milk, Butter, Clarified butter, cream, Yogurt, Whey and milk powder and QA/QC checks.

• Cleaning and sanitation and other utility checks made sure to comply provincial laws and their prescribed limits.

Trainee (Amul Milk Co-operation) (Full Time) June – July 2014

• Production run, food quality & safety of all milk & milk products. EDUCATION

Conestoga College, Cambridge Campus

Post Graduate in Operations Leadership In Food Manufacturing Conestoga College, Cambridge Campus


Jan - Aug 2017

Post Graduate in Food Safety & Quality Assurance – Food Processing College of Food Processing Technology & Bio Energy 2012-2016 Anand Agricultural University (India)

Bachelor of Technology (B.Tech.) in Food Processing Technology RESERCHES ACCOMPLISHED

• Developed Operations management for beer manufacturing facility, Validating a Metal Detector SOP and HACCP plan for potato processing facility.

• Handled customer complaint and did hazard analysis in processing facility.

• Designed Health and Safety plan for employees and workplace in a case study.

• Research on the following during Co-op at Parag Milk Foods Ltd.

• Preparation of Ready to Drink Whey Beverage.

• Effects of Bacteriophage In Cheese Production and Its Elimination. COLLEGE CO-CURRICULAR CREDENTIALS

General Secretary of College & Student of the Year (India) 2015-2016

• College representative for curricular and co-curricular activities at inter college and inter university events.

• Leading organizing committee of college events & national level tech. fests.

• Helping students for academic and professional wellbeing.

• Making college services available and accessible to the beneficiaries (students). Core Committee Member of National level Technical Fest (India) 2013-2016

• Getting Sponsors for the event.

• Event management, campaigning & promoting, organization and coordination.

• Anchoring seminars, debates and other co-curricular activities. OTHER CREDENTIALS

• Winner of inter college elocution competition 2015 - 2016

• Winner at paper presentation inter university competition 2014

• Inter college debate competition winner 2012 - 2013 MEMBERSHIP HOLDINGS

• Deca U member – Conestoga College Chapter (Case solution Presentation, Public Speaking, Networking,)

• General Member – International Student Advisory Council - Conestoga Student Inc. (Being a medium for international student to achieve their future and utilizing resources available at the college.)

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